This story has been around the 'net for several weeks but it really brings to light a few core concepts:
- Top notch customer service will always bring business back to a company
- Word of mouth is extremely powerful
- The internet and social media reign supreme at "spreading the word" (either good or bad)
In this story, a young boy leaves his treasured bedtime stuffed companion at a Ritz Carlton Hotel in Amelia Island, Florida only to find it missing upon arrival back home. Dad convinces his son that the stuffed animal merely stayed a few extra days at the resort, ensuring the boy a peaceful night sleep. Acting quickly, dad calls the hotel and asks the staff to take a photo of "Joshie" lounging by the pool and then return the stuffed animal to the rightful owner. Follow this video for the whole story about how a simple act of customer service elevates these employees and this business to the highest level.
What are we doing everyday as Realtors to offer this kind of world class service to our customers? Let's hear your stories.
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