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Are REALTORS Acting Like Union Bosses?

By
Real Estate Agent with Ad Astra Realty BR00222587

 I just cannot help but notice all the buzz within the real estate blogosphere the last few months about Zillow, Redfin, For Sale By Owners and more.  It seems some real estate agents feel threatened by the ever evolving business that we have chosen as our careers.

And the other day I was driving by a business that had decided to do some construction here in Olathe, Kansas.  The business had obviously chosen non-union labor because, as usual, as soon as a labor union figured this out they were out front holding up signs...protesting...not working.

And to a degree, this reminds me a lot of the reaction many real estate agents have had to our recent changes. 

How do you think all the protesting, defending and general whinning make us look to the community at large?

This is not a post to take a side for or against big labor.  That is a topic best left discussed off a real estate board.  But I am going to say this.  Whenever I see someone out protesting that others are working, I just don't get it.  I'm a pretty independent guy.  If I want to work without your "protection" then I should be allowed to do so.  Simple as that.

Homeowners that choose to go For Sale By Owner, by and large, end up having a REALTOR involved in some capacity or another before it's over.  Zillow?  Redfin?  They can say all they want that they are anti-establishment when it comes to real estate.  But, in fact, they are just another variation within that establishment.  Time will tell if their business models will succeed.  The public at large will make that decision.

And yes, if the Department of Justice finds that MLS services are in deed outside the bounds of the law, then they can break them up. 

Image Can Be Everything

I just don't think it looks good to spend so much time pointing out the flaws of other strategies.  It makes our industry look as if it is trying too hard to defend it's self.  Hold yourself out as a professional.  Accept the victories with grace and the defeats graciously.  Understand that many industries have many different business models.  It's part of the evolution of any business.

Looking To Commercial Real Estate As A Model

For those of you that insist or are prone to worry I would invite you to look to the world of commercial real estate.  Business is done very differently within that world.

  • No automatic co-op fee decided.  You negotiate your fee up front.  (You better be worth it!)
  • Attorneys and "insiders" negotiate on behalf of their clients often without the use of agents.
  • No local MLS.
  • A couple of good national MLS's forming: LoopNet, CoStar, etc.

And do you know what else?  They have far more complicated transactions and contracts to wade through.  That is why, very often, a corporation or business will use it's own attorney in the negotiations and still hire a commercial agent to guide them through the process.  They recognize the skill set necessary to complete a successful transaction.

Sometimes I wonder if all the nervousness is a fear of having to justify what residential real estate agents really do.  There are those that do much and earn every dollar.  But let's be honest with ourselves, there are those that don't.  And they are the ones that the new business models are picking off.

I suspect that no matter where the evolution will take us in the home-for-sale business that those who train, educate themselves, offer excellent customer service and a skill set that cannot be duplicated by the average homeowner will always have a career in real estate.

I'd love to hear your opinions.  And don't forget to rate this post a 1 for aweful or a 5 for excellent.

Chuck Christensen
Your Financial Coach - Bellingham, WA
I get a great laugh everytime someone badmouths a FSBO. I heard one where they badmouthed this big house selling for 1.8 mil. swore it would never sell...it sold a month later...It was owned by a local broker! Who owned the a competitors company......hehehe
Jul 20, 2007 07:18 AM
Chris Lengquist
Ad Astra Realty - Olathe, KS
Kansas City Real Estate Investing

Dave - Thanks for the support.

Chuck - People just need to focus on their work and hey, if they had a buyer for that property they can always knock on the front door!

 

Jul 20, 2007 07:21 AM
William Johnson
Retired - La Jolla, CA
Retired

Ditto Dave's remarks. Let us each concentrate on what each of do best. For some that looks differently than others. Market you skill sets and learn the others. Be the best you can be at what it is that you do. Other business models will fail or success on their own merits, don't give them artificial life by contrasting yourself to them.

 

Jul 20, 2007 07:22 AM
Carol Smith
Casmi Photography - Mebane, NC

Chris,

Once again you make some very good points.  Makes me think of old quote (don't ask me who said it at this point), "Me thinks thou doth protest too much."

Sometimes we do sound a bit defensive when discussing other methods of selling a home.  Very territorial.  I'm guilty of it, as I know many others are.  But lately I have learned that the more you try to 'justify' what you do, the more it looks like you don't carry as much value as you proclaim.  Better to let the consumer decide.  When people get disappointed or let down, then they see the TRUE value. 

Jul 20, 2007 03:24 PM
Chris Lengquist
Ad Astra Realty - Olathe, KS
Kansas City Real Estate Investing

Carol - thank you.  You summed up my whole post in 5 sentences.  I'm jealous!

