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Should a Listing Agent Call the Borrower's Loan Officer?

By
Real Estate Agent with RE/Max Associates DE#RA-0003085 PA#RS347136

Mr. and Mrs. Smith put their house on the market for sale with me as their Listing Agent. We looked at the comparable sales, determined a fair market value, and within a few weeks of listing the property, received an offer on the house. The other REALTOR® presented the offer, accompanied by a pre-approval. So what’s my next step as the Listing Agent?

Yes. I notified the Sellers that we had received an offer. I also read it. I also called the loan officer.

Why do I call the loan officer? In the ever-changing world of real estate, I’ve noticed that in recent years, we might have multiple underwriters who revimoneyew the loan along the way. I’ve also witnessed a tightening of margins and allowances. The pre-approval that gave all concerned the comfort that the Buyer’s debt-to-income ratios were within a good range might not hold up to the benchmarks of an underwriter down the line IF the numbers are too close to the edge. When I ask the loan officer if the Buyer is approved for exactly the amount of the pre-approval OR if they could get approved for a higher amount, that’s what I’m after. I want the reassurance that they’re not buying at the exact precipice of their buying potential. I don’t want anyone harmed in the transaction... Not the Buyer, not the Seller. We’re going to be married to one another for at least a month, maybe more, and I want the transaction to be harmonious.

If I have never worked with you as a loan officer before, I also want the reassurance that you’re approachable, professional, and will get the job done. We all have horror stories of lenders and REALTORS® (and other people in the transaction) for whom we can’t say that.

When I represent Buyers and get a pre-approval, I do discuss the trend for some to get an approval that exactly matches the amount of the offer. Predictably, I’m not a fan of that. I’d much rather have an approval for, say, $500,000, even though we’re only offering $395,000. Yes, my client CAN pay much more. They’re just not going to. My Buyer thinks the house is worth x. Only x. They’re approved for more. GREAT! That should tell the Seller that we’re really the best qualified. If the amount of the pre-approval undermines the Buyer’s strength in getting a good price, then the REALTOR isn’t negotiating. That’s what REALTORS are good at, at least good REALTORS® are. Negotiating.

And I have respect for the loan officer. I don’t want to have to call him or her every time we go to make a new offer and get a different pre-approval letter. One will suffice. After all, we’ve secured a strong lender and a professional loan officer. That alone is a beautiful thing. Combine that with the negotiation strength of the REALTOR® and it’s a win-win for the Buyer.

So when I call you, the loan officer, and ask you about the Buyer’s ability to purchase, I’m actually doing us all a favor. I’m working as a team player. I’m helping the Buyer buy and the Seller sell.

Oh... And if I do my job well? We all get paid.

 

 

 

Raymond Denton
Homesmart / Evergreen Realty - Irvine, CA
Irvine Realtor®

The GLB Act of 1999 inhibits the Lender from answering most of your questions.  You really shouldn't be asking them.  They're NPI - "non public information".  If I answered those questions - I'd lose my ability to originate mortgages.  I can't believe you're inquirying about the ratios!

I've never had a Listing Agent call me direct, unless we've been properly introduced.  Most the time, the Selling Agent will ask me to call the Listing Agent, to introduce myself, ASAP.  If you call me direct, and ask me those types of questions without a proper introduction, I'm going to rat you off to the Sellers Agent - "shame on you".

Jan 09, 2014 06:49 AM
Richard Iarossi
Coldwell Banker Residential Brokerage - Crofton, MD
Crofton MD Real Estate, Annapolis MD Real Estate

I always call the loan officer before I recommend a strategy for any of my listings. I've never been challenged, so I'll just keep doing it.

Jan 09, 2014 07:15 AM
Lisa Perry - NMLS # 276329
FHA, VA, Jumbo, Downpayment Assistance, Conv. - Fairfax, VA
Northern VA - VHDA, 100% Loans - Jumbo Loans

I receive calls from listing agents all the time. we all have horror stories of the deal gone wrong. I just try and put everyone to ease. I never over promise. 

Jan 09, 2014 08:52 AM
Dave Halpern
Dave Halpern Real Estate Agent, Inc., Louisville, KY (502) 664-7827 - Louisville, KY
Louisville Short Sale Expert

If the buyer's loan approval is faltering, you bet I'll be on the phone with the buyer's loan officer. I will even show up in their office and not leave until the loan officer looks me in the eye and tells me the truth. If he or she is not in the office or is hiding, I will not leave until a manager talks to me in person. This is not a game. My seller needs to close and move on. If you are incompetent or lazy, get out of the way.

Jan 09, 2014 10:03 AM
Monica Hill
RE/Max Associates - Wilmington, DE
the REALTOR to help you discover Delaware

Christine... very true! The loan officer can only tell me what they've been given permission to disclose. 

Gene... I appreciate the loan officer who politely tells me that information. Even in telling me that they can't give me certain answers, it still establishes a level of communication between us. I get the sense of how closely involved in the transaction the loan officer actually is. I've dealt with several loan offficers recently who are really nothing more than sales initiators, which is frustrating. No continuity throughout the process with one person from whom I can get answers.

Raymond, I do ask the Buyer's agent first if the number provided is a good one to contact the loan officer. When I represent a Buyer, I ask them to inform the loan officer as to what they will allow to be disclosed. And yes, I know there are things they cannot disclose. I'm not asking anyone to break the law.

Richard, agreed.

Lisa, it sounds as though you'd be able to put the agent at ease and yet not disclose what you're not allowed to. Thanks.

