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How to Connect With Prospects Like Never Before ... while you boost credibility and build trust (Part 3 - Conclusion)

By
Services for Real Estate Pros with InHouse Writer

Yesterday, I posted Part 2 of “How to Connect with Prospects Like Never Before.” If you missed it, you can read it here. But first, if you missed Part 1, click here.

At the end of Part 2, I promised to show you why it’s a mistake to choose the typical “short and sweet” testimonial over longer copy that tells the story behind the testimonial.

Let's do what all great marketers recommend and think about it from your prospect’s point of view:

You’re about to go through one of life’s major traumas (selling/buying your home and moving), and now you must pick the person who’s going to guide you through it. Right now, the only two things you know for sure are:

  • You want to come out on the other side with both your finances and your sanity intact.
  • You’re HUNGRY for information that will help you find a real estate professional you like and can trust.


You go to a real estate Web site and read the “short and sweet” testimonial shown in Part 2, but the words do nothing to engage your imagination. For the life of you, you cannot conjure up scenes of that homebuyer or of the real estate professional “saving the day.” So you continue your search.

At the next Web site, you read a story about someone who, like you, faced the ordeal of moving across country. The story paints pictures in your imagination of the homebuyer being helped through specific challenges by a terrific real estate professional.

While reading the story, you do what all human beings do: you project yourself into the story and identify with the character facing circumstances similar to your own. When the client in the story is helped, you see yourself being helped too. And now, that real estate professional has become familiar to you. And because the story’s client trusts her, through your identification with the client YOU trust her. YOUR RESISTANCE IS GONE. And it feels natural and easy to pick up the phone and call.

Now ... after taking this little trip inside your prospect’s head ... if you had $2,500 to invest in your business to win more clients ... where would you spend it?

Here are some typical choices:

Table of Marketing Tools & Costs

Not one of the above options—not even the most expensive—is able to MOTIVATE your prospects to act. Plus, none do anything to boost your credibility or build trust...

NOT A SINGLE ONE!

As a real estate professional, you come to the aid of others every day in big ways. You ARE the superhero of every successful home sale or purchase you conduct. Isn’t it time to let your happy, satisfied customers tell the stories of how you helped them? Isn’t it time to present the truth of what you do in a way that will help you grow your business?

If you’re a talented writer skilled at storytelling and have the time, you’ll have no trouble writing your own Real Estate Selling Stories. However, if you need help, give me a call. I’d love to work with you so you can have marketing copy so powerful it seems almost magical. And it’s yours to use on your Web site and in your brochures, newsletters, advertorials, direct mail and real estate booklets.

“Okay, Kay, so what will this cost me if I don't have time to write the stories myself?”

I can’t speak for other copywriters, but if I were writing for you, for the same $2,500 investment discussed above, you'd get 5 Real Estate Selling Stories … plenty to demonstrate the variety of obstacles you can help clients to overcome. Or you can build your collection one story at a time.

Alan Weiss, the Million Dollar Consultant, recommends putting testimonials in a booklet you can print yourself and giving the booklet to prospective clients. Such a booklet or "mini-magazine" of Real Estate Selling Stories is a powerful tool to include in your listing presentations. And Real Estate Selling Stories make compelling content for your Web site where prospects hungry for information about you will be attracted like ants to honey.

And if you're tired of your same old advertising bringing you the same old results, use a Real Estate Selling Story as an advertorial in your local newspaper or your area's real estate magazine. Statistics prove more readers read ads that look like editorial content. Change what you do and you'll change your results. 

DARE TO STAND OUT FROM THE COMPETITION ... and when they start to follow you, they'll just look like copycats.

When you have Real Estate Selling Stories to use in your marketing copy, you’ll connect with prospects like never before, while you boost credibility AND build trust.  

I hope you've found this series of posts on Real Estate Selling Story useful. Please comment, because I love hearing what you think. And call or email me if I can help you.

Writing for your success,

Kay Steele Faulk
The Real Estate Copywriter

©2007 Kay Steele Faulk. All rights reserved.

