You Were Not Courteous To An Agent And You Lost A Customer

Patricia,

You are absolutely right.  In fact, if he had even talked about agency, then it would have changed the situation, but he did not.

Joan,

I sometimes have the same problem, but I, at least, try.

Tom,

Typically, it would be right for the listing agent to call the other agent, but when so many facts add up like they did, then there is a point where you just say that the actions and lack of actions of the other agent show that not only does he have no right to, nor deserve, any part of the deal, but he should not even be in the business.  When the listing agent's responsibility is to the seller, it would be irresponsible to bring an incompetent agent into the mix just because he made an appointment to show a house, which, in the end, he never showed.

Marc,

If this agent had made a stink by making a simple phone call, then he would have had a deal.  I would not have had a problem with him showing his frustration, because I would know that there was something that needed to be adressed and I would have addressed it immediately.

Tammie,

Good for you.

John,

I like your statement.  It says a lot.

Evelyn,

7 years?  You might want to start thinking about changing the batteries.  Obviously they last for quite a while, but they are batteries.

Praful,

Perhaps, it could be argued that the agent had no responsibility to do anything once he could not get into the house via the showing instructions, however from the buyer's perspective, I would think that more would have been expected.  The buyer was there to see the house, not to figure out how to get into the house.  Most buyers with whom I have worked would have expected more effort to get into the house and they would have expected it from the agent, because at that point in the home buying process, that is one of the main reasons for having the agent.

Bill,

This was a Sentrilock lock box.  I need to learn how to check the battery, if it is possible on these boxes.

Pamela,

Yes, there are numerous ways to contact the agent and yes sometimes you still do not get them.  It can be frustrating. 

This box was not a Supra, it was a Sentrilock.

Ralph,

Yes, that is all it takes is a little bit of communication.

Kat,

I agree with most of what you said, especially the last sentence.  Keep in mind, that I used the word courteous and that I did not say that there was any obligation.  However, even if it were later in the day, a courtesy call would have been appreciated.

Nina,

When the potential solutions were so obvious and so easy, it bewilders me that nothing was done.

Edward,

Yes, it is that simple.

Amanda and Jared,

Yes, indeed, communication is key.

Richie,

It is so easy to look at our phone and say that we do not recognize the number so we do not answer it.  Of course, if we always did this then we would never expend our network nor resolve problems like the one stated in this post.

Lorrie,

I do the same.  I have been to too many "vacant" houses which were just not vacant.

Susan,

The frustration is absolutely understood.  And, yes we can always learn from these situations to improve things in the future.

Jimmy,

And, that is part of why you are a good agent.