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What To Do While On Hold For A Short Sale Negotiator

By
Real Estate Agent with Ronald Christopher & Associates. Proudly serving Palm Desert, La Quinta, Indio, Rancho Mirage, & Palm Springs. DRE# 01714898

La Quinta short sale wait timesHave you ever been on hold for so long, you begin to think about everything else you could be doing? Or you start getting really fidgety and agitated. Ok maybe I'm talking about myself here but what do YOU do when you're on hold? Do you use the time wisely and multitask? Or do you sit and wait and wonder how much longer?

 

 

 

Short sale agents know a few minutes of hold time at minimum is likely when calling banks regarding short sale packages. I have had hold times over one hour and 30 minutes! But I honestly multitask and look at it as an opportunity to get other work done. The other day (while waiting of course) I started thinking about all of the things I have accomplished while on hold, calling banks regarding short sale files.

I have:

Responded to or sent new emails
Made comments to blogs on ActiveRain
Taken other phone calls
Faxed transactions
Worked on other short sale files
Explored Facebook
Texted
Chatted with co-workers about being on hold
Ate lunch & enjoyed the background music
Gone to the bathroom (ok - only in cases of extreme hold times)
Put the phone on Bluetooth and drove to appointments
Shown property (only once)

So short sale agents, what do you do while on hold?

Michelle DeRepentigny
Success Realty - Athens, GA
Broker Athens, GA

One day I got an entire pedicure while waiting on hold :) 

Mar 06, 2010 12:03 PM
Jared Hokanson
Hokanson Realty & Jared Realty Group - Medford, OR
Your Home Sold, GUARANTEED!*

Sometimes I get another phone call going with another bank, 2 lines going on hold is a lot of fun.

Mar 06, 2010 02:03 PM
Ray Wright
Keller Williams Realty - Riverside, CA
SoCal Realtor - A.L.C. - Company Trainer & Coach

When I'm in the office, I use a headset.  I've had many times that I've been on hold for so long with no background music that I start doing other things and forget I'm on hold.

One time, about 20 minutes into our office's weekly meeting, the negotiator picked up and I had no recollection of which file i was on hold for.  Kinda embarrassing,

Mar 06, 2010 05:13 PM
Kathy Schowe
California Lifestyle Realty - La Quinta, CA
La Quinta, California 760-333-8886

I am never on hold as much as YOU--- but I do like chatting with you when you are (patientlY) waiting for the bank to respond!  Kathy

Mar 06, 2010 05:32 PM
Satar Naghshineh
Satar - Amiri Property and Financial Services Corp. - Irvine, CA

I think you covered it all!

Mar 07, 2010 07:46 AM
Michael J. O'Connor
Diamond Ridge Realty - Corona, CA
Eastvale - 951-847-4883

I sometimes get caught up on my accounting work.  I usually have the phone on speaker and I just work away with the hold music in the background.

Mar 07, 2010 04:59 PM
Jeffrey Smith
Author of 'Realtors Guide To Short Sale Success - Eustis, FL
Short Sale Education

Once again, Ray Wright and I are on the same page. I have a wireless headset and can wander through the entire house doing chores, exercising, paperwork, etc. My favorite is to go online to the county courthouse and pick up new leads from those just given a default notice. This is also writing time and I have written 2 books while on hold in the past year!

Mar 08, 2010 02:28 AM
Jesse Vasquez
Equity Realty- TVG - Smithfield, UT
"APPROVED”

Good Blog! I can honestly tell you that I was on hold with Bank Of America last week for a whopping 2 hours and 7 minutes, I was going to hang up after 10 minutes then after 30 and then after 40 however it then became a challenge to me to see how long it woulld take, I then put the phone on speaker and went about my day, returned calls, emailed, chatted, blogged, and then finally when someone answered, we got something accomplished., but for the record I HATE being on hold!

Mar 10, 2010 02:02 AM