How Do You Make Your Clients Feel?

If I could give you a gold star, I would!! Having a client-centric business model is hands-down the #1 best practice in real estate. No one wants to feel like they're just a line item on your whiteboard when it comes to selling their home. It's one of the biggest transactions in a person's life. Excellent article. 

I love your emphasis on kindness  I hope that my clients know I care about their outcome

I love that video. "The way you make people feel is what they remember" - and being a favorite versus being the best - what a key distinction.

Thank you for sharing and good luck with your certification!

Hi Jan- Love your post!  Clients, customers, etc can tell when all we see when we look at them is a dollar sign or closed deal. When we remember that they are people with real concerns and dreams, and always do what's best for them...this is what separates us from anyone else. 

Are clients need to be made to feel special as they are the lifeblood of our business and we are nothing without them.

I had to do a search to see what that certification you are working to achieve meant.  Good Luck to you

Like a million bucks whether they spend a dollar or thousands. Thanks!

Beautiful post and I appreciated the video. I expect that YOU make people feel very good about doing business with you.

Jan my take is I treat them the way I would like to be treated and that is a high bar:)Endre

Hi Jan:

This is such a well-deserved feature and such an important topic. Having met and talked with you in person, this IS you, from start to finish. And I particularly enjoyed the video - such a powerful message!

Jeff

with everything goiung virtual such as Zoom...many professionals have forgotten that the personal touch and face to face encounters are still the best way to provide the best experience for clients

Love that video! Yes, yes, yes! Hospitality in every business would be wonderful.❤️ Thanks for the post and congrats on pursuing your classes.

Eleanor Roosevelt was a wise woman and one I admire greatly. Thanks for sharing ths quote. As I pause to reflect on the many people I know, quite a few miss the kindness aspect as their first response to things, yet they consider themselves kind. I think some assume authenticity translates into a need to be brutally honest. Or they try to guide someone to their notion of the truth in a somewhat condescending manner. In my opinion, being kind and thoughtful about others feelings paves the way for bringing happiness. Empathy is highly under-rated. 

Thank you so much Jan for taking the time to share your feelings and passions and for introducing me to the world of Danny Meyer. I connected immediately to his philosophy of surrounding yourself with people that have a high HQ! Brilliant!

Hello Jan, People do need more from us because of the pandemic and the environment caused by the pandemic.  My HQ is very high. It is why people hire me ... combined with my skills, knowledge, and experience. 

Hospitality is not always easy ... but it is always necessary.  Even when "we" are having a bad day or don't feel well, we must rise up and be hospitable.  It is important to make everyone feel special and cared about. 

This is a great post, I love the fact that you're helping to humanize real estate, which is always important but especially right now, during the pandemic!

Thanks for sharing Jan!

Real estate has always been about solving problems, whether it's about a move or energy efficiency.  Solving how someone gets from point A to point B, effectively and efficiently to the best of my ability is key.   Maintaining the status quo has always included professionalism, integrity, thinking outside the box, and making sure everything is running smoothly.

I agree Jan!  Our job is not just facilitating the transaction--we have to manage expectations, emotions, settle conflicts and always represent our clients' best interest.  We have to stay level headed and calm and show empathy with the clients

Jan, congratulations on achieving one of the best FEATURES on ActiveRain. I read your article and watched the video and it made all the difference to me. I think it's great that you are working toward achieving certification for High Performance Master recognition. You continue to surpass common expectations other realtors and business owners strive to achieve but miss the boat. I know you're going to do great, learn a lot, and the recipients of your kindness, optimism, work ethics, curious intelligence, and integrity will benefit. Your loyal customers will benefit greatly. 

Jan, I'm a believer in you. If that Certification Program becomes available where I live, I'm going to sign up. I wish you the best always.

So true! We are not salespeople, we are service people who should always have their clients' needs first.

Jan Green 
Wonderful reminder of what one's job actually is! Thanks for the words and the video.
All the best - Lynn