Servicer Contact Numbers for Homeowners
Provided by HOPE NOW
Below are the customer contact telephone numbers of HOPE NOW servicer members. If you are a homeowner having trouble with your mortgage, please call your servicer's hotline for assistance
(please have your account number ready when calling).
If you would like to talk to a HUD-approved homeownership counselor, please call the
Homeowner's HOPE Hotline, 888-995-HOPE, operated by the Homeownership Preservation Foundation.
Free counseling is available 24 hours a day, 7 days a week.
You can also visit www.995hope.com for more assistance.
Downloadable Flyer
Servicer | Hotline | Servicer | Hotline |
Aurora Loan Services | 800-550-0509 | IndyMac Bank | 800-880-6848 |
Avelo Mortgage, LLC. | 866-992-8356 | JPMorgan Chase Prime Loans | 800-446-8939 |
Bank of America | 800-846-2222 | JPMorgan Chase Non-Prime | 877-838-1882 |
Carrington Mortgage Services | 800-790-9502 | JPMorgan Chase Home Equity | 866-582-5208 |
CitiFinancial/Citi Trust Bank | 800-422-1498 | JPMorgan Chase Default HPO Help Line | 866-345-4676 |
CitiMortgage Conv/FNMA | 800-695-0384 | Litton Loan Servicing | 800-999-8501 |
CitiMortgage/Gov't & Freddie Mac | 866-272-4749 | National City Mortgage Corporation | 800-523-8654 |
CitiResidential Customer Care | 800-430-5262 | Nationstar Mortgage, LLC. | 888-480-2432 |
Countrywide Home Loans | 800-669-6650 | Ocwen Loan Servicing, LLC. | 877-596-8580 |
EMC Mortgage, Inc. | 877-362-6631 | Option One Mortgage Corporation | 888-275-2648 |
First Horizon Home Loans | 800-364-7662 | Saxon Mortgage Services | 888-325-3502 |
GMAC/Homecomings/ResCap | 800-799-9250 | Select Portfolio Servicing | 888-818-6032 |
Home Loan Services, Inc. | 800-500-5022 | SunTrust Mortgage, Inc. | 800-443-1032 |
HomEq Servicing | 888-270-6663 | Washington Mutual, Inc. | 866-926-8937 |
HSBC Consumer Lending | 800-333-5848 | Wells Fargo Home Mortgage | 877-216-8448 |
HSBC Mortgage Services | 800-365-6730 | Wells Fargo Financial | 800-275-9254 |
HSBC Mortgage Corporation | 888-648-3124 | Wilshire Credit Corporation | 888-917-1050 |
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