Referrals Matter...

By
Home Stager with Room Service Home Staging
http://activerain.com/droplet/5bjg

Referrals Matter…

Debbie Reynolds has asked us to talk about referrals in the Referrals Matter-March ActiveRain Contest. I have a bit of a different take since I’m not an questionagent.

However, I have referred friends and relatives to agents many times.

Just as an agent, I need to know that my referral will be taken care of in a professional manner.

The first place I search is ActiveRain.  Having been on this site for 10 years, I have in my referral file in my brain many names.

How do those names get there?

You see, just because a member has been blogging for years and is in the city and state for my referral, doesn’t mean that I will make an automatic referral.

Their Blog

I do read them and will even read their listing and market reports.

It’s hard to get a feel for someone if they write only these but that’s ok. If it’s working for them, there’s nothing in any rule book that I’m aware of that requires you to post more than that.

But I like to see their attitude and tone when they write their listing posts.

Aside from that, I look at their posts highlighting local places and activities.

You can see how involved someone is in their community and if they really are the local expert.

And then there are the other posts an agent writes. This is where you can get a better feel for who that person is. Whether they’re writing about an issue in the real estate industry or a totally different subject, you will learn more about who that person is.

Is their humor tongue-in-cheek, dry, or pretty straightforward?

You can read about their knowledge of the real estate industry and how they handle situations that arise.

You can also, by their tone, see what’s more important...the money, the deal, or the client.

callTheir Comments

As has been pointed out here many times, reading comments can be an education itself!

Years ago I didn’t want to give a referral to a member because they seemed so negative in all of their comments. Perhaps I should have called that person to get to know them before passing my judgment on them but I moved on to another member.

 

Unfair? Maybe but as they say, first impressions are important.

The Call

I’m working on calling members here, much like Margaret Rome, Baltimore Maryland. No email, no texting...an actual call. Outside of a face to face meeting, a call is a great way to meet someone.

 

There are many ways to make sure that the referral you have will be treated just as you would if you were the agent working with them.

But one of the benefits that this community has is the wealth of resources for agents, lenders, home inspectors, stagers and any other real estate related professional. All you have to do is read and pick up the phone.

 

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Topic:
ActiveRain Community
Groups:
Addicted to Active Rain
Bananatude
Bartender, Make it a Double
ActiveRain Contests
Old Farts Club
Tags:
activerain contests

Spam prevention
Show All Comments
Rainmaker
1,525,543
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Kathy - after reading someone phone and face to face really work well.  I am going to call a few more Floridians for ‘‘tis months contest. 

Mar 13, 2018 06:40 AM #8
Rainmaker
1,377,674
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Good morning Kathy Streib, ActiveRain is a great platform to meet with professionals from all over. How we comment truly matters, shows what type of a person we are. Great post!


 

Mar 13, 2018 06:43 AM #9
Rainmaker
2,643,769
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of Manchester NH's Leading Agents

Great blog Kathy Streib and how i do love using AR to find great people to refer clients to

Mar 13, 2018 07:10 AM #10
Rainmaker
3,734,539
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Kathy,

Like you,  I read comments.  I think they are very telling.  Drive-by comments are the most telling, as they clearly illustrate that the person has not even bothered to read the post, let alone scan it to make an intelligent comment.  Will they treat your referrals that way?

Mar 13, 2018 07:21 AM #11
Rainmaker
2,886,873
Michael Jacobs
Coldwell Banker Residential Brokerage - Pasadena, CA
Los Angeles Pasadena Area Real Estate 818.516.4393

Good morning, Kathy. You are absolutely correct reiterating "first impressions". They matter. Whether a property, an experience oral person. Be mindful.   

 

 

 

Mar 13, 2018 08:45 AM #12
Rainmaker
1,968,892
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

Well I don't have to write a post now...I can just say "Ditto" to what you said!

What a great resource we have here! We have so many great people to choose from!

Mar 13, 2018 09:55 AM #13
Ambassador
2,936,180
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

We get so many insights into the folks we would be referring to here on Active Rain.  You usually feel you know the person before you actually speak.

