As the world recovers from COVID-19 and herd immunity increases, more people plan to vacation away from Santa Clara County.
To prevent a Silicon Valley home from attracting the attention of thieves due to a pile-up of newspapers, it's wise to arrange a vacation hold.
Here is a quick tutorial on how to stop and start the local San Jose Mercury Newspaper subscription service.
While the Mercury prefers customers to use the Internet system, it is possible to accomplish a vacation hold through their new customer service number at 408-508-5554. That outgoing message offers "vacation hold" as one of the options-try pressing 2 to connect.
The system will ask for the phone number connected to the account and, once confirmed, will then verify the street number of the delivery address. Callers will be given an option to receive credit for the hold period or to donate that credit to local schools and organizations.
For the online Internet system, first go to www.mercurynews.com (the newspaper of Silicon Valley). Click eSubscriber or subscriber services, to get to https://www.subscriberconcierge.com/sanjose/. A nice lady then begins talking. (If, like me, one prefers quiet, just silence her off by clicking the rightmost X under her image.)
At the top are three buttons. Choose the rightmost button "Vacation Hold" and click to the following message:
Welcome subscriber
Welcome to the Mercury News Customer Care website. Managing your subscription has never been easier. Important message for all current e-Edition and subscriber services registrants. You must create a new Customer Care user name and password for this site. Click here to get started.
On the left hand side of this page you will find a variety of subscriber services. Our online Customer Care site is designed to make your life simpler with 24/7 convenience.
If one hasn’t registered online at the San Jose Mercury News before, this new registration will be the same for both print and e-Edition.
Please enter Last Name, Zip and Phone number and click on the Submit button. Or using the drop down box, select and then enter Last Name, and Account Number, and click on the Submit button.
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Once that information is entered, click the next/submit button and it brings the customer to a page auto-populated with one's subscription information. Just choose a user name and password (enter the password twice) and submit.
Site RegistrationRegister for Subscriber Services
To enable the online personal account manager to offer the best and fastest service possible, please complete the profile below. Once registered, the user name and password allows one to access all of the convenient services offered through the personal account manager.
Privacy Notice
We value your privacy. We will not share your personal information with third parties without your permission. As a result of registering with us, you will not receive communication from anyone other than The Mercury News San Jose.
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Registration Confirmation
Thank you for registering at our Customer Care website. Please login by entering your User Name and Password in the entry boxes to the right of the page and click the Login button to begin managing your subscription.
You can then login with your new user name and password. Once logged in, choose Vacation Hold and submit. It brings you to this screen
Need to put your paper on hold while you're out of town?
No problem. Just indicate the dates you would like to suspend and resume delivery. Then tell us what to do with your subscription.
Schedule a Vacation Hold
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If you don’t know when you want delivery to resume or you need to hold delivery longer than 180 days, please call Customer Service at 408-508-5554. (Prior customer number was 1-800-870-6397.) | ||
Donate the cost of your paper to Newspapers In Education. |
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Credit your account. |
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Choose the date to STOP service on and the date to RESUME service on. You can choose for the amount unused to either be credited to your account or donated to Newspapers in Education. Newspapers in Education is promoted throughout Santa Clara County Schools. The program is used to promote literacy as well as teaching children about what makes a good story, editorials, the stock market and classified advertising.
Once you’ve submitted, the following will appear:
Vacation Hold Confirmation
Your vacation stop request has been processed.
You can now relax and enjoy your vacation!
Looking for more helpful vacation tips? Look for a companion post on Stopping and Starting U.S. Mail Service.
New to the Silicon Valley neighborhood? Request a FREE 14-day trial of the San Jose Mercury News here at https://www.subscriberconcierge.com/sanjose/FreeTrial.aspx.
Contact info
San Jose Mercury News Customer Service is located at
4 North 2nd Street, Suite #800
San Jose, CA 95113
Customer Service Telephone: 1-408-508-5554
For subscriptions, staff, newsroom, ads, legal noticies and obituaries only: 1-408-920-5000.
Hours:
M-F, 6:30 am - 5:00 pm
Sat., 7:00 am - 11 am
Sun., 7:30 am - 11:30 am
Thanks for reading "Post-Pandemic Vacation Holds for Newspaper Delivery".
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