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In despair, I almost let the phone roll to voicemail

By
Real Estate Broker/Owner with Riverbend Realty, Cape Girardeau, MO 2004008944
In despair, I almost let the phone roll to voicemail
 
Owners of three of my listings phoned me one day after I had a heart attack in late June. The first two asked how I was doing and then quickly segued into how my health might affect the marketing of their houses. I assured them both that I had only been in the hospital overnight and had returned to work the day after I was dismissed. Even if that had not been the case, I explained, I am not the only agent in my family-owned agency. Both my husband and daughter are fully capable of handling the business in my absence as they did last October following my quadruple bypass surgery.
 
In spite of my recent incident, the newspaper ad ran as scheduled, the open houses took place as scheduled, the phone was answered, showings were coordinated, details were handled. Contracts on their way to closing continued through the process. Both callers were somewhat reassured, though I could sense the lingering doubts they both harbored.
 
When caller ID popped up a third owner's name that day, all I could think was, "Oh, no! Not again." I almost let it roll to voicemail.
 
Maybe I'd made a mistake in being so public about my open heart surgery. Maybe trying to warn others about uncommon symptoms and 10 years' worth of missed diagnoses was goingBurdens to kill my business. Maybe I should limit my women's heart health crusade to merely visiting patients in the hospital. Maybe I should not speak out about what I've learned. Maybe being so open about my experience was a mistake. Maybe I should have covered up everything.
 
It's been a really tough few weeks. Not only did the heart attack deal me an emotional blow, but my Mom has been steadily spiraling down. Our family has been forced to deal with decisions about "palliative" care--that's the new buzzword for Hospice. Just a week after my own hospitalization, I was sitting up all night in ER with Mom and, yet again, facing mortality.
 
As I answered the third phone call, my mind was awhirl and my spirit was sinking. I have tears in my eyes as I remember it. "Liz, honey, you've been in our thoughts and prayers," the client said.
 
"Oh, thank you. I appreciate that," I said, dread engulfing me as I waited for the proverbial shoe to drop.
 
"We don't want to add to your stress," Marilyn continued, and my mind spun into high gear...you're going to withdraw your listing to lessen my stress... I didn't think I had a third round left in me.
 
"Don't give our house another thought. No open houses, no extra work. God's in control, and it will sell no matter what you do or don't do, if it is His will. So don't worry about us. Take care of yourself," Marilyn said, reassuringly. I took a deep, cleansing breath.
 
Guess which one of the three houses is now under contract? Marilyn's and Wendy's, of course. God used them to remind me of what I already knew. God is in control.
 
This week when I took the Inspection Notice to them, Marilyn had typed a full page letter of affirmation for me, using her own thoughts and citing Scripture. She reminded me that I am "fearfully and wonderfully made" (Psalm 139:13-18). And she also reiterated the lesson about ultimate control, "My sheep hear my voice, and I know them...And I give them eternal life...neither shall anyone snatch them out of My hand..." (John 10:27-29)
 
On the back of the page, she had added thanks in her own handwriting. "You are a special person and God has given me a love for you and your daughter. I really appreciate your hard and honorable labors in making this transition of homes for us...you have made the load lighter."

Maybe I needed the first two phone calls to prepare me properly for the third one. When things seem bad, just wait. God is getting ready to take control. My recent heart attack, due to the failure of one of my grafts, was mild; and it did minimal damage. We already know that my heart has the ability to create collateral circulation. I believe that is happening right now.
 
UPDATE: Marilyn and Wendy's house did close successfully, and she and her friend have purchased another home which has worked out perfectly for them. Neither of the other houses sold.
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Lora "Leah" Stern 914-772-4528
Coldwell Banker, 170 N Main Street, New City NY 10956 - New City, NY
Real Estate Salesperson

Hope your heart is on the mend and its clients like Marilyn that keep it going.  All too often we forget just who is the one in control.  Hope things continue going well for you and your family.  Thanks for sharing.

Aug 05, 2013 09:57 AM
Jay & Michelle Lieberman
Keller Williams World Class - Agoura Hills, CA
Creating Calm in the Buying and Selling Chaos

I really don't know if it was God or merely all the right attitudes of the people involved moving the transaction in the intended direction.  More of a magnetic personality situation.

Aug 05, 2013 10:21 AM
Laura Filip
Laura Filip Broker , Opening doors for All Seasons of Life - Whitesboro, TX
What can we do for you today?

Liz you are a special person God made you with perfection in His own image. What wonderful post and yes He is in control all the time even when we feel out of control.

For everything , absolutley everything above and below, visible and invisible ,  everything got started in HIm and finds its purpose in Him. Colossians 1:16

Aug 05, 2013 10:56 AM
Mitch Muller - Charlotte NC Real Estate
ProStead Realty Charlotte, NC CRS SRES mitch@prostead.com - Charlotte, NC
Certified Residential Specialist

What a really great story Liz! Our prayers go out for you and a speedy recovery!

Aug 05, 2013 11:27 AM
Doug Cook
Coldwell Banker Brown Realtors - O'Fallon, IL
Better Service, Better RESULTS!

Thank you for this post, Liz.  There are many lessons in this story.  Whether it's your testament of faith, the selfish behavior of the 1st and 2nd caller, or the lifting spirit of the 3rd caller, I'm sure most of us can put ourselves in any of these roles at different times in our past.

