Special offer

I love it when my competition sends me buyers that could have been theirs.

By
Real Estate Broker/Owner with Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 GREC# 169695

I won't mention the company by name, but twice in the past two weeks a firm in my local area has send me buyers.  Once the buyers were in town and the on duty agent actually would not show them property and literally gave them directions to our office.  I suppose it could have been the price range these now Lane Realty clients are looking at, but yesterday they made an offer on one of our listings.  Yeah for us!

The second buyer called my cell phone last night after the same company (who is the listing company on the property she was inquiring about) did not return her phone calls or emails within 24 hours.  Within an hour of her phone call last evening which I answered at 8:36 p.m. I had emailed her the info on that property and several others.  I also told her how she could go to MY website and search the entire MLS.  This morning I have also gotten her the tax information on several others she found last night when searching the entire MLS.  I have an appointment to show her property now.  Yeah for me.

I actually had to call the listing agent at the company with the property listed ton find out about HOA fees and was that agent on an appointment?  No, he wasn't.  So I have no idea why he isn't returning phone calls or emails in a timely manner.  But thanks for the business.  This buyer is looking in a considerably higher price bracket than the first.

Also today I had a buyer call me who wanted to see property today.  Well, I had a long list of "to do" and am this afternoon covering for the duty agent who actually has a closing scheduled this afternoon.  But instead of putting the buyer off who wanted to see Lake Sinclair property today I phoned another agent in my office and she came in and met the buyers and we'd lined up all the appointments needed while he was driving the hour to our office and she's out showing him property.  This buyer was smart enough to be pre-qualified for the VA loan he will be using to purchase with a local lender.

The reason for this blog post...

We at Lane Realty know how valuable YOU the customer's time is and we choose to NOT make you wait.  If you want information on a property or want to see property in any price range we will be happy to give you the information and/or show you the property today.  So give us a call or come on over.

However, I do recommend that before you begin your property search you do talk with a lender and that way you will have a better idea of what costs are involved besides the purchase price and know the price range you are qualified for so you can look at appropriately priced properties.  And I'd be happy to provide you with a list of loan officers I recommend, who will also NOT make you wait for an answer.

Posted by

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Tammy@Lake-Sinclair.com

(Click on Lane Realty Logo for web site)

Tammy Lankford, Broker/Owner

 

Broker License # 169695  Lane Realty License # H-11420

Real Estate Instructor License # 355089

Call me today for all your Lake Sinclair real estate needs.

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Jean Hanley
Coldwell Banker Kivett Teeters - Hemet, CA
Specializing in Folks Who Want To Buy/Sell Homes

Don't you just love it when a plan comes together?????  lol  I love when agents don't take calls, it backfires on them and we make money.  Good for you.

Jul 28, 2010 01:24 PM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

It's certainly kept me working hard the past couple weeks.  Hope they keep it up.  Wonder if their broker knows?  I'm sure not telling.

Jul 28, 2010 01:31 PM
Mary Douglas
United Country Ponderosa Realty, Red Feather Lakes, Colorado - Red Feather Lakes, CO
REALTOR, Red Feather Lakes, Colorado

Hi Tammy, I'm trying to figure out why anyone would even call anyone BUT Lane Realty!  I know from your previous posts that you take care of your clients and pretty soon, everyone else will know it too!

Jul 28, 2010 01:39 PM
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

I think that this happens more than you know all over the place!  But you are right, it is great for your business.  Now if only you could let the seller know that his agent never answers his phone.....Congratulations on all the "extra" business.

Jul 28, 2010 02:19 PM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

Mary- thanks, but I don't know if I could handle ALL the business.  But I appreciate that it shows that I truly value my clients.

Karen- The seller is a bank, a local bank and well I might know someone who knows someone who just might tell them and I won't violate any rules. :)  And thanks.  I never mind extra work.

Jul 28, 2010 04:00 PM
Jane Peters
Home Jane Realty - Los Angeles, CA
Los Angeles real estate concierge services

It is amazing the work practice of some agents.  I don't understand it.  Certainly in your neck of the woods Lane Realty are the ones to call.

Jul 28, 2010 04:28 PM
Tony & Darcy Cannon
Aubrey and Associates Realty - Layton, UT
The C Team

Tammy, Great job!  Those two closing will be sweet!  It is amazing how often agents forget where their paycheck is going to come from!  Nice example of customer service. 

Jul 28, 2010 06:19 PM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I really hate when agents turn people away because of price point Jane.  It actually makes me mad and work harder for those clients.

Tony & Darcy- isn't it though?  And customer service is first... after all... I don't actually sell "houses" I sell the service of helping people buy and sell houses.

Jul 28, 2010 06:56 PM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Tammy - This is an amazing statement, "Once the buyers were in town and the on duty agent actually would not show them property and literally gave them directions to our office."  It is very difficult to expect an out of town buyer to wait to be shown homes. 

I haven't worked the floor in many years, but remember how often buyers would pop into our office from nowhere on weekends.  There is a lot of business that can come from that.  It's a shame to not have the office floor covered on those occassions.  It is heartwarming to know that a competitive office recognizes when they are shorthanded, and at least sends that business your way.

Jul 29, 2010 03:49 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

You provide excellent service and that is why you keep getting this business.  I doubt the other firm will ever realize what they are doing wrong.

Jul 29, 2010 05:41 AM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

Myrl- I really think it's that these buyers were looking for cheap properties that the agent felt they weren't worth their time.  I don't know if she talked to them long enough to know they want to buy multiple cheap properties though.

Chris Ann- I doubt if one of their agents read this blog they would realize it.

Jul 29, 2010 06:10 AM
Marie Westerman
Blanchard and Calhoun Real Estate/ Wilson Parker Homes - Evans, GA
New Homes Sales Specialist Evans GA REALTOR

I find it amazing at some of the agents. Then they are the ones complaining about how bad things are. All they need to do is WORK in their chosen profession!

Jul 29, 2010 08:22 AM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

Marie- Ah WORK, that four letter word.  Some folks would rather climb a tree and complain rather than stay on the ground and do an honest day's work.

Jul 29, 2010 08:42 AM