Nancy has a rare, adaptive personality that allows her to move at the client's preferred communication style. She can get right to the point for those who feel the pressure of time or she can answer questions in depth for those who are new to the process. As a single family and multifamily investor, the bottom line is what you need to know to make the best decision. While first time home-buyers have an entirely different need that she can easily fulfill. She is excellent at making sure to show clients properties that meet the lender's needs, that paperwork is submitted correctly after being thoroughly explained, and questions are answered in an easy-to-understand style.