Dave, I do follow up with the loan officer throughout the process if deadlines haven't been met. I always call the Buyer's agent first though and ask them to get the obligations fulfilled.

Jan 09, 2014 11:08 AM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

The buyer has the ability to give permission to the loan officer to give specified information regarding their ability to obtain financing.  I counsel buyer to make sure they check a box granting this permission and, if necessary, specifying what information may be shared with the listing agent.

Jan 09, 2014 11:33 AM
Monica Hill
RE/Max Associates - Wilmington, DE
the REALTOR to help you discover Delaware

Thanks, Joan. Good insight for how you handle it!

Jan 09, 2014 12:18 PM
Claude Labbe
RLAH / @properties - Washington, DC
Realty for Your Busy Life

Calling the loan officer is one more step, one more piece of info to give the seller as much information as we can get; which then allows decisions to be made.  While I won't ask the agent to disclose info on the buyer which shouldn't be disclosed, it also gives me a sense of the loan officer.  If the loan officer doesn't return the call until the next day, perhaps they aren't so keen on the buyer...on their ability to get things to proceed.

Let's agree, that often then opens the door to the loan officer to now try to establish a relationship with another agent, so they are usually more than happy.

Jan 09, 2014 01:09 PM
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Monica, the simplest reason to call buyer's lender is - to protect the seller's best interest.

Jan 09, 2014 01:40 PM
Monica Hill
RE/Max Associates - Wilmington, DE
the REALTOR to help you discover Delaware

Claude, it really does that. You're right. Gives a sense of the loan officer. 

Praful, good summation! It does protect. 

 

Jan 09, 2014 09:34 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Yes to whatever it takes to make sure everything is on track...We have too

Jan 09, 2014 10:06 PM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

When I am the listing agent, I think it super-important to call the lender to assess things. Keep up the good work!

Jan 10, 2014 12:09 AM
Mary Ann Smith,
Keyes 786-278-6598 www.MarySmith.Keyes.com - Kendall, FL

Great post and yes I do think it is very important to call the lender and make certain all is in order.  Good work keep it up.  Have a great day

Jan 10, 2014 12:33 AM
Sheila Morales
Kauai Property Shop - Kapaa, HI
Your Kauai Hawaii Agent

While i understand the reasoning, i don't agree with the timing.  I never talk to a buyers lender before we are in a contract, unless specifically authorized to do so.  And I'm actually surprised lenders would disclose that kind of info prior to being in a contract as it would give the seller an unfair advantage during negotiations.

 

Jan 10, 2014 02:06 AM
Monica Hill
RE/Max Associates - Wilmington, DE
the REALTOR to help you discover Delaware

Richie, Jason, and Mary Ann... thanks. 

Sheila... Unless I get the sense that the lender can actually perform, we're not going to have a strong likelihood of getting under contract. Coming out of all the mortgage garbage by so many non-professional mortgage companies and pre-approvals that weren't worth the paper they were written on, if I don't know the loan officer or the company, I'm absolutely going to contact the loan officer. I do not push for information that they're not allowed to give but I do ask. Lenders will let me know when I've asked a question that's off limits. 

Jan 10, 2014 05:14 AM
Kim Boekholder Utah Real Estate/ PECO
Results Real Estate 801.580.5624 - Draper, UT
Broker Results Real Estate/Leasing Specialist PECO

I had a very large deal (potentially) we had an offer to the seller and the listing agent contacted our lender.  The questions she asked were misleading and unfortunately she was uneducated on the loan process for Jumbo loans.  In the end she misinformed her sellers and the deal never came together.  Its been months and I'm still bothered about this. She even wanted to contact their employers. I hope to never come across her again but if I do I will be prepared and have my buyers prepared too.  

Jan 13, 2014 04:54 AM
Monica Hill
RE/Max Associates - Wilmington, DE
the REALTOR to help you discover Delaware

Kim, that's awful. I'd never contact the Buyer's employers. Sounds like the Listing Agent was way over the line. I'd be tempted to contact her Broker. 

Jan 13, 2014 05:26 AM
Chris and Berna Sloan
Group 1 Real Estate - Tooele, UT
Tooele UT

If something "seems" funny, by all means, call the lender. I've done it. You're protecting your seller. That said, if I ever found out that a lender for my client had discussed with the listing agent their capacity to buy BEYOND what is written on the letter, especially how much MORE they can qualify for, they're done. Thanks for the post.

Jan 15, 2014 05:17 AM
Monica Hill
RE/Max Associates - Wilmington, DE
the REALTOR to help you discover Delaware

Chris, thanks for the comments. When I talk with a loan officer, the conversation is based on the information that I need to know. I'm never trying to get information that I'm not allowed to have, nor am I trying to figure out how high a Buyer can go. The Buyer can only go as high as they've offered. They've shown the amount they want to pay. All I want to know is.. are they pushing the limits for the long walk toward settlement. 

Jan 15, 2014 08:41 AM
Dave Halpern
Dave Halpern Real Estate Agent, Inc., Louisville, KY (502) 664-7827 - Louisville, KY
Louisville Short Sale Expert

I will call the buyer's loan officer if the timeline is off. If there's a serious problem with the file I want the LO to tell me asap. I don't want to have to chase the LO to find out why the file isn't hitting its milestones. Buyers and sellers need to know what's going on with their transaction so they can plan accordingly. 

 

Jul 17, 2017 12:04 PM