Jenny Stoner

Senior Mortgage Planner
Fairway Independent Mortgage, Charlotte

“This job fits my personality”

Imagine going to work everyday knowing that you will help Charlotte area residents finance the home of their dreams. Add to that you will work alongside your best friend. Plus, you will have time to spend with your family. If that all sounds too good to be true, meet Jenny Stoner, Loan Officer at Fairway Mortgage!

As a loan officer, Jenny works with residents, helping them incorporate a mortgage into their financial plan. “Working at Fairway gives me a great outlet for socialization and I’m a social butterfly!” Jenny says, in a warm tone. “This job fits my personality.”

Working with her partner—and best friend—Kim Venable, Jenny does much of the networking to find residents looking for a mortgage or to refinance their current home loan. “I love to get on Facebook, Twitter, LinkedIn, I love all of that,” she says, “and I love connecting with people from my church and fellow parents from school.” She also spends time collaborating with local realtors and financial planners, and has successfully generated a considerable sphere of influence.

After Jenny introduces clients to Fairway, Kim will guide them, step-by-step throughout the process. “We’ve been working together since the 90’s,” said Jenny, “and our strengths work well together.” She added that one reason they make such a great team is that they both have young children, and like working the same type of schedule.

Jenny Stoner with partner, and best friend, Kim Venable.

Having previously worked in a large bank, Jenny explained that big institutions cause three common challenges for clients trying to obtain a loan. “The frustration I hear from clients when they’ve dealt with other places is, ‘nobody will call me back,’ ‘it took somebody forever to get an answer for me,’ or ‘they told me at the last minute that I need more documentation.’”

Together, Kim and Jenny have structured their business process to allow for a quicker and smoother loan transaction. They ask clients to gather bank statement, W2’s, and other information before giving the loan over to processing. When all this information is gathered upfront, clients don’t have to worry about obtaining it under a processing deadline.

“It’s the other little things that don’t get answered, that’s what’s frustrating for clients. For example, they may ask ‘what if we put a 10% down payment over 5%, how would that affect our payment,’ or ‘what if we did no mortgage insurance over mortgage insurance?’ It’s frustrating to have to wait three or four days to get an answer.”

Jenny with her husband of 10 year, Mark, and their 6 year old son, Nathan.

At Fairway, questions and inquiries are answered right away. “We prep clients from the very beginning, and explain how the industry works, why processes are in place, and that this process is going to be a little bit of work.” But, by communicating with clients quickly and honestly, Jenny explained that the process goes much smoother and clients have a much better experience.  To Read more http://fairwaync.com/2013/02/08/jenny-stoner-2/