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Do You Know What Distressed Property Owners Need?

By
Real Estate Agent with Keller Williams Realty 0575737

Couple TroubleSo,

Do You Know What Distressed Property Owners Need?

We are talking pre-foreclosure, heading toward a short sale, heading toward a possible REAL foreclosure. Knocking that credit rating down 200 points possibly for 7-10 years.

Well if you said how about a bunch of money, or some other kind of quick fix, you are not looking into the hearts of people as a real estate professional.

 

We would all like to have magic wands to cure people's ills from however they got into this MESS. And do not deny it is a mess and a stressed filled time of people's lives. Divorces occur because of financial woes. And don't be snooty thinking your time in this arena couldn't take place at the drop of a hat, as there but for the grace of God go I. Look at the reasons people get "distressed" and even YOU Mr. or Ms. Snooty could be there.

  • Job loss
  • Business Failure
  • Payment increase or mortgage adjustment
  • Divorce or death of spouse
  • Illness
  • Relocation
  • Reduced income
  • Mortgage fraud
  • Predatory lending

Assisting a homeowner in these tough times we can look at these options for them:

  • Refinance
  • Sell and bring cash to closing
  • Lender workout
  • Short sale (selling for LESS than the loan balance)
  • Deed in lieu of foreclosure
  • Foreclosure
  • Do nothing and walk away

In the most desperate of times a homeowner can file personal bankruptcy and try to move on with life and not jump off buildings. BUT, back to the question. WHAT IS IT THE DISTRESSED PROPERTY OWNER NEEDS FROM US, the professionals in this industry? You may find the answer hard to swallow, looking at the "perceived EVIL banks and lenders."

But from all of us, they need COMPASSION.

If they are truly trying to bail their lives out, drowning in a sea of financial troubles, isn't it the very least we can do is talk to them with compassion and understanding? Yes, this is business. But John and Mary Doe are people. We are talking REAL LIVES here. I encourage you to put a photo of the family taped to the short sale file package. A REMINDER to everyone that touches this situation that REAL LIVES are involved here and are being impacted. COMPASSION goes a long way in life!!!

"The Lovely Wife" The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL

Gary...

Sexy Saddie here. Been there, done that and relate to it in a way most people in this profession never will. Until of course, it happens to them. Life is funny like that. We can't truly know until we've been there. However, that should never stop us from having empathy and compassion.

Mushy enough for ya? :)

TLW...ROAR!

Jul 24, 2010 01:38 PM
Don Rogers
Keller Williams Realty Chesterfield - O'Fallon, MO
Realtor, Broker, CDPE, GRI, OnullFallon MO & St Charles County MO homes

Gary,

This is a very trying and difficult time for a lot of people and you are so right we do need to stop and listen AND show compassion to those that we serve.

Jul 24, 2010 02:00 PM
Virginia Hepp - Mesquite NV REALTOR
Desert Gold Realty - Mesquite NV Homes For Sale - Mesquite, NV
Mesquite NV Homes and Neighborhoods - Search MLS

A very thoughtful and important post.  Thank you, Gary. 

Jul 24, 2010 02:03 PM
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Gary...compasion can go along way. We need to treat people the way we would like to be treated.

Jul 24, 2010 02:58 PM
Don Wixom
RE/MAX Executives Nampa, ID - Nampa, ID
"Looking out for your next move..."tm

Gary, you are so right! Sometimes there is comfort knowing that others are going through similar situations, but constant compassion, for a season, will help people through the tough times!

Jul 24, 2010 04:27 PM
Kari Battaglia
Veterans Realty Inc - Venice, FL
Who You Work With Matters!

Gary, Wonderful post. When working with your customers they can tell if you really care about them or if you just are trying to get your job done.  Your customers are lucky to have you on their side.  This is re-blog worthy.  Thanks for sharing.

Jul 24, 2010 04:45 PM
Bill Burchard
3B Realty: 951-347-3818, CA - Murrieta, CA
Broker, Realtor, Representing Buyers and Sellers

Well said, Gary.  I've been involved with many short sales, and I have compassion for the distressed homeowners. I have yet to come across one who said, "Yep! This worked out exactly as I planned!"