Comments(19)

Lane Bailey
Century 21 Results Realty - Suwanee, GA
Realtor & Car Guy
Boy, not only do I have a list of books to read, but now i have to go back and read all of the parts of this series.  You are making my life very busy...
Sep 03, 2007 09:55 AM
Toby Lorenc
Rocky Mountain Realtors® - Colorado Springs, CO
Make your next move your BEST move
Thanks for the practical advice! I'm currently reading a book, "Never Eat Alone" given to me by a lender contact and friend. It has some great tips on networking and making relationships important, through setting goals and caring about people.  Check it out if you're looking for a great read!
Sep 03, 2007 10:45 AM
Kay Steele Faulk
InHouse Writer - Lake Village, AR
The Real Estate Copywriter
Lane: Not to worry! Parts 1 and 2 are short. For a good blog post, I know Part 3 is too long. But I couldn't find a good breaking point to cut it off and put the conclusion in Part 4. Do try to read Part 2 for sure. It has a Real Estate Selling Story sample. Because of your nitch, I know there are some great Real Estate Selling Stories behind your  testimonials. Thanks for commenting. I'd love for you to subscribe when you get a chance......Kay 
Sep 04, 2007 12:05 AM
Kay Steele Faulk
InHouse Writer - Lake Village, AR
The Real Estate Copywriter

Jon: The most powerful communication tool on the planet is a good story. Human beings learn best through stories because stories offer painless learning. That's one reason stories work so well as a marketing tool. Now--through the stories BEHIND your testimonials--your prospects will learn all the ways you can serve their real estate needs. Thanks for commenting and please come again......Kay

Sep 04, 2007 07:25 AM
Kay Steele Faulk
InHouse Writer - Lake Village, AR
The Real Estate Copywriter
Toby: Thank you for commenting. I love that title. It sounds like a book I would enjoy, so thanks for telling me about it. Please stop by again.....Kay
Sep 05, 2007 01:14 AM
Adrienne L. Jones
Coldwell Banker Triad, REALTORS - High Point, NC
GRI

Great series Kay and a fresh idea!

I can see how one would benefit by adding several stories to a pre-listing package instead of a single page full of short testimonials.  But considering the length of a story, I am wondering how you would handle including more than 1 story on a web site?

 

Sep 05, 2007 04:38 PM
Susan Peters
Dove Realty Inc. - Seattle, WA
The Better it Looks the Better it Sells
Excellent post Kay. I agonized over whether I should use a long letter/story from a very happy client, on my profile and website.I finally decided to add a few pictures to break it up and then go with it. My feeling was that although it was long, it really told the story of how we are different from our competition. I'm glad to see that I made the right decision. I'm going to go back and read part 1 now.
Sep 05, 2007 05:01 PM
Kay Steele Faulk
InHouse Writer - Lake Village, AR
The Real Estate Copywriter

Adrienne: Thank you. I'm always happy when someone realizes the value of selling stories. You've asked an excellent question. I recommend three methods:

(1) On what would be a usual testimonial page, organize your stories by categories such as Buyer Success Story, Seller Success Story, Investor Success Story, etc. Or you could refer to them as Case Studies ... whichever resonates better with your target market.

(2) There is marketing research indicating that testimonials are more effective when they're scattered throughout a Web site rather than clustered together on one page. To scatter your stories about: on any page appropriate, in a column to the right or wherever it works best for your content layout, include a story's opening lines with a link that says "read more..." And on the linked page, you would have the entire story with any photos to give it added impact. Just remember that the opening lines are the "hook," so you want to include enough to draw your prospect in and motivate her to click.

(3) But to meet the needs of the most prospects, you would use both of the above methods within the same Web site. This way, you have a testimonial page for those prospects who look for one. AND you'd catch the attention of all the others with your little story hooks scattered throughout your site.

And of course, a Real Estate Selling Story makes a great blog post in Localism.

Thanks for your interest in Real Estate Selling Story, Adrienne. Let me know if I can help you further......Kay

Sep 05, 2007 10:44 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel
I have bookmarked this post.Thank you.I will read it later.Sounds good.
Sep 05, 2007 11:07 PM
Adam Waldman
Westcott Group Real Estate Company - Hauppauge, NY
Realtor - Long Island
Kay - I just finished all 3 parts of your unique concept.  I enjoyed reading each of them and I can see the benefit of using this as a marketing tool.  I have one question for you.  Suppose you enjoy writing and want to write these on your own, do you offer the interview portion as a stand-alone service?  The reason that I'm asking is because I believe that you can get more information as a 3rd party than I can asking about myself.  Thanks for opening our eyes to this marketing tool.
Sep 05, 2007 11:44 PM
Tammy Stone
Prudential Preferred Realtors - Grand Rapids, MI
"Eco-Green" Agent in West Michigan
Kay - Love that idea.  I'm going to read the first two posts now.
Sep 05, 2007 11:47 PM
Kay Steele Faulk
InHouse Writer - Lake Village, AR
The Real Estate Copywriter

