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Working With Out-Of-Town Clients? Here's A Few Things To Make It Easier For Them:

By
Real Estate Agent with Realty One Group Mountain Desert AZDRE# SA582422000

Confused clipartThere is a saying that has been around for decades:  "All Real Estate Is Local."   When working with clients that live out of town (out-of-state, region, country), it can be challenging for them to get a feel for the area, much less the neighborhood they may be thinking of buying in.

What can I do to help them?  What resources are out there besides the usual newspaper or TV station links?  What can give them a "feel" for this place?

I'm still learning new things & refining what previous clients have enjoyed in the past - so realize that this list is by no means comprehensive, but is always a work in progress:

  • Do a video of homes they might be interested in - recently I had some buyers who could not fly back out right after our offer on another home was topped.  I found a similar home in a neighborhood closer to where they wanted to be...but it had an offer on it already.  Shot a video as I previewed the home, noting the condition as I went along, things to look for, notes for the home inspector, zooming in on different aspects, etc.  I also walked down the street with the camera to show how the other homes in the neighborhood looked, what condition the yards were in & other stuff.   Uploaded it to YouTube & sent them a link.  They bought the house, and it turned out better than their expectations!
  • Find out which of the popular radio stations have an internet feed & send the link to your client.  The morning drive-time shows can be pretty enlightening as to traffic conditions, local buzz & they can pick & choose who they like to listen to before coming to town.Driving clipart
  • Are there any local "what's happening" weeklies?  In most cases, the smaller, more interest-specific newspapers will have a website that is pretty well done.  Getting a feel for the alternative pulse of a community can give a snapshot on issues being debated on both sides.
  • Send a Google Map search for different businesses in a radius around a neighborhood - grocery stores, pharmacies, places to eat, schools, any interest you client may have (karate schools, dance lessons, tennis courts, handball hall of fame, you name it!).  Knowing where things are can take some of the anxiety out of settling on a particular neighborhood.  Another out-of-town client was relieved to find that there were 3 different grocery chains to choose from within a 10-minute drive.
  • Drive the most common routes to the home with a friend holding the video camera recording "as-in-the-car-too" perspective (please, intrepid souls...this is not a solo project) as you drive up to the new home.
  • Local libraries often have great, informative web pages with community bulletin boards about individual branches.

Moving In clipartThere are a multitude of ways to "bring out-of-towners home" to their new place.  Making the transition from one place to another can be a lot easier when a little bit of familiarity is already in place.  I use a lot of photos & video when working with folks who don't live in the area - mainly because I'm comfortable with it & get good feedback.  What do you like to do?  Life is better when you share!

 

I'm TucsonKent - relocation is something I truly understand, having moved from one side of the country to the other & a multitude of places in between.  If you are moving to Tucson, it would be my pleasure to help you find your new home & make the transition simpler, easier & more enjoyable for you.

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Comments(36)

Tim Walsh
RE/MAX Premier - McLean, VA
Your Trusted Lifetime Real Estate Advisor

Great stuff.  With some "tweeking" these concepts would work equally well with out of state investors who are less emotional about the purchase as long as the numbers work!  Video of neighborhoods, local attractions/google map/location specifics all fit right in with value.  Thanks for sharing! 

Apr 08, 2009 01:02 PM
Linda DeRusha
Coldwell Banker Advantage - Garner, NC
Broker/Realtor, ABR,ASP,CDPE

Kent,

Thank you for your post.  I especially like the idea of the small home-town newspaper. You can really get a "feel' for an area by reading the home-town newspaper. Sometimes we overlook simple things.

 

Apr 08, 2009 02:58 PM
Janice Roosevelt
Keller Williams Brandywine Valley - West Chester, PA
OICP ABR, ePRO,Ecobroker

Wonderful and concise information, Kent. Much appreciated. Linda is right it is so easy to overlook the simply things.

Apr 08, 2009 11:24 PM
Dale Baker
Baker Energy Audits and Commercial Properties Inspections - Claremont, NH
New Hampshire Relocation Real Estate Information

Howdy there Kent, my friend

You sure have gave some real fine tips, on working with out of town folks. As with all your post's that I visit. I sure did enjoy reading this one. I've gotta get by to your post's a lot more often.

God Bless America

Apr 09, 2009 01:57 PM
Mario Avila
Simmons Homes - Owasso, OK
2008 & 2009 Sales Person of the Year

Great ideas. I have a lot of people that come to town on scouting trips and then they go back home. I will start using some of these techniques to make my job a lot easier. Thanks again, Mario

Apr 09, 2009 03:08 PM
Robert Machado
HomePointe Property Management, CRMC - Sacramento, CA
CPM MPM - Property Manager and Property Management

That is a lot of work!  I like the radio feed idea.  We have some good local commute shows here that would be of interest.

