There are times that I am so busy and have so many balls in the air at one time that I can't possibly concentrate on one more thing. On these kind of days, I find it is best to answer the phone if I can and unless it is something I can quickly respond to, just let the caller know that I am really busy and will call them back at another time, when I can give them my undivided attention, or to let the call go to voice mail. I have seen quite a few posts from other Brokers and Agents where the subject of being accessible to their clients comes up. While I completely agree that answering your phone whenever you can is an awesome business practice, I feel that there are times when the best thing for me and the client I am currently working for is to not pick up.
Certain activities like the ones you list require (or deserve) our 100% attention. Being able to repond at an appropriate time is key.
Good Morning Cathy: You sure are worth the wait based on what you have just written. It seems like you are in control of your business. Keep it up. And don't lose your sanity.
Cathy - You are making a good point. It is not easy to provide a great service without sacrificing sanity.
Good Morning Cathy!
I am so happy to read your post this morning. I had a wake up call a few days ago about this very topic and realized after letting the callers go into VM, they were not urgent calls. They were all time waster's from other agents asking silly questions about why did my listing go back on the market. While those that left messages and were seeking information first were waiting for my returned call (which I didn't return), I got a lot of my business done, stayed focused on my listing and got it back under contract.
This is a great post Cathy!!!
Great approach Cathy, you do need to know where to draw the line, one project at a time and they will all get done well.
Cathy, You summed it up very nicely with this:
"Experience has taught me that there are certain times when in order to give one client the best service I can give, I may have to put other potential or current clients off for a while. I have learned that if my not being accessible 24/7 will cost me a client then I am better off without that client."
This is excellent advice for new agents to follow and a hard, but important, lesson to learn.
Thank you Patricia, thank you :) Glad you got your listing back under contract :)
Bob, yeah sometimes it is hard to do I that way, but it makes a big difference.
Thank you Diana :)
Hello Cathy ... wonderful post, keep up the great work and your post has been featured at the group:
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