Jul 21, 2007 02:40 AM
Carol Smith
Casmi Photography - Mebane, NC

Didn't mean to abbreviate your post!  LOL  I'm just one of those 'get to the point' people.  

I know that sometimes we feel attacked because of our profession, and being compared to the old "used car salesman" mindset of high pressure sales and fast talking, can certainly prompt certain types of personalities to be reactive instead of proactive.

I have learned (over many many many years) that it's better to treat the general public like small children.  They aren't going to listen until they fall down enough times and get tired of being injured. After that they come running to us to pull their fat from the fire.

I don't liken our profession to used car sales....I prefer to think of us as miracle workers.  ;) 

Jul 21, 2007 03:32 AM
Chris Lengquist
Ad Astra Realty - Olathe, KS
Kansas City Real Estate Investing

You aren't bothering me any.  And the miracle workers thing can be true some of the time, that's for sure!

 

By the way, my graphic word to publish this post is "dangleberry".  What the heck is that?

Jul 21, 2007 04:23 AM
Midori Miller
Talk 2 Midori, LLC - Daytona Beach, FL
Online Marketing For Real Estate Professionals

Chris-Great post...gives a person lots to think about.  I say focus on your own goals...those who do not educate, improve or waste their thoughts on other's will be out before they know it.

I can't control other people's actions, there is something out there for everyone including a variety of real estate  services.  I never compete with other's I compete with myself....my personal best!   

Jul 22, 2007 10:37 AM
Chris Lengquist
Ad Astra Realty - Olathe, KS
Kansas City Real Estate Investing
Midori - agents like you have very little to worry about...
Jul 22, 2007 10:51 AM
Rob Beland
Apex Properties - Leominster, MA
Leominster MA Multifamily Investment Specialist

You're so right about the world of commercial real estate in which some of us live.

Not to take anything away from any residential agents but it is such a different game with commercial real estate and I see so many residential agents try and get involved without much success. The lack of success has nothing to do with their ability to sell real estate but more the fact that they don't have the patience. A typical residential deal takes about 60 days to close if that. A commercial deal takes about 6 months to close. I don't have access to Zestimates or Trulia Voices or whatever else is out there these days.

There are no Zillows or Trulias or HomeGains in the commercial market. There is simply a relatively small network of brokers that work damn hard to go out there and find buyers and sellers. We don't have half of the resources the residential side of the business has and somehow we manage to do a pretty good business and don't complain too much.

With all that residential business out there you would think there would be room for the FSBOs, the RedFins, and the Zillows...

Just my two zents...

 Rob Beland

The Real Estate TrendMill

 

Jul 24, 2007 02:04 PM
Chris Lengquist
Ad Astra Realty - Olathe, KS
Kansas City Real Estate Investing

Rob - thanks for commenting.  And while everything you said is true what I've never understood about the commercial boys is the insistence on running it like a closed club.  Why no MLS?  What is the harm in sharing?  Many of the tools residential agents have is because res agents decided to cooperate with each other while still maintaining a competitiveness.

Both sides could stand to learn from one another.  Just my opinon.  Your thoughts are always welcome here.

Jul 25, 2007 01:44 AM
Rob Beland
Apex Properties - Leominster, MA
Leominster MA Multifamily Investment Specialist

I think that is a common misconception about the commercial brokerage community. As far as my listings go, I do post my listings on the same MLS system that is used by all residential brokers in Massachusetts. I also post to Loopnet and have recently started using MyNextDeal. The only service I don't use is Costar which is extremely expensive and more suited for companies in the big cities like Boston some of the big suburbs around Boston. Even the bigger real estate companies in my area post to Costar or Loopnet and do broadcast emails and keep a current page of listings on their website so I don't think it's really the closed club that a lot of residential brokers make it out to be.

I don't do a lot to inform the residential brokerage community about my listings although since I do post on the residential MLS, I do see a report of brokers with clients that have registered with specific search criteria that my listing fits so I do contact those brokers directly to make sure they know about my listing.

As far as sharing goes, the first thing I do when I get a new listing is go to my Outlook which I use for my contact manager, and I have a list of commercial brokers in the area that I will email a flyer and any other information I have like financials, floor plans, site plans, etc...

I would rather co-broke every deal and make only 1/2 of a fee than keep my listings private and not make any money.

I also keep a database of local business owners, commercial lenders, accountants, and attorneys and I will also send them the listing directly. You never know who knows who that is looking for real estate.

One big difference is that with the residential brokerage community being so large, I think a lot of brokers simply put a sign on the property and list on MLS and sit back and wait for a buyer's agent to come along. In commercial you can't sit back and wait because there are very few commercial brokers out there so if you want to be successful you had better make sure you have a good relationship with all of them and you keep them all up to date on your listings.

