Active Rain Members:  I wanted to recommend something that can only enhance your business.  I recently utilized a recommendations option on my Linkedin profile. This option sends an email to Linkedin clients asking them for feedback. The email asks for an opinion of my work with them and allows it's participants to add additional skill sets with other enhanced feedback options. Within my brief letter I also offered reciprocal feedback which is something I should strive to do more of.  I was a little surprised to see how quickly my feedback arrived.  4 of the 8 folks I requested sent feedback within a few hours.  It really felt great to read and already has made a positive impression to prospective clients. I wanted to share this idea and recommend, for many reasons, you ask your clients for feedback. There are several ways to get this type of information but this particular website worked quickly with an extremely nice format. I can now plug this positive feedback into my website, active rain profile, as well as many other online vehicles.   I usually gather feedback annually but will now use Linkedin's version much more frequently.   Most of us tend to ask for the business but often forget to ask for the recommendations.  Below is the email I sent to current/former clients last night as well as the 4 responses.

On Tue May 08 2012, Mary Mitten wrote:

Dear XXXXXXX,

I would greatly appreciate if you would consider giving a brief recommendation of my work with you in the past. It would also be my pleasure to do the same for you!

Kindest Regards,

Mary Mitten

:)

Testimonials this week as posted in Linkedin.   

Mary Mitten & Associates - Keller Williams Premier Partners

________________________________________________________________________________________

“Mary Mitten is a great Realtor who has worked with my family several times with great results. She is very knowledgeable of the area, schools and community, which really helped my family when we decided to put our homes up for sale with her and move. I would highly recommend her to family, friends and coworkers.” May 9, 2012

Top qualities: Expert, On Time, High Integrity

1stAngele Ruiz


hired Mary as a Real Estate Agent in 2008

_________________________________________________________________________________________

 

“Mary is a very energetic and knowledgeable Realtor. I am treated with respect and professionalism each time we do business. She remains a friend on and off the job. That is important to me as some realtors only recognize you if they do business with you.
I would Hire Mary Mitten again and again.
Ricky” May 9, 2012

Top qualities: Personable, High Integrity, Creative

1stRicky Howes - Special Needs Planner at Howes Investments, LLC


hired Mary as a Real Estate Agent in 2010, and hired Mary more than once

__________________________________________________________________________________________

 

“Mary is tenacious with follow up! She truly believes that every NO is one step closer to a YES.” May 9, 2012

Top qualities: Expert, High Integrity, Creative

1stDavid Landry City Manager at DR Horton


hired Mary as a Real Estate Agent in 2007, and hired Mary more than once

__________________________________________________________________________________________

May 9, 2012 

Mary and her team are some of the hardest working folks I know. I had an excellent experience working with the Mary Mitten team in both a residential and commercial capacity. I recommend them for your next listing or acquisition."

Sincerely,

Philip J Nicaud Jr
PJN Properties

__________________________________________________________________________________________

http://www.linkedin.com/profile/view?id=29341441&trk=tab_pro

Hope this helps you! 

Mary Mitten

 Mary Mitten Fahrenbacher 
Tangipahoa-St. Tammany-Livingston-Ascension-Baton Rouge

 
Mary Mitten 985-215-7669



 

A Multi-Million Dollar Producer
Keller Williams Realty Premier Partners
225-664-1911 Office - 225-664-1758 Fax
230 Veteran's Blvd. - Suite A Denham Springs, LA
Licensed in the state of LA, USA
Each office independently owned and operated
 
 
 

                                                                                                                               

 
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6 Comments on When was the last time you asked for some client feedback??? Wish I would have asked sooner.

MAY
09
2012
576,052 Points 15 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

Mary, that is great - I have used it for feedback as well, but should be better at it.    Congrats on getting all the great feedback!!  
8:33pm • #1
375,003 Points 10 Featured Posts Outside Blog Hit Router Called Shot Master

Yep I do that ALL the time. If you strive for great customer service why not ask for THEIR interpretation of it. You might be surprised but either way the info is invaluable as are the references and referrals!

Excellent job
8:37pm • #2
1 Featured Post Localism Sponsor

Thanks Courtney!   I know I can improve on this area especially for some of my great partners and clients!
8:37pm • #3
244,251 Points 22 Featured Posts Outside Blog Called Shot Master
Thank you for sharing your success with LinkedIn. I have never done much with it. I will have to check it out!
8:39pm • #4
1 Featured Post Localism Sponsor

David:  Absolutely.   We must understand what their opinion is and strive to surpass their expectations!
8:39pm • #5
1 Featured Post Localism Sponsor

Karen:  I know I am always looking for a free/cheap solutions with results...   This worked quickly with no cost!   Good luck!
8:43pm • #6


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MARY MITTEN

Mandeville, LA

More about me…

Keller Williams Premier Partners

Address: 230 Veteran's Blvd., Suite A, Denham Springs, LA, 70726

Office Phone: (225) 664-1911

Cell Phone: (985) 215-7669

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This blog focuses on all things Real Estate from the Northshore to Baton Rouge. This includes the parishes of St. Tammany, Tangipahoa, Livingston, Ascension and Baton Rouge.


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