Are Your Clients Getting What They NEED From You?

Providing great service to each and every one of my clients is first and foremost to me... and should be to all agents.  When my clients are happy, I am happy and it provides me with a great sense of satisfaction of a job well done. 

I am lucky I work in an office where the Broker keeps ALL the agents accountable for providing a superior level of service.  

When an agent consistently falls short of providing professionalism in their conduct or actions, or receives negative feedback from clients, the agent is called in to the broker's office to discuss how they can improve. He helps the agent to identify the areas where they are falling short, and provides assistance or training to improve their level of service. 

My Broker, unlike others I have worked with, has the mindset that if his agents are successful, then the the brokerage is successful and its a win-win situation. Therefore, he provides a variety of resources and training to help not only the newbies, but we seasoned agents, as well staying on top of the newest tools for realtors, and social media.

Sometimes it all comes down to communication, or the lack thereof between the client and the agent.  It is so imporant to keep the communication flowing, so you know if you failing to meet their requirements.

If the agent does not improve after a reasonable length of time, they are invited to move to another brokerage as they are failing to provide the level of service my office expects from their agents and one Better Homes and Gardens Real Estate is committed to.  We are a brand not only helping people buy and sell homes, but providing them with a lifestyle...

For some...  it is a no brainer, because we already provide a high level of service one would expect, and deserve from a real estate professional.  For others it is a learning experince and an opportunity for them to raise the bar....

I am so lucky to be working with a great broker, and a great group of collegues.   My office scored an overall client satisfaction rating of 98%, which is quite remarkable....

Remember, providing great service is the most important things to clients...which comes back to you 2 fold in the way of referrals!!