Apr 09, 2009 03:31 PM
Kent Simpson
Realty One Group Mountain Desert - Tucson, AZ
Real Estate Is About People

Tim - thanks for dropping by & commenting - I'll get back to you on the note you sent me when I get back from New Mexico next week.

Linda, Janice - thanks for coming on over to say a few kind words.

Dale - a pleasure seeing you here, as always.  You're going to make me blush with all of the good things you say!

Mario - I like what you're doing with your video.  Check out what Mario is doing!

Robert - it is a lot of work, but worth it in the end.  Thanks for dropping by!

Apr 09, 2009 04:34 PM
Greg Tolbert
Reece & Nichols Al Elam Real Estate - Lake Ozark, MO

Great ideas.  I am in a second home market at the Lake of the Ozarks, MO, and have used some of these ideas.   Especially the video and is easy now with digital.   Great blog.

Apr 10, 2009 08:33 AM
Kim Dean
www.GoSimplyTexas.com - McKinney, TX
Simply Texas Real Estate - Broker/Owner

Kent - I had never thought of the Radio Station link! But don't we ALL have a station we listen to in the morning - great idea! I like your tips.

Apr 10, 2009 08:45 AM
William James Walton Sr.
WEICHERT, REALTORS® - Briotti Group - Waterbury, CT
Greater Waterbury Real Estate

Great post. Can't wait to put it into practice...I like the tips you gace, especially the radio one.

Apr 10, 2009 02:49 PM
Kent Simpson
Realty One Group Mountain Desert - Tucson, AZ
Real Estate Is About People

Greg - doesn't technology give us great tools to make things easier?  Thanks for dropping by.

Kim - thanks!  Sometimes the station I listen to depends on my mood in the morning (or the level of coffee in my travel mug) LOL

William - thanks - I love stations that give us internet feeds (hint, hint - any airwaves execs reading?)

Apr 10, 2009 03:39 PM
Suma Kakani
Northern IL Realtor - Keller Williams Success Realty - Prairie View, IL

Gr8 post kent. Thanks for the info.

Apr 13, 2009 08:18 AM
Kent Simpson
Realty One Group Mountain Desert - Tucson, AZ
Real Estate Is About People

Thx Suma!

Apr 13, 2009 03:37 PM
Cheryl Powell - The Powell Team
Southern Homes of The Carolinas - The Powell Team - Harrisburg, NC
Concord,Harrisburg & Charlotte NC Area Real Estate

Wonderful ideas Kent!  I've used most of them before, but you had a couple of ideas that I haven't tried.  Thanks for sharing!

Apr 14, 2009 11:08 AM
Kent Simpson
Realty One Group Mountain Desert - Tucson, AZ
Real Estate Is About People

Cheryl - thanks for dropping on by.  Got any ideas to add to the list?

Apr 14, 2009 04:32 PM
Ryan Shaughnessy
PREA Signature Realty - www.preasignaturerealty.com - Saint Louis, MO
Broker/Attorney - Your Lafayette Square Real Estate Partner

Kent - We do two additional things.  We use videos produced by the local chamber of commerce to show case our city and provide a copy of the visitor center's "must see" booklet.  After that, we do online meetings to show them some of the housing options.

Apr 14, 2009 06:30 PM
Jenny Hellman
RE/Max Results - Floyds Knobs, IN

Kent - Great information. I have not worked with out of towners yet. But will keep these tips on hand for future use.

Apr 15, 2009 02:49 PM
Matthew Hans
Exit Central Realty - Delaware Home Sales - Bear, DE
Delaware Real Estate

Great ideas.  Localism has been great for me.  By sponsoring my area I am able to research local happenings and convey that to my out of towners.  I have one person in mind to send the radio stations to.  Thanks again,

Apr 16, 2009 08:48 AM
Team Honeycutt
Allen Tate - Concord, NC

These are some really good ideas. I am taking some notes. Thanks for the post.

Apr 21, 2009 08:15 AM
Kent Simpson
Realty One Group Mountain Desert - Tucson, AZ
Real Estate Is About People

Good ideas, Ryan - I'll have to go down to the Chamber & see what they've got.  Thanks for adding to the list.

Jenny - it really is a lot of fun to re-discover your town through the eyes of someone new to the area.

Matthew - glad to hear that Localism is doing well by you!

Allen - thanks for dropping by - feel free to add anything your team likes to do!

Apr 21, 2009 01:33 PM