Where Are All The People Who Get Customer Service?
Customer Service is so important to me. It always has been. I appreciate working with people who know their business. There is a vast difference between an "order taker" at McDonald's or other similar type establishment and a business that sells products and/or service.
While we may be disappointed if we get bad service at McDonald's, if our order is wrong, we are overcharged for our order, or we have to wait a long time for our "fast food" - it definitely does not have a huge impact on our lives. Disappointments like that are generally forgotten soon after we consume the food and move on to something else.
In business however, when we hire people or people hire us, there is an expectation that we know our trade and will treat our customers and clients with dignity, honor and respect. Things will go wrong. People are not perfect and mistakes are made. A true professional will own their mistakes and be honest about what they know, and don't know.
When I am not able to serve a particular client or customer I will tell them I think they would be better served if I refer them to someone else. They deserve that.
It seems to me that too many small business owners today are tying to be all things to all people. They take on more business than they can manage. Clients get upset when deadlines are not met. When that happens the bullying starts. The blame game starts and suddenly all the short falls of the business owner are the client's fault.
It would make more sense for small business owners to partner with other small business owners who specialize in niche products and services and contract those people to do the work they are not qualified to do.
It all boils down to people owning what they know and what they don't. From there, the focus needs to be on what we need to do to best serve those who hire us for professional services. Sometimes the best solution is to end the business relationship and find someone else who can do the job.
When I hire someone I expect civility. I expect those I hire to have the attitude of "how may I help you?" or "what can I do to help?" If I am asked "what the hell do you want?!" my response is simply, nothing, thank you.
If you are looking for a professional who is focused on service, and you are in the market to buy a San Jose home, or you need to sell a San Jose home, then give me a call. I promise to truly be ... at your service. If I cannot serve your needs, I will let you know. I will do whatever I can to help find someone who can.
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