Do your customers and clients think it's sound business to do business with you?
How do you establish a relationship of trust where people know it's good business to do business with you. It's easy if you will follow these two simple but important rules.
Rule #1. Under-promise and over deliver. Don't build your people up with unrealistic expectations just to let them down later when those expectations aren't met. Instead create moderate expectations and then perform above those expectations.
Rule #2. Always do what you say you are going to do when you say you are going to do it. If you tell your customers you are going to call at a certain time, call at that time. If you tell your customers you are doing to perform some function on a certain day, make sure you do it.
Excuses will not make up for violating rules 1 and 2. You either do or you don't, it's that simple.
Thought for today: Your actions are speaking so loud people can't hear your words!
Have a productive day.
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