Susan: Isn't validation great! And of course your photos give the story that much more impact. The whole purpose of Real Estate Selling Story is to distinguish you from the competition ... and who better to do that than your happy, satisfied clients?

Don't worry about length. It may seem long to you, but I promise you, prospects on your site will gobble it up because they're there for information and they're hungry for for every bite. That is, if your text layout is palatable to reader's eyes with plenty of white space and the use of short paragraphs and formatting to break text up.

In copywriting there's a saying about length that's so true: if a prospect is interested, the copy can't be too long. And if a prospect is not interested, the copy can't be short enough.

Since interested prospects are the ones you want to please, give them all the copy it takes to answer all their questions. Now, that doesn't mean copy can get away with being long if it's boring. You can never bore a prospect into calling you! Please come again, Susan.........Kay

Sep 06, 2007 04:23 AM
Adam Brett
The Adam and Eric Group - Fullerton, CA
The Adam and Eric Group, Fullerton's Finest
Nice layout.  I have my cost sheet on advertising which I will review shortly, but it is a must for Realtors to constantly evaluate where they are spending their money and track ROI.
Sep 06, 2007 04:35 AM
West Hartford CT Real Estate Agent | West Hartford Realtor | www.CTMike.com
ERA Broder Group - West Hartford, CT
That list of advertising ideas is soooo true.... and sooo not worth a single dollar. The true network of your income sources is the people you know, have done business with, and see every day. Become a local figure, superstar, and the face of the community. Be in local publications and drip yourself in the public's eye. They'll call you, email you..  they'll find you.
Sep 06, 2007 06:30 AM
Kay Steele Faulk
InHouse Writer - Lake Village, AR
The Real Estate Copywriter
Gita: Thanks for letting me know. After you read them, I'd love to hear what you think.....Kay

Adam: Sorry I didn't get this answered yesterday. Yes, I could do your interviews. You're absolutely right about needing a third party to conduct interviews. Aside from helping the client to relax and open up, a third party interviewer has never heard the story before and so responds to it spontaneously. As in any conversation or presentation, these responses give the speaker added momentum, which is all important. Give me a call when you get a chance......Kay

Tammy: Thank you. Please let me know what you think after reading them.......Kay
Sep 07, 2007 03:12 AM
Kay Steele Faulk
InHouse Writer - Lake Village, AR
The Real Estate Copywriter

Adam (Brett):  As you know, so many people do not track ROI, which means they don't have anything telling them what to continue or expand and what to stop. And their money pits just get deeper. Thank you for commenting.....Kay

Mike: That's great advice you give: "Become a local figure, superstar, and the face of the community." And a Real Estate Selling Story is how just one satisfied client can spotlight you as a top-notch professional, get you recognized as a local market expert and showcase you as a superstar. In today's market, when an agent bumps up marketing with this kind of social proof, market share can be protected--even grown. Thanks for commenting......Kay (P.S. "smoke signals"?!!! That's too good. Love it....k)

Sep 08, 2007 12:22 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Hi Kaye,

    What a great series of posts - I love the Real Estate Selling stories and will recommend them to my real estate clients. I've been nagging about testimonials, but this is way better. (Hope copying your idea is not called thievery!)

    I also love the idea of putting them into a booklet to give out. They'll make for reading that is more powerful than any personal brochure.  

All the best,

Marte 

Oct 04, 2007 03:50 PM
Kay Steele Faulk
InHouse Writer - Lake Village, AR
The Real Estate Copywriter
Marte: It's not thievery if you tell 'em you know a great copywriter who writes really good ones! Actually, what a Real Estate Selling Story does for agents is to put Word-of-Mouth advertising -- the most desired advertising of all -- into print. And they can then use it in all kinds of ways. Just imagine being in control of that! ........Kay
Oct 06, 2007 04:15 AM