This reminds us to trust God and to be supportive rather than worrying about our own interest.  God is in control and your story is a perfect example.

God Bless you and your family and all the best in your recovery.

 

 

 

Aug 05, 2013 11:32 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Your story makes up for a number of stories that have been the opposite.  It truly is a faith restorer when the homes of good people manage to sell.  I've been in a similar situation health wise to what you mention.  It was back in the early part of the 1990s.  There can be feelings of fear and vulnerability when we are enduring a health crisis.  I was fortunate to have had an over abundance of good clients, and especially wonderful agent friends, who helped make that time so much easier than it might have been!

Aug 05, 2013 12:07 PM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

Liz -- this is such an inspirational post.  I am so happy that you have shared your journey and life's lessons with the Atvie Rain Family!  Thank you.

Aug 05, 2013 12:50 PM
Jill Sackler
Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY
LI South Shore Real Estate - Broker Associate

You'll be friends long after this transaction is completed.

Aug 05, 2013 01:03 PM
Anonymous
Sherry Swift

Thanks for sharing Liz. Wishing you a speedy recovery.

Blessings.

Aug 05, 2013 01:40 PM
#64
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Pick and choose your clients carefully...they frequently become friends.

 Wishing you a speedy and complete recovery. 

Please allow those around you to help.

Aug 05, 2013 02:18 PM
Kimo Jarrett
Cyber Properties - Huntington Beach, CA
Pro Lifestyle Solutions

A truly inspirational message but for those that have Faith and sometimes we are reminded about our Faith from Angels who bring us messages of Hope, Faith and Expectations. God Bless all those who have Faith and those Angels who deliver the messages of Faith. God Bless you and all those who are in need as we pray for their continued Blessings.

Aug 05, 2013 02:33 PM
Rain Silverhawk
Sandpoint Realty rain@lakeandhomes.com - Sandpoint, ID
208-610-0011 Sandpoint Idaho Real Estate Realtor

Oh my, thank you for sharing your story.  First the ex-nurse in me wants to tell you that you had no business dealing with work so soon after a heart attack.    You have a truly wonderful client in Marilyn and I am so happy to hear that she is getting the rewards that she has coming to her for simply being a wonderful person.  She not only put her own needs aside, she placed her faith in the right place and knew just how to be your friend.  The world could use a few more just like her.  My best wishes and blessing go out to you.  

 

To all the sellers out there reading this post.  In many cases your agent wants to sell your house even more than you do.  They work endlessly through the ups and down to make it happen and it takes extreme dedication, forethought and perseverance to take each listing through a sale.  Every real estate agent that you ever run across will have people that we can rely on to carry on when we cannot.  This might be their broker, or associate broker, assistant or another agent in the office.  When your agent goes on vacation, has a migraine, has a health issue or a family crisis you will still be taken care of.  

Now Liz go take care of yourself and have a speedy and full recovery and may you be blessed with more clients like Marilyn!

Aug 05, 2013 03:20 PM
Wayne Johnson
Coldwell Banker D'Ann Harper REALTORS® - San Antonio, TX
San Antonio REALTOR, San Antonio Homes For Sale

Liz-It's great to have a team to help you in the clutch and it sounds like you have someone watching over you too. That doesn't hurt.

Aug 05, 2013 03:35 PM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Liz - I think you're right that you needed the first two to appreciate the third call.

Aug 05, 2013 04:41 PM
Kelly Barbus
Keller Williams Buffalo Northtowns - Buffalo, NY
Keller Williams Buffalo Northtowns
This is a great story. I wish you and your family all the best!
Aug 05, 2013 09:52 PM
Anne Lok
Berkshire Hathaway HomeServices Toronto Realty - Toronto, ON
Toronto Modern Real Estate

I wish you a speedy recovery Liz. It's often during life events that you know who are the clients who care, and often those are the ones who we continue to build life long friendships with.

Aug 06, 2013 01:31 AM
Team Honeycutt
Allen Tate - Concord, NC

Thank goodness for the Marilyn's in our lives. I can't imagine that people could be as selfish and noncaring as your other two sellers. I am so happy that Marilyn's home is under contract.  Hope you are doing well now.

Betty

Aug 06, 2013 01:41 AM
John DL Arendsen
CREST "BACKYARD' HOMES, ON THE LEVEL General & Manufactured Home Contractor, TAG Real Estate Sales & Investments - Leucadia, CA
Crest Backyard Homes "ADU" dealer & RE Developer

All the best to you. Hope you are feeilng much better now.

Aug 06, 2013 02:14 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Liz, First and foremost, I am glad you are okay. God is in control.  I asked myself the same questions about going public with the fact that I had cancer. At the end of the day my resolve was that God is in control and I was suppose to use my voice and talk about cancer. If anyone has an issue with than they are not the clients for me.  My you continue to live loved and supported. Be well. Be happy. 

Aug 06, 2013 04:45 AM
Dawn Marthini
The Real Estate Firm - Gilbert, AZ
Selling Arizona Since 2001

Your post truly brought me to tears Liz.  What a blessing our clients can be sometimes!  I remember taking calls and actually closing 1 deal from the hospital when my son was born 3 weeks early.  It's scary sometimes the loyaly we have to our clients regardless of our own precarious situation.  God bless you and I truly pray you are back up and going today!  I hope your clients know just how lucky they are to have such an amazing person in their corner!

Aug 11, 2013 09:10 PM