Will I Have Your Undivided Attention?

It's a shame so many trusting people are sold the bill of goods that are rarely delivered.  I provide a 100% satisfaction guarantee on all of my listings. If they are not happy the can fire me any time prior to presenting an offer. No one has ever fired me. 

Answer the phone,  reply to the text...respond to the email...yes yes yes...you DO have the attention you deserve...Every client deserves to feel like they are your first priority and we know Margaret Rome that yours do !

That would be one smart seller to choose Margaret Rome, Baltimore Maryland  as his listing agent.  You are one of the hardest working people in the business.  Since I am part of a team (with my brother) I think it is important for folks to understand how we work. I never want anyone to feel that they are not a priority, for us it's easier to have two of us to handle the workload.  For you, you work like 3 or 4 people and squeeze more into 24 hours than almost anyone I know! Communication is key!

Hi Margaret Rome, Baltimore Maryland , If sellers knew who did what in these high production teams before they listed, I think their volume would seriously drop. Your point is quite valid and like you, I always answer my own phone ( with a few human exceptions).

Margaret,

Excellent post.  One of client's competitors is a really big team...we positioned here as the alternative to that, by focusing on her personal attention...I love your answer.  A

Margaret you and I are of the same cloth, we answer our phone and our text and our emails....I only do not when I am on the phone with someone else or in a meeting and yes I remembered your advice:))) I am working on it, Endre

 Good Tuesday morning Margaret. I find it very amazing how many real estate agents do not answer their phones.

No surprise that you gave him the perfect answer to his question.

I know that most real estate agents, in fact most people, don't answer their phones very much anymore. I'm lucky to get 10-15% pick up the phone. That being said, people expect ot leave messages but also expect to get called back. As you have pointed out bigger is always better. And people really do care how you make them feel.

We see a lot of that down here as well. Large teams generally refer to the 'assistant' and clients are not pleased about that kind of service.

Margaret, personal service cannot be provided by an assistant! Enjoy your day!

Good morning Margaret Rome, Baltimore Maryland ,

It always amazes me the lack of attention to clients I see from some big names with large teams. I closed on a home in June and talked to the listing agent twice (by email) from the time I submitted the offer, through inspections and negotiating repairs, through an appraisal that came in low and up to closing. I got shuffled between 3 team members and they always had difficulty talking with the sellers (not a wonder I know they had trouble answering my questions and negotiations). Personal service always is more satisfying and will bring good solid referrals!

I give my listings tht kind of attention, that's why I limit it to 10 at a time. Right now I don't have 10 because they keep getting sold!

Good morning Margaret,

Sounds like someone needs a list to know when, how often and how to keep in contact with a client.

Make yourself a great day.

We offer an unconditional release from a listing contract if the seller is displeased with the way we're responding or working for them. If this man's agent had done that, you'd be writing a different story right now.

Such a smooth operator you are!!!  Being in demand is a good thing and I know that your services will always be in high demand!!!

Margaret Rome, Baltimore Maryland You are a class act and we could all benefit by learning from you.

Bill Roberts

Right ON!   The approach is great and wishing him luck in selling is a non-threatening symbol.