I decided last minute to fly back to Chicago for Thanksgiving after the recent death of my Father (see my blog from 11/16). I wanted to spend time with my Mother and my siblings. Well, as you can imagine, flights were expensive and scarce, but I was able to leave on Thanksgiving Day (and still arrive in time for dinner) and leave Saturday afternoon and the ticket price was not outrageous.
Thanksgiving dinner was very nice with great food, fun and laughter. We all toasted my Dad, (he wouldn't have it any other way), and even had fun watching the USC / ASU game (my nephew goes to USC and I live in Phoenix so you can imagine the rivalry). I got the whole family laughing 5 minutes into the game when it was 3rd down and 7 and I yelled out THIS IS THE BIGGEST PLAY OF THE GAME!!!! My Dad was known for using that phrase 20-30 times per game and usually starting right at the beginning of the game.
Enough of the background, this blog is about treating your clients correctly. I got to O'hare Airport in plenty of time on Saturday afternoon and saw that there was an earlier flight leaving for Phoenix is 35 minutes. Well, I figured it couldn't hurt to ask at the ticket counter if I could switch flights. Well, the agent asked if I was a frequent flyer and I said yes and gave her my number. She said that it would be $25 to change the reservation. Well, to get home 2 1/2 hours earlier was well worth the $25 so I said go ahead and pulled out my credit card. I asked her if I would make it thru security and to the gate in time and she said yes, that the terminal was not very crowded and it was a close gate. She handed me my new ticket, without taking my credit card, and said I'm not charging you, have a Happy Holiday.
Wow, not only will I be flying US Air again, but I think that my faith in not only the airline industry, but in customer service as a whole is back.
What are you doing to make a great impression on your clients and prospects so that they remember and refer you??????
Comments(4)