Is it too much to ask the listing agent to bring the keys with them to closing or to drop them off at the title company if they are not going to be there? I just closed a home in San Antonio, which is not my normal area of doing business. When I asked for the keys, the closer told me the listing agent had not brought them by and that was the normal way of doing business in San Antonio.
Being used to better service in Kerrville, I was shocked to hear this. Most of the REALTORS® in Kerrville try to cooperate and make the closing simple and easy for both the buyer and the seller. I asked, how do my buyers get the keys? Am I supposed to go to the listing agent's office to retrieve them myself? If so, why was I not told this by the listing agent before I got to the closing table.
Poor service is all I can attribute this to. I may, one day, open a branch office in San Antonio and if I do, the buyer's agents that work with my office can rest assured the keys will be there at closing and they will not be asked to drive across town to do what the listing agent was supposed to do in the first place. I will bring small town courtesy to the big city.
Ricki Eichler Real Estate, your Texas Hill Country connection www.reretx.com
511 Junction Hwy Kerrville, TX (830)257-2520
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