Hi all,
Does anyone have a a good customer satisfaction survey you can share? I am looking for something quick and to the point, yet effective.
Also, for those of you that have used customer satisfaction surveys, what is your experience with clients returning completed surveys?
I just completed a survey at a site called Surveymonkey.com and while they did have a professional version, they also have a free version. I was thinking to myself that I might sign up to do a customer service survey. You might want to check it out.
Bob Mitchell
ValueList Real Estate Services, Inc.
We have a written type of survey that we mail out with closing paperwork and a letter. Every one I have ever sent out, has been returned. It's a great way to know what your client's actually thought of you. They can either sign or leave their name blank, but I usually have a pretty good idea who has sent them in. Good Luck!
I was going to suggest making a form and putting it on your own site. Surveys on other sites lend themselves to being used by other companies. If you keep the data/survey on your own site, it is yours.
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