I think I have an idea for a post...I should really address the whole idea of the "closed club" directly and highlight the ways that commercial real estate companies advertise their listings and what resources are out there for them as compared to the residential brokerage community.

Thanks Chris... 

 

Jul 25, 2007 02:01 AM
Chris Lengquist
Ad Astra Realty - Olathe, KS
Kansas City Real Estate Investing

Rob - I would look forward to that post.  And with all real estate being local I can only tell you what I have experienced.  And that is many commercial brokers are like you.  But again, there is no single source of information out there, and that I don't get.  But that's probably my residential background speaking.

I am fascinated by commercial real estate though I've never really dove in.  I use commercial valuation techniques and principles but have never done a "commercial" deal.  Not a real one, anyway. 

Jul 25, 2007 02:06 AM
Fran White
North Kansas City Real Estate, Reece and Nichols Residential - Kansas City North, MO
Kansas City North Real Estate, 816-682-3897

Chris:

Thanks for writing this.  Isn't it sad that as REALTORS® we can sometimes be our own worst enemy.

My thought on this is let the worry warts be trouble by new business models and FSBO's.... all the rest of us can carry on as we have been doing, in other words business as usual!

 

Jul 25, 2007 03:00 AM
Chris Lengquist
Ad Astra Realty - Olathe, KS
Kansas City Real Estate Investing
Fran - thanks for stopping by...and...exactly.
Jul 25, 2007 04:38 AM
Mike Russell
Mike Russell Real Estate Group - Overland Park, KS
Overland Park Kansas Real Estate

Chris,

I have been posting my listings to zillow and point 2. I wonder are we doing what is right for our clients or are we slitting our own throughts by giving them exactly what they want?

 

 

Jul 26, 2007 03:11 PM
Eric Kodner
Wayzata Lakes Realty: Eric Kodner Sells Twin Cities Homes - Minnetonka, MN
Wayzata Lakes Realty: Twin Cities, Madeline Island
You've made it clear that you don't like labor unions.  You are entitled to your opinion, but you might benefit from doing some reading about the history of the organized labor movement. The suggestion that unions exist for the purpose of inducing people not to work is ignorant and not based upon fact.
Sep 03, 2007 06:04 PM
Chris Lengquist
Ad Astra Realty - Olathe, KS
Kansas City Real Estate Investing

Do you think that is what I said?  I would suggest you have your own predetermined agenda.  I am a student of history and recognize that unions played a huge roll in advancing the American way of life.  And while they still serve a function in today's labor environment they are a shell of what they once were and, I believe, way off track. 

While professing to be for the rank and file the heads of many unions walk their marble floors and granite staircases while shairing their power with Washington DC's elite.   Don't believe me?  Go to DC and check out the headquarters.

No.  I'm not anti-union.  I'm not pro-union, either.  But like any large entity they are now more consumed with protecting their own power and importance than with serving the very people they draw their money and strength from.

Sep 04, 2007 12:13 AM
Eric Kodner
Wayzata Lakes Realty: Eric Kodner Sells Twin Cities Homes - Minnetonka, MN
Wayzata Lakes Realty: Twin Cities, Madeline Island

I happen to be a Union member.  In fact, I'm an elected official of an AFL-CIO union local, the American Federation of Musicians Local 30-73.  I used to work in Washington DC.  I don't agree that Union heads are walking marble floors and granite staircases and living the good life these days.

By contrast, I see companies and management advocates spending hundreds of millions of dollars, lobbying on their own behalf and buying the ability to influence legislation.  The myth that cigar-smoking "union bosses" run Washington while those poor captains of industry struggle along on their stock options is so much drivel.

Unions protect the power of their members.  I don't hear Union members complaining about being ignored by their leadership.  True, there were excesses in isolated cases on the part of organizations like the Teamsters in prior decades, but the Union movement is mostly in survival mode these days. 

If you Google "Myths and Facts about Unions", you'll read some very informative articles.  There is a lot of well-massaged anti-Union propaganda out there written by union-busting organizations and their consultants.  Unions today still attempt to represent the worker.  Our own local spends a majority of time attempting to see that people get paid for work they have already done. 

Sep 04, 2007 11:22 AM
Chris Lengquist
Ad Astra Realty - Olathe, KS
Kansas City Real Estate Investing

The great thing about America is you can feel and vote the way you do, I'll vote and feel the way I do.  I've been to some of those buildings in DC, they aren't too shabby is my last statement on that issue.  I like Right to Work states and those that choose to go Union are doing so on their own volition and that is fine with me.  I just never liked "having to be" union because somebody decided my job should be union. 

Again, we can both choose to vote and have our own opinions.  That's why I love this country. 

Best of luck to you here in the Rain.  Differing opinions are always welcome.

Sep 04, 2007 11:49 AM