Mar 13, 2018 10:01 AM #14
Ambassador
2,936,180
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Featured in the group:  BARTENDER, MAKE IT A DOUBLE.

Mar 13, 2018 10:02 AM #15
Rainmaker
657,588
Nick & Trudy Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtors, Philly Main Line

Kathy I also am trying to make more calls and have a chat with people on AR and get to know them more, not just as part of the compettition this month but ongoing. Something I need to work a little harder on to be honest.

Mar 13, 2018 12:25 PM #16
Ambassador
3,310,145
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Wayne Martin I am so happy that I got to meet you when you were down here!!! Let us know when you'll be back. 

Matthew Klinowski, PA I agree. First, I'll look at their profile and read a few of their posts. 

 

Mar 13, 2018 05:43 PM #17
Ambassador
3,310,145
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Sally K. & David L. Hanson I love your phrase "personality peeks."

Dorie Dillard they love it, you're so right. I think they know every coffee shop in the Austin area. I knew that they would be in good hands when I called you. 

Mar 13, 2018 05:46 PM #18
Ambassador
3,310,145
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Lise Howe it's nice to know that you can pick up the phone and reach a member agent in most any state in the country. 

Gabe Sanders You're absolutely right!

Myrl Jeffcoat thank you and I think it's a good contest to have. 

Mar 13, 2018 05:49 PM #19
Ambassador
3,310,145
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Grant Schneider and I loved meeting you and your wife!!! Come in again soon. 

Beth Atalay thank you for the feature in my favorite group. And comments can tell a lot about a person. 

Scott Godzyk there are so many opportunities here to create relationships that can also lead to referrals. 

Mar 13, 2018 05:55 PM #20
Ambassador
3,310,145
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Ron and Alexandra Seigel exactly the point I was making. Is this the impression we want to leave?

Michael Jacobs Yes, that's the way it is...first impressions matter in all walks of life. 

Mar 13, 2018 05:58 PM #21
Ambassador
3,310,145
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Sharon Tara I'm excited about your good news. 

Chris Ann Cleland you're so right!  There are so many here whom I've met and I felt as if I'd known them forever. And, thank you for the feature in your group!

Nick & Trudy Vandekar, 610-203-4543 I must admit that there are days when I just don't feel like talking on the phone!  But when you do, it's amazing what you can learn. 

Mar 13, 2018 06:01 PM #22
Rainmaker
491,386
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

Kathy Streib - I also like to check people out on Facebook where everyone is a bit more relaxed. Yes, research is important before handing over your valued clients.

Mar 14, 2018 01:40 AM #23
Rainmaker
2,443,045
James Dray
Fathom Realty AR LLC - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Kathy.

I always try to mix a little humor (when called for) in all of my comments.  Most of the time it works, sometimes it doesn't.  Life is way too short to be serious all the time

Mar 14, 2018 02:16 AM #24
Rainmaker
851,029
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Nothing is better than an actual call.  Margaret is a wonderful person from Baltimore that we speak to each other.

Mar 25, 2018 09:19 PM #25
Rainmaker
460,533
Pat Starnes, Brandon, MS
Front Gate Real Estate - Brandon, MS
Front Gate Realty ~ 601-991-2900 Office

I agree so much with what you said, Kathy. We all have bad days, and sometimes we must bite the bullet to refrain from "telling all". On days like that, I do my best to shake it off and keep from making negative posts or comments. Even venting on Facebook is not a good idea. EVERYTHING we write is visible to someone, and you never know who is following our content.

Mar 27, 2018 09:23 AM #26
Ambassador
3,672,074
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Hi Kathy, The tone is important and I also can't help deriving an opinion from those comments. It is about attitude. Thanks for sharing your post and participating in the challenge.

Apr 03, 2018 06:17 PM #27
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Ambassador
3,310,145

Kathy Streib

Home Stager - Palm Beach County,FL -561-914-6224
Have a question about Home Staging?
*
*
*
*
Spam prevention

Additional Information