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In Search of a Better Deal- Limited verse Full Service

By
Real Estate Agent with Donna Homes, powered by JPAR - TexasRealEstateMediationServices.com 0480809

There have been many debates over the years about the differences of Limited Service agents compared to Full Service agents.  Many Limited Fee agents like to consider themselves Full Service,  but potato, tomato (I don't know how to type the different pronounciation)

There is an article that I have included in my listing presentations since it came out last January. It's called In Search of a Better Deal: Effects of Limited Representation and Agent Experience. This is a great article and I thought I would quote some fabulous statistics it found.  The main reason I present this report to my sellers is because it actually took place in the Dallas/Ft. Worth market.  The study tracked over 55,000 residential transactions.  The overall average of the study showed the listings to be on the market 90 days with an average sales price of $175,270.

"Limited service listings sold 1.7 percent less than typical exclusive-right-to-sell listings and took 17.1 percent longer to sell".  With these numbers, "there does not appear to be any net gain to sellers using limited service representation."

Let's put that into real numbers. Let's say there is a house that sells for $200,000 in 60 days with a full service REALTOR®, like me. The above statistics would show this same house, with a limited service brokerage, would sell for $196,600 in 70.26 days. So, the seller "tried" to save 2% on the listing commission... did he succeed?? NO!

The difference in price is $3400. 2% of $196,600 is $3932. Then you need to calculate those extra 10.26 days on the market. What are your taxes per day? Let's say taxes are about $5600 a year which would be about $15.56 a day. Home Owner's Insurance can be estimated at about $5 per day ($1800 yearly coverage). Taxes and Insurance for the additional 17.1% marketing time is $210.95.

So, in all actuality, you didn't save 2% of the commission with a limited service brokerage. What you saved was $321.05. Is it really worth $321 to schedule all your own appointments; to be home for each and every showing to let them in the house; to sit on the market an extra 10 days; to call for feedback; or to negotiate your own contract instead of having the help of a professional? What is your time worth to you?

Other interesting findings were, "Sellers using listing agents with less than two years of experience received 1.1 percent less for a house compared with sellers who used agents with two to five years of experience, and the marketing time was 1.9 percent longer." "If the listing agent had more than fives years of experience [that's me as I'm in my seventh year], the seller received 0.8 percent more than sellers who used agents with two to five years of experience, and the property sold 1.5 percent faster."

As I mentioned, this is a great article and I include it in all my presentations, the seller's smile and nod, and they still ask for a discount... WHAT??

*Tierra Grande by James Ford and Ron Rutherford; January 2006

Derek and Mariana Wagner
The Artisan Group- Keller Williams Premier Realty - Colorado Springs, CO
The Artisan Group - Colorado Springs REALTORS®
These are some excellent points/ stats. However, I wonder if Sellers, in the heat of figuring out their bottom line, will really understand this... It all boils down to "education" - educating, really educating the consumer, yes?
Nov 28, 2006 12:57 AM
Steve Lauver
Nebraska Realty - - Papillion, NE
Omaha Realty -- 402-689-7550

Great post! Which do you think has a greater impact Limited versus Full representation or experience of the agent that effects sale price versus list price?  An experienced full service agent will most likely get the seller to price their house closer to market price.  Whereas a less experienced agent (full or limit service) will take a listing at a higher price, so it sets on the market longer.  My only other comment on limited and full representation listings. The study can't factor in some of the other reasons for a seller may select a limited rep listing over full rep: 1. They have little or no equity built up to pay for a full service listing and the lack of agent experience to try to possibly negotiate a short sale. 2. The owner knows it all and thinks their home is worth more. 3.  They could be cheap.  

