What do Customers really want?

There is a genealogy to real estate.  For example, if you take great care of your first clients, they will grow your family of clientele. 

As the old saying goes...... The major difference that causes me to stand out above my competition is the way I treat the customer. Nice post!

Thanks Will, wise words to build a business on. Unfortunately, over the years I have failed to keep in touch far too often.

Good morning, Will. Everyone should treat their clients the way they would want to be treated and everything gets a lot easier :)

Will, keeping your clients happy is a very good goal. Your six points will keep your clients happy.

Slam dunk list!  Make it easier.  That's my favorite.  I used to think 24-7 was where it's at.  Not any more.  Congrats on the feature.  

There are times when I enjoy spending money and receiving value and times where I spend, but satisfaction is weak

Wow.  Great list put simply and clearly.  If you're communicating with your clients in this manner it's no surprise they're having a great experience.  I believe #6 is important --- more than we realize.  Our customers are looking to us for advice.  Not "perhaps," or "maybe," or "I think."  We have to take a stance and be the expert.  That means we risk being wrong, but it's a risk we have to take.  If our customers want to stay in the no-man's-land of grey area, they can do that just by reading the news.  They need us to break it down to reality, and we need to understand that's a big part of our jobs.

Great post.  Congrats on the feature.

I agree with all.  I woul say, however, that a good surprise would probably be welcomed.

Hi Will. You nailed this one. And basically it is what we all want from all service providers.

Communicate, Communicate, Communicate. Even the bad stuff as difficult as it may be sometimes!

Hi Will, Really great list.  I'm sure that " listening " is included somewhere in your list !

Wow - it seems almost too easy, doesn't it?!?  But you are right - this is what they REALLY want!

Very true Will! Follow-through will prove who you are and clients appreciate that! I do love happy, happy clients too!

Very well said. I agree. Thanks!

Oh, Will!  This makes it all sound pretty simple.  Maybe mine are just a bit needier than yours!

Great post Will. Your customers want to be able to count on you, then want you to be there for them!

Good communication and the ability of the agent to listen and to understand. 

find them the estate at half price and then sell their hut for the same price.

Easy enough.