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Under Contract Because We Answered Our Phone

By
Real Estate Agent with The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803

Yes, that's right ~ our listing in Stony Brook Long Island is now Under Contract because we answered our phone! 

 

As a husband and wife team on Long Island’s North Shore, we try going on showings together whenever possible. One reason is that we both can see the reactions from our buyer clients to what we are showing them, and the other is that one of us is always available to answer our phones.   

 

We were out and about in Suffolk County Long Island showing clients some homes when Larry's cell phone rang. It was another Realtor asking about a listing of ours she had shown that we had just listed a few days earlier in Stony Brook.

 

The first question this agent asked was "what is the status of your Stony Brook listing? I showed it on Tuesday and it was between your listing and another that my buyers are interested in". 

 

The answer was yes, it is available.

 

The second question was "Where can I fax over an offer?  My buyer is from out-of-town and needs to make a decision today, and I can't get in touch with the other Realtor for the other house they are interested in. Looks like I will have an offer for you shortly".

 

It turns out that the other Realtor was left phone messages and text but did not return her calls. These buyers were ready, willing and able to make the offer NOW, and needed to make an immediate decision.

 

So, we are now Under Contract on our Stony Brook listing, and the other house the buyers were interested in is still on the market. We benefited from the other Realtor not answering his phone.

 

Moral of this story is...If you want to stay in business, answer your phone!

 

 

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Posted by

                                                    Sheila & Larry Agranoff

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                                                                Cell: 631-805-4400
                                                             We Welcome Your Call
 
 
 
Lawrence "Larry" & Sheila Agranoff are more than just Real Estate Agents. To attain the designation of REALTORS®, we have proven to be more knowledgeable & experienced, above and beyond the average requirements. Being part of the network referred to as REALTORS®, you can be sure we will cater to your Real Estate needs with superior professional practices.
 
If your home is listed with another broker, this is not a solicitation of property. This does not suggest broker has property currently available. Reproduction of text/images contained herein without the express written consent of the authors is strictly prohibited. Sale May Be Subject To Term & Conditions of An Offering Plan. Disclaimer: While information is believed to be accurate it's represented subject to errors, omissions, changes or reliance on information & must be verified by prospective consumer. The authors disclaim liability for any damages/losses, direct or indirect resulting from anything contained herein or the accuracy of comments or opinions of visitors.​©2008-2023.
 
 
 
 
 
 

 

Comments (35)

Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Larry and Sheila

That's a great success story . . . . Congratulations on the sale.

Good luck and success.

Lou Ludwig

Apr 28, 2017 08:10 PM
Roy Kelley
Retired - Gaithersburg, MD

Thank you very much for sharing this story. Have a smooth transaction!

 

Apr 29, 2017 10:10 AM
Rebecca Gaujot, Realtor®
Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

Congratulations on this pending sale, Larry and Sheila. I couldn't agree more if you want to stay in business, answer the phone.

Apr 30, 2017 07:21 PM
Nick Vandekar, 610-203-4543
Realty ONE Group Advocates 484-237-2055 - Downingtown, PA
Selling the Main Line & Chester County

Congratulations, always worth while to answer the phone. I understand being with clients it may appear rude, but if you explain the predicament they generally understand the situation and as long as you don't have long conversations they won't mind as they know they too can get hold of you when they need to.

May 02, 2017 01:15 PM
Anthony Vosilla
Tony's Appraisal Services - Centereach, NY

Answering a phone and/or promply getting back to someone should be within the 3 things of any business model...

 

May 02, 2017 05:32 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400 ,

Congratulations on getting this Stony Brook Long Island property under contract! It pays to answer your phone... you never know when an offer will be coming in and you need to be available to answer those questions!

May 03, 2017 04:26 AM
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400 are agents that know how to take care of the consumer.

While answering the phone may seem like a simple given, not everyone does.

Those who do will get the job done.

Congratulations!!

May 03, 2017 06:07 AM
Jeanne Gregory
RE/MAX Southwest - Sugar Land, TX
The most important home I sell is YOURS!

I understand maybe not answering the phone if you are tied up, but look at the text!  And maybe she should have followed up from the showing last Tuesday.  That all being said, who faxes offers anymore?

May 03, 2017 06:13 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Larry and Sheila

It seems that some in our business do not realize the importance of answering their phone - clearly you do, and it paid off here. Best wishes for a smooth path to closing.

Jeff

May 03, 2017 08:35 AM
Dorte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Sheila & Larry,

So true. If you do not engage, it may take you much longer to achieve success.

May 03, 2017 09:41 AM
Melissa Spittel
Coldwell Banker Residential Brokerage - Westminster, MD
"Achieving Results Together "

Answering the phone, being responsive and communicating are key elements in this business. Congratulations on the contract!

May 03, 2017 12:00 PM
Woody Edwards
First Choice Realty, Inc - Chesterfield, VA
A Realtor® Who Answers His Phone!

Way to go......I have managed a couple of offices, and I told my agents to answer their phone as often as possible. And if you can't answer it right then, return the call ASAP. You never know what the other call is about. Your story proves that!

May 03, 2017 02:03 PM
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

Timing is everything. You talked to the buyers Realtor and the listing agent for the other property did not. Lucky you!

May 03, 2017 04:46 PM
Mick Michaud
Distinctly Texas Lifestyle Properties, LLC Office:682/498-3107 - Granbury, TX
Your Texas Lifestyle is Here!

Congratulations on your contract.  And for answering your phone.  :)

May 03, 2017 08:45 PM
Keith Lawrence
Christie's International - Mahwah, NJ
ABR, SFR

Congratulations on being under contract.  It is very important to answer your phone.  I even follow-up with the calls that come in but do not leave a message.

May 04, 2017 06:30 AM
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

Oh, that's what this button thing with numbers with a screen is. It keeps making those funny ringing noises all day.... 

I had one agent that told me by email that she's way too busy to do anything on the phone....

May 04, 2017 06:38 AM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

I have to agree with Michael Jacobs  I don't know anyone who faxes offers anymore ,but answering  phones  or text is important ..Now that I am paying that $4.95 to stop spam it is easy to do congrats

May 04, 2017 04:15 PM
Cheryl Dukes . . . . . Intown Atlanta
Guaranteed Offer for your Home - eXp realty - Atlanta, GA

Good for you and congratulations! You certainly deserve the sale. I wonder what the nonresponsive agent was thinking?

May 05, 2017 05:08 AM
Tom Bailey
Margaret Rudd & Associates Inc. - Oak Island, NC

It never ceases to amaze me that so many agents don't answer their phones. I answer mine 24/7 52. My father and I owned a Mack Truck dealership, and not answering the phone anytime was not an option. I am to greedy not to answer. 

May 06, 2017 09:57 AM
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

Congratulations on the pending contract - and nice job answering your phone ;-) Kasey

May 06, 2017 08:07 PM