Jul 24, 2010 05:39 PM
Tim Lorenz
TIM LORENZ - Elite Home Sales Team - Mission Viejo, CA
949 874-2247

Gary,

These people that are in a distress sale position really need our attention and our compassion.

Jul 24, 2010 06:54 PM
Cathy Lee
CL Design Services Home Staging - Danville, CA
ASP, IAHSP, RESA Danville, CA

Oh Gary, this is such a "Class-Act"  post full of "C"s-Yes, Compassion and Care is what all need in this situation and you are so Clearly Brilliant to bring it to our attention-thank you!!.    

Jul 24, 2010 07:00 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Gary,

Your message is one we all need to take to heart. What an insightful post..one we need to remember and practice daily! Thanks you Gary.

Jul 24, 2010 11:51 PM
Gregory Bain
Mezzina Real Estate & Insurance - Little Egg Harbor, NJ
For Homes on the Jersey Shore

Look at the reasons people get "distressed" and even YOU Mr. or Ms. Snooty could be there.

There is always more than one side to a story - don't mix up compassion with being naive.

If that sound cold hearted then maybe I've experienced more in this world than I want to share in this forum.

And, Gary. I like most of what you write.

Jul 25, 2010 12:28 AM
Elliott S. Topkins
Topkins & Bevans-etopkins@topbev.com - Boston, MA
Massachusetts Real Estate and Title Atty

Gary--You are spot on. Compassion is much more likely to come from us than the folks at the Lender, who routinely throw up roadblocks to sensible solutions.

Jul 25, 2010 12:30 AM
Bill Gassett
RE/MAX Executive Realty - Hopkinton, MA
Metrowest Massachusetts Real Estate

Gary you are so right! There are plenty of times where people even have a hard time calling a Realtor for assistance because they are so embarrassed.

Jul 25, 2010 12:41 AM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552

Compassion does indeed go a long way.  Followed by detailed questioning to learn all the present circumstances & goals.  Followed by knowledgeable counseling to achieve the best outcome.

Jul 25, 2010 02:17 AM
Don Sabinske
Don Sabinske, Sabinske & Associates Inc. - Zimmerman, MN
Sabinske & Associates Inc.

I do my best to treat my short sale clients like family.  And, sometimes, it is hard to get them to make a decision.  I understand that they feel somewhat unqualified to make a good decision. After all, the decisions they have made up to this point have gotten them where they are. 

So, I try to make the process go as smoothly as possible.  Of course, I do that for every one of my clients. 

Jul 25, 2010 02:22 AM
Dan and Amy Schuman
Howard Hanna Real Estate Services - Solon, OH
Luxury Home Specialists

All of our clients deserve to be treated like family, regardless of their circumstance. Thanks for the very nice post. Now if only the short-sale lenders can share this "compassion"...

Jul 25, 2010 04:45 AM
Dana Voelzke
loanDepot (203) 733-9408 - Bethel, CT
Loan Officer/ First time home buyer specialist

They need compassion. The other thing they need is for someone to explain the options to them as well as the pros and cons of each. They also need an attorney. I find that eliminating the uncertainty and giving them an idea of what to expect can help alleviate some of the stress. I think it will take a long time for the homeowner to process what happened.

Jul 25, 2010 05:07 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Hey Gary, congrats on you feature post! All businesses need to have this, Compassion...it is a key ingredient to remaining grounded with your work and remembering why you do the profession your in..because you care about helping others become successful or achieve their dreams.

Jul 25, 2010 01:27 PM
Mary Douglas
United Country Ponderosa Realty, Red Feather Lakes, Colorado - Red Feather Lakes, CO
REALTOR, Red Feather Lakes, Colorado

Hi Gary, I'm glad I didn't miss this post today, I can't imagine not having compassion for those who are in a distressed situation. Like you said, there are many unforeseen reasons that lead to it- most of those can easily happen to us too.

Jul 25, 2010 05:06 PM
Pam Pugmire
Silvercreek Realty Group - Meridian, ID
Meridian Idaho Real Estate

So true Gary!  Distressed sellers are going through one of the toughest times possible.  It's nice to know that we are in a position to make that situation a lot easier for them if we will act with compassion! 

Jul 30, 2010 08:01 PM