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Your Family on the Wall – OK with Buyers or Not?

By
Real Estate Agent with eXp Realty of California, Inc. CA DRE #01490977

Your Family on the Wall – OK with Buyers or Not?

 

It been commonly accepted that decluttering and depersonalizing a home for selling is a good, if not essential, thing to do. We don’t want to distract potential buyers and want them to be able to envision living in the sellers’ house.

 

Guess whoIt’s part of the advice most of us, no doubt, give our sellers, and is certainly a component in the staging professional’s repertoire.

 

But two recent discussions with buyers while out touring makes me wonder how important it is. Or at least if, for some buyers, seeing the sellers’ personal photos, whether family oriented or not, really is a detractor but might be more of a positive thing?

 

I’ve had 2 recent buyers ask me if agents were still telling sellers to get the personal photos off the walls, and wherever else they reside, and that this was important.

 

The reason for the question, in both cases, was that these buyers all liked seeing personal photos because it helped them to feel more personality in the home, and an attachment to the people who lived their lives there. Indeed, in both cases they all gravitated toward the photos upon entering and spent time looking at them and commenting amongst themselves.

 

Pop Pop and granddaughter Giada At about 2 weeks oldFor them it was appealing, and not a distraction.

 

Later they all said that they really liked seeing who lived there, how they lived, and gaining a sense of the personal lives of the residents, rather than being distracted by these photos.

 

So I wonder.

 

Does the family remain on the wall or get relegated to a box in the closet?

 

Do the personal and family photos create a problem? Or does that really depend on the buyers, which in some cases might help create a feeling of welcome?

 

I'm going to start asking buyers what they think.

 

Your thoughts?

Posted by

Jeff Dowler, CRS
Certified Residential Specialist / Realtor®


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Comments(124)

Kimo Jarrett
Cyber Properties - Huntington Beach, CA
Pro Lifestyle Solutions

Kim, #96, says it best and if the seller is optimistic about closing on their property, all the personal stuff will be removed, decluttered and staged to sell. I can predict how soon a property will sell if the seller implemented all of my recommendations, can't you?

Apr 24, 2013 07:24 AM
Bob Marshall
Home Smart Ion Real Estate - Lynnwood, WA

I agree that we should "declutter" the walls and tables from pictures and such.  But we should state that a few pictures should be OK since it will give the buyer an idea about what the house will look like with pictures.  To just have ablank wall does not lend itself to enticing the buyer into buying the property.  This is why we do staging, to make it look nice and enticing to buyers.

Apr 24, 2013 08:16 AM
Carol Skon
HomeSmart Island Homes - Princeville, HI
RB, Kauai, Hawaii Real Estate

My opinion is that some personal photos are fine. But get rid of the clutter. I recently took photos for a $1.6 listing and ran out of places to put the clutter for the shoot.

Apr 24, 2013 09:44 AM
Dana Hollish Hill
Hollish Hill Group, JPAR Stellar Living - Bethesda, MD
REALTOR * Broker * Coach
I've had many buyers search for pictures because they want to SEE the sellers. Now that was really a distraction. I've also noticed buyers acknowledge a family portrait and then move on through the house more focused. I'm for limited photos.
Apr 24, 2013 02:54 PM
Steve Thibault (T-Bow)
Century 21 Flagstaff Realty - Flagstaff, AZ
Flagstaff Real Estate
Yes Jeff, But did they buy the house? That would tell me it doesn't make a difference.
Apr 24, 2013 05:54 PM
Anonymous
Harvey Heit

The "never say never, ever" law of the universe in action again.  

Thanks Jeff for going against the grain here.  I've been selling real estate going

on 20 years now and sometimes it is refreshing for both the buyer and the broker

to see a few family photos. 

 

 

Apr 24, 2013 09:39 PM
#110
Bill Morrow
Keller Williams of Central PA - Mechanicsburg, PA
Bill Morrow, Associate Broker

Everything in moderation.  If there is a literal wall of fame for junior and his acheivements and another for missy and hers that's too much.  If you have a few tasteful family photos placed throughout, that will help to personalize the home. 

Apr 24, 2013 11:31 PM
Carolyn Shipp
Source 1 Real Estate - Mineral Wells, TX
Mineral Wells Texas Real Estate

In our area, I haven't seen it as a detractor.  We are a small community, so a lot of the people who are seeing the homes have actually been in them before.  Buyers will look at them, but I haven't noticed that they spend much more than a glance of time looking at them and then move on.

Apr 25, 2013 03:06 AM
Anonymous
Gloria Gelet

It all depends on the home decor and amount of PHOTOS.  I had one listing where the entire wall going up staircase was PHOTOS... those had to come down and wall repaired and painted.  HOWEVER a few family photos make a house a HOME.  Also how many times have I gone into a Model Home new construction with clients and home is full of pretty frames with photos of families they purhased at the Home Expo Mart... so if its good enough for Model Homes they must know something I dont.  So I follow suit.  In moderation!

Apr 25, 2013 04:10 AM
#113
Michael Blue
Home Smart Realty West - Encinitas, CA
REALTOR - 760-889-8877, Encinitas/Carlsbad
As long as the number of photos is resonable and tastefully done it can certainly be a plus.
Apr 25, 2013 07:20 AM
Kathy Booth, Setting the Stage
Setting the Stage - Newmarket, ON
Home Staging and ReDesign Professional

I agree with Maureen (#103) that family photos can be distracting.  We have had buyers focus on family photos then walk out of a room during their tour without even noticing the picture window and fabulous view, etc....    

