customer service: Why Use a Full Time Real Estate Agent? - 08/24/09 03:42 AM
I get calls from buyers whose real estate agent told them to call me to see one of my listings. Their agent can't make the appointment or show the property because they are at work (their real job).
If that buyer finds a property they like, their agent is not qualified … (105 comments)
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customer service: Go Daddy Go! I mean GoDaddy® - 03/09/08 03:14 PM
In this day of automation and customer service centers being moved over seas, business at times gets very impersonal. No so for GoDaddy®. Their customer service just knocked my socks off.
This last week has been a huge nightmare for me. My domains for my key websites, including my business site was … (27 comments)
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customer service: Being a REALTOR® Requires Biting Your Lip a Lot - 03/02/08 09:00 PM
How many times did you want to say what was on your mind but decided to bite you lip. Mine was raw this week.
When trying to show property, I am getting more and more agents who are not returning phone calls. I have my theories why that is, but … (35 comments)
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customer service: More Clients are Calling Looking for a New Agent - 10/20/07 04:01 PM
In the last couple of months I have received contacts from more than a couple of people looking for a new REALTOR®. Since getting in the business I get these contacts from time to time, but lately it has been happening more and more.
I am extremely cautious when I receive one … (38 comments)
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customer service: Present All Offers Immediately - 05/28/07 03:44 PM
I am not sure why some agents do not get this. You must submit all offers immediately!
HAWAII ADMINISTRATIVE RULES - TITLE 16 / DEPARTMENT OF COMMERCE AND CONSUMER AFFAIRS - CHAPTER 99 / REAL ESTATE BROKERS AND SALESPERSONS
16-99-3(j) A licensee shall transmit immediately all written offers in any real estate … (9 comments)
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customer service: Do You Remember When? - 05/25/07 09:45 AM
Do you remember when to communicate with clients; you visited them or picked up the phone? Business was done in a much more personal way back then. Letters and notes were commonly hand written and if it was official we may have type written it. Back then clients were loyal and … (14 comments)
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customer service: Premium Service Listings – Would You Pay More? - 05/22/07 07:38 AM
Have heard of Full Service and Limited Service Listings. Have you heard of Premium Service Listings?
In our industry there seems to be a lot of companies and agents focused on dropping prices and lowering services. Limited listings, flat fees and for sale by owner listings are among some of the business … (39 comments)
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customer service: Full Time Professionals vs. Part Time Hobbyist or Limited Service Agents - 02/08/07 03:46 AM
I read a blog that stated it is about professionalism and not whether you are full-time, part-time or a discount broker. I feel the need to speak my mind.
Let's talk about professionalism for a moment. Professionalism is the product of hard work, training and dedication.
If it is about professionalism, tell me … (28 comments)
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customer service: Are You Really Meeting Your Clients Expectations? - 01/19/07 02:46 PM
While on floor duty yesterday I answered a call from an out of state home owner. He currently has another local Realtor managing his property about a mile from my office. He is considering selling the home. Whether he decides to sell or keep it rented it will be with another … (8 comments)
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customer service: The Sky is Not Falling - The Internet is Not Replacing Realtors - 01/14/07 01:29 AM
In several recent blogs and posts this question has come up frequently. Several agents seem very defensive about online services and how they may replace Realtors one day.
I have only one thing to day about that. Get over it!
Yes there is more information than ever out there. Yes clients have … (62 comments)
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customer service: Realtors Love Their Toys, Sometimes More Than People - 01/04/07 03:58 PM
I fall in this category, do you? I can not live without my electronic toys (tools).
My life as I know it would not be the same without my Treo Phone, Laptop Computer, Sprint Broadband Card, Digital Camera and various memory sticks and cruzer drives. That is what travels with my in my brief case. When at … (10 comments)
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customer service: Going the Extra Mile for Your Clients - 12/26/06 02:33 PM
All top agents do things that average agents would not think of doing for their clients. Looking back on 2006 I thought I would start a list of a few I have done this year. Please add to the list, I think it will be a fun read to see some … (18 comments)
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customer service: A Special Thank You to a Top Agent and Great Friend - 12/26/06 01:43 PM
I realized I tend to write too much about the negatives I see in our business. I thought I would change the tone and write about something positive that happened to me this month.
The reality is we have an industry made up of some really great people and a few … (12 comments)
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customer service: You Have to be Prepared to Say No - 12/09/06 03:20 PM
One of the hardest words for a salespeople to say is no.
Inexperienced agents in the business all go through the same process of growth. Initially they chase every piece of business they can find, whether it be good business or not. After all they have nothing better to waste their … (16 comments)
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customer service: Did You Just Call Me Stupid? - 12/02/06 06:56 PM
This hit me as I was reading a conversation on a blog about one franchise over another. It kind of hit home with me. I had a similar conversation with a representative from a large franchise who was trying to recruit me. After the pleasantries the conversation moved towards how much … (11 comments)
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customer service: Identifying Red Flags For Your Clients - 11/27/06 12:38 AM
One of our most important jobs as agents is to identify red flags to our clients, document and follow up.
An attorney who taught a class I attended a couple of years ago said you can never completely avoid law suits, but you can minimize potential exposure.
When you spot a potential problem … (33 comments)
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customer service: Internet is a Great Tool, But it Does Not Sell Property - 11/09/06 11:30 PM
As I sit at my computer and ponder the direct our business is heading it strikes me that there are two groups of sales professionals out there.
Group #1: (Mostly those of us over 40 years old) Depends on relationships and one on one encounters to do business and find customers.
Group #2: … (4 comments)
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