 

Nov 28, 2006 01:15 AM
Keith Jeppson - Salt Lake City Real Estate
Everest Realty Group - Holladay, UT
Great post Donna.  When they ask for the discount again, what is your reply?  Do you ever cave in?
Nov 28, 2006 02:42 AM
Chris Tesch
RE/MAX Bryan-College Station - College Station, TX
College Station, Texas Real Estate
Awesome post Donna, limited service, limited profit!
Nov 28, 2006 02:56 AM
Suzanne Marriott
Keller Williams Arizona Realty - Anthem, AZ
Associate Broker, CLHMS, e-PRO
Donna - So what you are saying is - Mr. & Mrs. Seller - due to my experience and level of service I can get you the most amount of money in the least amount of time for your home - won't that be great? :-)
Nov 28, 2006 03:12 AM
Donna Harris
Donna Homes, powered by JPAR - TexasRealEstateMediationServices.com - Austin, TX
Realtor,Mediator,Ombudsman,Property Tax Arbitrator

Keith, when I'm at the appt, they always smile and nod and tell me how much it makes sense.  I don't get to defend not taking a discount because since I've started presenting this report, they haven't asked... BUT, when I call to follow up about getting the house on the market, they tell me they chose someone willing to list higher and take a reduction.  Or, I'll see it listed in the MLS at a higher price and with a known discount company.

The couple of times I had been asked about a discount without presenting the report, no, I don't cave in.  I ask them what part of my marketing and advertising they didn't like and which things they would like omitted because when I do a listing, I fully market and advertise.  The sellers that actually have asked for a discount and allowed me to explain, are listings that I typically DO get.  Very odd.

Suzanne and Chris, right on the money!!

Nov 28, 2006 03:28 AM
John Hruska
Homes Charlotte, LLC - Charlotte, NC

Donna,

These limited offices are popping up like gangbusters here in the midwest.  Your comments will help me deal with this issue more informatively.

Nov 28, 2006 04:43 AM
Robert Hammerstein -
Christie's International Real Estate - Hillsdale, NJ
Bergen County NJ Real Estate

Hey Donna!

 

Remember me?  This was a well thought out article but here on the East Coast, the amount of competition is staggering.  I think that the average Seller in our area personally knows or is related to six Realtors.  Ugh!!!  But it was nice to see you got onto the Dashboard.  I'm stiving to do the same some time in the future.

 

Lisa Hammerstein

www.HammersTeam.com

Nov 28, 2006 08:45 AM
Tom Burris
NMLS# 335055 - Baton Rouge, LA
Texas/Louisiana Mortgage Pro - 13 YRS Experience

FSBO = has a fool for a realtor

 

Nov 28, 2006 09:05 AM
Donna Harris
Donna Homes, powered by JPAR - TexasRealEstateMediationServices.com - Austin, TX
Realtor,Mediator,Ombudsman,Property Tax Arbitrator
Hey Lisa!  Of course I remember you... just keep writing about things that interest you and I'm sure you'll get on the dashboard too... just don't write about the weather.  You won't get anywhere writing about the weather... lol... you would have had to been around during the summer to understand that, but with all those days over 100 in Dallas, I wrote a lot of weather blogs that no body cared about.
Nov 28, 2006 10:27 AM
Robert Hammerstein -
Christie's International Real Estate - Hillsdale, NJ
Bergen County NJ Real Estate

Thanks Donna!

There are so many things to write about that it's hard chosing just one.

 

Lisa

Nov 28, 2006 10:39 AM
Leo Namiot - LeoLends.com
Canopy Mortgage - Leo Namiot - Saint Augustine, FL
More than just great rates
People don't realize all the work that a good Real Estate Agent puts into a selling a home, you get what you pay for. If you want a discount agent you will get limited results and marketing. It's the same thing from my end, people have no idea how much time is put into getting loans funded and closed, some LO's will work on a deal for 3-4 weeks for $200 since they cut everyone elses rate just to get a deal. I rather go flip burgers for $8/hr then work for 2 weeks for $200.00
Nov 29, 2006 12:41 AM
Donna Harris
Donna Homes, powered by JPAR - TexasRealEstateMediationServices.com - Austin, TX
Realtor,Mediator,Ombudsman,Property Tax Arbitrator
Nothing is free, anymore.  For example, I grew up going to the recreation center during the summers and after school for different activities.  My brother and I would ride our bikes there, and it was free.  I just joined the local recreation center just one city north of the other rec center I went to, and I had to pay $65 to join!!  AND kids can't just be dropped off unless they're older than 15!!  I have no idea what we would have done if we didn't have the FREE rec center to go to growing up.
Nov 29, 2006 07:30 AM
Eva Black
Palmetto Real Estate Co. - Mount Pleasant, SC
I feel like I should throw in one important fact about limited service listings.  Buyers agents, I hope you are ready to act as a dual agent and still only get paid for one side.  Sure, you are showing the fsbo home or limited service home, whatever you want to call it, its all the same, because they are paying a commission just like a traditional listing.  These homeowners have no realtor, just a MLS listing, thats it.  So now what?  Who do they come to with questions after you have a ratified contract?  They come to you!!  You are now answering their questions and phone calls daily until the closing date, and at the same you are trying to focus on your clients needs.  Now you, as the only realtor in this deal, are mad at the realtor who took this limited service listing to begin with.  Most of the realtors who take these discount listings are new and don't know better.  They don't know that you are upset to be working both sides and only getting paid for one, they don't realize they are hurting their reputation (as far as other realtors are concerned).  They just know they are new in the business and need listings.  They are getting a sign in a yard, learning how to write contracts, how to talk to people, but all at your expense!!!   
Mar 09, 2007 03:50 AM
Donna Harris
Donna Homes, powered by JPAR - TexasRealEstateMediationServices.com - Austin, TX
Realtor,Mediator,Ombudsman,Property Tax Arbitrator

