- During Fiscal Year (FY) 2018, the IRS collected nearly $3.5 trillion, processed more than 250 million tax returns and other forms, and issued almost $464 billion in tax refunds.
- During FY 2018, close to 58 million taxpayers were assisted by calling or visiting an IRS office.
- The use of the IRS website, IRS.gov, continued to grow with almost 608.8 million visits.
- Of the taxpayers who participated in the 2018 Comprehensive Taxpayer Attitude Survey (CTAS), 85% said it is not at all acceptable to cheat on their income taxes, and nearly all (95%) believe it is a civic duty to pay their fair share of taxes.
- Most taxpayers (80%) are satisfied with their personal interactions with the IRS
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