Apr 25, 2013 07:31 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Richard - it's obviously a complex issue with differing opinions. I think moderation is the key to photos, and art, and it depends on what it is. I think if it raises a question it needs to come down.

Michael - agreed

Ginger - yes I think they can distract, but it depends on the photos. And one might argue if the buyers are THAT distracted, how interested are they really in the home?

Susan - I do as well but I don't get too wigged out if they still want to have some family around as long as it is minimal

Helen and Larry - and I have seen some where you can't help but be distracted by the sheer number of personal photos.

Peggy - I generally don't make a big deal about it but I do talk with them and share my thoughts on why it may be important so they can make a reasonable decision. Sounds better than saying you HAVE to take all these down

Fred - like many seem to think, moderation is really the key, although even that is a judgment call

AJ - ha ha. I'm not touching that one.

Nina - this is clearly a hot topic with lots of opinions. Most seem to feel a few (moderation) is probably OK.

Eric - and I think that's what these two sets of buyers were telling me. It was an interesting discussion

Ridhi - and that becomes a personal opinion, doesn't it? I suppose one Bad photo could be more of a problem than a number of NICE ones. I've seen a few that I think were a bit inappropriate for showings.

Jeff

Apr 25, 2013 11:05 AM
Nick T Pappas
Assoc. Broker ABR, CRS, SFR, e-Pro, @Homes Realty Group, Broker/Providence Property Mgmnt, LLC Huntsville AL - Huntsville, AL
Madison & Huntsville Alabama Real Estate Resource

Jeff, you know I think it really depends on the buyer walking through the house, but overall lots of photos in in my experience is a distraction.  I can remember so many times being in a house with clients and asking their opinion after we left and they really didn't remember much of the house, but they could sure talk about the baby, pet, vacation photos or gaudy furniture and art work.

Apr 25, 2013 01:42 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Andrew - another vote for moderation

Kathy - so true

Eve - one can learn alot from photo. We were touring a home in Minnesota years ago that we were strongly considering. There were photos, adn other memorabilia, that clearly indicated the family had lost a daughter to a drunk drive. It was rather disturbing, and overpowering.

Jane - I think it really depends on the buyers, and the photos. I can see some being totally distracted, and perhaps turned off, while others might find the photos appealing.

Joetta - that an intriquing thought. I have had clients who did seem to have a hard time letting go, and lots of family stuff remained in the home...they could not make the shift to selling their house, at least not easily.

Tammie - it's interesting how some features are remembers, like photos, while others are not.

Jeff

Apr 25, 2013 02:48 PM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

I think it's a good idea to leave a few especially favorites but the entire homage to the family 10x10 on a wall is a bit much.  You know what makes me say NO to this - when I have to stop a buyer from looking at the photos instead of the house.  Not to mention the famous phrase 'who lives here?'

Apr 26, 2013 02:05 AM
Kathy Scipione
Long and Foster Re Inc - Malvern, PA
Kathy Scipione, CRS, GRI, AHLS, ABR,

I usually suggest to my clients that they leave one or two personal photos in their home.  I find that a few photos are ok.  The sellers usually ask why and I explain that it is the job of the seller to assist the buyer in thinking of the home as "their home".  The only way to do this, as recommended by stagers, is to declutter and depersonalize.  Most times sellers are willing to do this as long as they understand the psychology of it.

Good blog.  Thanks.

Kathy Scipione, Long and Foster Real Estate

Apr 26, 2013 07:53 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Karen - another vote for moderation, and "it depends." I agree that presentation can be a big factor, too

Gary - too much of anything is likely a problem too

Christine - LOL. Guess you have some work to do if you decide to sell.

Craig - well, maybe. I have never had anyone complain but they certainly have spent time focussing on photos in some homes.

Jim - thanks, what a nice compliment. And yes, that is my first, at about 2 weeks old. My first time holding her after a very long business trip and flight across the country. We sat like that for an hour. A moment I will never forget.

Kymberlee - It's a;ways interesting what buyers remember about certain houses...whether good or bad. Remembering the photos and not the house is not a good thing.

Tonia - agreed

Robin - and some really go overboard. I get that, but they also need to look at their HOUSE as a product being sold, even with a few personal touches.

Bobbi - there are certainly a range of opinions here. I still would like to know more from buyers.

Nancy - true of other things too - art work, knick knacks, clutter in general, plants, etc.

Mary - excellent point. I think the religious and similar photos and some art work can be a real problem. You just never know. And then you get the question...do you know anything about the people who live here?

Jeff

Apr 26, 2013 11:19 AM
John DL Arendsen
CREST "BACKYARD' HOMES, ON THE LEVEL General & Manufactured Home Contractor, TAG Real Estate Sales & Investments - Leucadia, CA
Crest Backyard Homes "ADU" dealer & RE Developer

Don't mind some high quality family photos but I can do without the magnitized fuster cluck of soccor and little league photos on the refer.

Apr 28, 2013 02:18 AM
Brad Baylor
ERA Coup Agency - Milton, PA

Jeff - My advice to sellers is to de-clutter, but leaving a "few" framed family photos isn't going to be a problem.  I had a listing appointment on Tuesday and advised the client that she may want to take a few pieces of "country" furnishings out of the dining room and place them into storage.  The main reason for that was their presence made the room seem much smaller than it actually is.

May 01, 2013 11:43 PM
Robert L. Brown
www.mrbrownsellsgr.com - Grand Rapids, MI
Grand Rapids Real Estate Bellabay Realty, West Mic
Keep the pictures up. They do give the house a homey feel. I would advise to keep them right where they are.
May 03, 2013 08:33 AM