Eva,

I understand what you're saying completely.  However, last year, the state of Texas passed a law about limited service brokerages and the listing agent MUST answer questions for their seller.  Since this has come into play, it's easy to tell the seller that they must contact their agent for any questions they have.

Granted, when I bought my first house, I was dealing directly with the seller and I feel I got a much better deal dealing directly with him rather than giving him the opportunity to bounce scenarios off his agent's head.  Taking advantage?  Nah, he started it!

Mar 09, 2007 04:01 AM
Loreena and Michael Yeo
3:16 team REALTY ~ Locally-owned Prosper TX Real Estate Co. - Prosper, TX
Real Estate Agents
Donna: Another great post from you. I crunched real hard each time I have to speak to an Owner who has to fend for himself. I really dont think it's justice (full service or not) I dont think I can ever have my name associated to letting my clients have to defend themselves (even if I was crazy enough to give a huge discount on the listing). At the same time, some bad realtors have given the rest a very bad name. There is no winning here. There will always be someone who wants a discount. I think that's just being a consumer.

I think the stastistics also show that listings with realtors sell 17% more than FSBO.

Eva: You are right about needing to do the work of the other realtor. Ahhhhh....... I shake my head. But sometimes we got to do what we got to do.
Mar 09, 2007 04:14 AM
Daniel Lowery
1st Choice Real Estate - Jefferson City, MO
e-PRO, Broker - Owner

Hello Donna its been a while, I thought this was a wonderful post, Would you be ok with the idea of me using some of this info in my presentions

 

Jul 03, 2007 05:12 PM
Donna Harris
Donna Homes, powered by JPAR - TexasRealEstateMediationServices.com - Austin, TX
Realtor,Mediator,Ombudsman,Property Tax Arbitrator

Hi Daniel,

It's a published article so go ahead and use it.  Keep in the mind that the actual study was done in the Dallas/Ft Worth area, but the overall logic of the information should be valid just about anywhere.  The link for the full article is at the bottom of the blog post, so just print it out.  Good luck using it! As I had mentioned, even when I point this stuff out, they still ask for discounts...

Jul 04, 2007 02:05 AM
Rick and Lynn Orze
RE/MAX All Pro - Carol Stream, IL
Carol Stream, IL RE/MAX All Pro
Nice post!!! Some people just don't get it. They think they do but they really don't. The limited service providers have done the job of marketing themselves. We just have to better educate them. Unfortunately, we will never change them all. Some have to see for themselves they are really hurting their cause! Your post is very well stated!!
Jul 05, 2007 02:01 PM
Donna Harris
Donna Homes, powered by JPAR - TexasRealEstateMediationServices.com - Austin, TX
Realtor,Mediator,Ombudsman,Property Tax Arbitrator
Thank you, Rick and Lynn.  The great thing is in my market is that I've worked with buyers that when they see the discounter signs in yards, they don't want to see the houses.  They think that if the seller isn't even willing to pay for a full service listing, that they're going to be hard to deal with on negotiations and getting to closing.  Some buyers are smarter than you think!  It's amazed me a few times.
Jul 06, 2007 12:40 AM