As a followup to my previous post Different Strokes here are some (not all) of the questions we received on our voicemail before we put our systems in place.
Not So Frequently Asked Questions
If you choose to read these, please do so with a sense of humor! Yes – these are real questions that have been asked repeatedly. No – we aren’t trying to make anybody upset – just setting expectations.
“I have a couple of questions regarding one of your listings. If you’ll get back to me I’ll let you know which listing it is....”
No response will be provided.
“I’m contacting you about one of your listings that my client found on the Internet. I’m not at liberty right now and can’t access the MLS so could you get back to me and go over the information in the MLS.....”
May we suggest you contact your Broker for assistance? No response will be provided.
“Can you contact me so I can make an appointment to show this property to my Buyer”? (Listing is vacant on lockbox)
No response will be provided.
“The showing instructions in the MLS state..... This doesn’t work for my Buyer. Therefore, the Seller will need to make an exception for me and my Buyer....”
No response will be provided.
“Are you only taking backups on 123 Main Street?”
The listing is AWC-Seller Written Instructions (AWC-I) and the REALTOR® remarks indicate that the Seller is encouraging Backup Offers. No response will be provided.
“My Broker tells me that I have to ask the following questions before I submit an Offer.....”
If the questions are not addressed in the documentation, you are encouraged to email them to Questions@HavenExpress.com.
“I have read the section that defines a COMPLETE Offer, and I have everything except for (fill in the blank). Can I submit the Offer and provide (fill in the blank) later?”
An Incomplete Offer / Backup Offer will be returned to you indicating that it is incomplete, and based on written instructions from the Seller, will not be presented to the Seller until the COMPLETE Offer is submitted as one document. We do not retain incomplete Offers / Backup Offers. We don’t assemble and compile multiple emails / email attachments into a single Offer.
“I need to talk with you before I submit an Offer”
We understand and respect that you are used to doing business that way. All the information you need to write and submit an Offer is available in the MLS listing. If you have questions not covered in the documentation, you are encouraged and should feel free to email them to Questions@HavenExpress.com.
Please understand that we are committed to using technology for the benefit of both Buyer Agents and ourselves. We welcome constructive criticism and/or suggestions on how this document can be improved to be of more help to Buyer Agents.
Now - if you think you want to be the first to know more helpful tips: Click the button below to Subscribe to my Phoenix Arizona Real Estate blog! If you are considering selling a home or real estate in the Phoenix area you owe it to yourself to talk with Haven Express at Keller Williams Realty Professional Partners to determine whether Tony Marriott is the best real estate Broker in the Phoenix and Scottsdale metropolitan area to help you with the sale of your home!
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