Bigger is better. Not necessarily.

Whether a business is big or small, standing behind the product and any rebates offered to entice you to buy is key. Whatever widget or service a company sells or provides, follow thru when a screw up happens is paramount. And how that series of contacts and the time frame involved once a problem is known makes for a happy ending, a draw or further frustration. Ordered a Dell lap top computer, because had bought a Dell product earlier this year. And due to offer for 15% Dell rebate opportunity if I did. I ordered in the time frame the offer was promised, got the machine, not the rebate.

     Dell computer rebate was not honored and the Dell coupon code numbers I was sent I was told are not valid. Never were in their system. I think they can be fixed if they look thru the process. After calls and emails to India and other locations in the solar system, nothing is down except told Dell is so busy and has such volume with their call centers from folks wondering where the machine is they ordered.

     I am in sales and if I told customers I am too busy to deal with problems, issues or their real estate requests, word would get around. As I searched on line to see if maybe I was the only one with an issue, nope. History of Dell computer poor service / sales problems for some time now. Dude, you getting a Dell? No thanks. Not another one. Or if I ordered one, with the promise of a rebate or purchase incentive, assume that rebate is not coming and do I want the machine anyway? More links as I looked thru Dell's on line reputation for not honoring computer purchase rebates. 

You are bound in business the longer you are in business to have misunderstandings and out and out mistakes made. But when a company starts to hear more and more about those complaints, mistakes and public relations faux pas, and does nothing about it, blogging about it helps others know beware, go easy and avoid this quick sand.

The bait and not honor what you promise way of doing business with Dell computer sales rebates is not the high road to take in their day to day business practices.

Maine Real Estate