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SUCCESSFUL REAL ESTATE AGENTS GET PAID FOR WHAT WE KNOW AND NOT WHAT WE DO.

By
Real Estate Agent with Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate 303829;0225082372

The secret of successful real estate practice is being paid for what you know and not what you do or how long it took to get it done. 

Tim Taylor  writes about how many hours he spends  preparing for a listing appointment.

Oh sure, you can keep track of the hours you spend on a CMA for a prospective listing client.  Or, you can keep track of the hours you spend previewing and touring with a prospective buyer.  However, is that the best practice??  Or, is it better to learn from experience and offer the prospective buyer or seller services that they CANNOT POSSIBLY DO FOR THEMSELVES??? Agent

DON'T FALL INTO THE TRAP OF COUNTING HOURS!  Rely on your experience and your market knowledge when meeting with prospective buyers OR sellers.  Shucks, home owners can now get the same information we have about what sold, for how much and when.  SO WHAT?? 

Does the average home owner understand that:

  • Every property is different and it takes real estate experience to understand the value of different features.
  • Even if you get an overpriced offer on an overpriced listing, there are no comparable recent sales to support the higher price.
  • For every $10,000 over the average list price in the area, the home buying pool is reduced in numbers. 
  • Just because the home 3 houses away sold for $100,000 more than the recommended list price two years ago doesn't mean that it would sell for the same amount today.
  • The pricing TREND for a community is often more important than prices TODAY. 

Are you listening to the owner??  Or, are you showing them how much time you spent researching their property?? 

PAY ME BY THE HOUR???   DON'T EVEN THINK ABOUT IT!

On one sale, I earned $5,000 an hour.   On others, I've earned about $50 an hour.  Over the course of the past 10 years, I've averaged about $110 per hour.  I can live with on that.

I'm worth every single dime I'm paid for the knowledge I use in my daily practice, knowledge that the home owner seller or home buyer does not have.

Nor am I paid by the hour.  Some of my best listing experiences lasted about one week on the market.  Some of my best selling experiences involved one or two home tours with buyers.  How much time we spend iwth a buyer or seller has to be measured against the likely success of that time spent.  When you're working with a past, repeat buyer or seller, there is a very high likelihood of success and you may be willing to invest more time with that client. 

On the other hand, if a buyer or seller is not completely on board with what you know to be the best practice for their stated needs, you may be working for experience and not for an expected commission.  That's just fine for new agents who need the experience, but not worth the time for experienced agents who can judge the likelihood of a successful closing. 

Success in real estate practice is know what to do and when, not how many hours we spend doing what we do.

After all, it's so much fun, who's counting??

 

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Comments(126)

Matthew Bartlett
Corcoran Global Living - Hill Top Team DRE Lic. #01353034 - Glendora, CA

Lenn - Your confidence and experience is evident. It's always good to be reminded of what is important so that we can stay focused on servicing our clients to the best of our ability. Thanks for the post!

Apr 07, 2010 06:28 PM
Teresa Boardman
Boardman Realty - Saint Paul, MN

I never think in terms of how much I make an hour. Maybe I should. Like you say sometimes it all goes fast and the hourly earnings would be hi and other times I work dor free. It was your headline that caught my eye. It is our experience that adds value that is the service our clients are paying for.  I recently worked with some buyers who did all of their homework, searched the web for homes and read books on home buying. Both are teachers and both have Masters degrees. When we got through the offer and negotiating process and done with the inspection one of the buyers sent me a note that said "you know, there isn't any way we could have done this on our own, it never would have happened with out you". He was talking about my experience. I knew where to look for the mouse droppings, I knew what they should offer for the home and I knew how to negotiate that offer and well we both know there is a lot more to it than that. It was nice to be appreciated and it was a reminder to me that I know stuff and that has a market value all it's own and the value is high.

Apr 07, 2010 10:15 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Cameron.  Only rarely does a client even mention how much I'm paid for a successful settlement.  I was sitting at a settlement table once when the Seller (I represented the Buyer) opined that he was paying me, the buyer's agent a lot of money. 

I told him that he was actually fortunate that he was paying a lot of money to an agent who knew what they were doing to get the difficult sale to close.  My words were "HA!, you could have paid nothing to many agents and never gotten to settlement".  The seller had a septic system that was buried and hadn't been serviced for 15 years.  My septic company found, serviced, upgraded and certified the system, got it approved by the county in about 36 hours.  We closed with about 24 hours to spare on the buyer's contingency.  His listing agent didn't have a clue how to comply with the contract or the new county regs for septics.

We had a back-up property but the seller didn't have a back-up buyer.  He was pretty quiet after that.  His wife was already in their new home in California.

Cheryl.  Thanks.  I'm happy when agents are well paid.

Carla.  Showing properties is, IMO, never a waste of time.  Even if the consumer doesn't buy or can't buy, the agent has increased their market knowledge and inventory.

Chris.  Of course, and that's as it should be.  Sellers just want to know what you're going to do to sell their home. 

Jane.  I'm not opposed to taking buyers on tours.  However, they have to be movitated and not just sight seeing.  I have a long list of buyer profiles whom I will not engage.  My early focus is on buyer motivation, ability and timeliness. 

Debe.  You wrote: 

"The behind-the-scenes research and analysis that we do is imperative to them and oftentimes goes unnoticed."

Never let your work for a client go unnoticed.  I keep a running conversation with my buyers about what I'm doing for them even if they are not directly involved.  They may not always understand what I'm doing for them or why, but they know that I'm looking out for them.

 

 

 

Apr 07, 2010 10:44 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Ellie.  I don't county points and, in fact, often go over the limit for posts that earn points.  Once I integrated ActiveRain into my market plan, I was here each day.

Kari.  I don't keep a record on a case by case basis.  That would not be a good use of my time.  For one thing, we can do more than one thing at a time.  I've got web sites that I spent time creating that are working for me all night long.  There are wonderful agents in my network that are working daily on business I sent to them. 

Andrea.  Best to start with a sound business plan and execute it daily.

Agent Aaron. OR INEFFICIENTLY!

Lynn.  Agreed, although I prefer "quiet confidence" to exuberance.  Whenever I post to someone who suffers from agism, the subject of "experience or exuberance" comes up.  They always claim that the young, even when inexperienced, make up for that lack of experience with exuberance.  If I am a buyer or seller, I would not want to be taken in by exuberance unless it's a reflection of a sound foundation of experience. 

Christine.  Good for you.

Matthew.  Glad to offer a perspective.

Teresa.  Absolutely.  I'm working with a PhD buyer now who, while is a sponge when introduced to comps, pricing, etc. realizes that she's totally "over her head" without my experience.

One thing I've learned over the years is that consumers who "have done their own research" do NOT have the knowledge base to enable them to relate their research to the actual real estate transaction. 

On the other hand, our experience through many transactions provides us with a foundation to know how to use information. 

Which, of course, is why FSBOs always have been, are now and always will be, on the fringe.

Which, of course, is why buyers who eschew working with a buyer's agent always have been, are now and always will be, putty in the hands of experienced listing agents.

 

 

 

Apr 07, 2010 11:06 PM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Lenn, knowledge is power and in the end you get paid for what you know. Experience can be the best teacher in this business. Thanks.

Apr 08, 2010 01:51 AM
Kim Boekholder Utah Real Estate/ PECO
Results Real Estate 801.580.5624 - Draper, UT
Broker Results Real Estate/Leasing Specialist PECO

Thank you for the fabulous blog.  So well said.  I always look forward to reading your post.  I tend to not comments on them, but enjoy them.  Your experience and knowledge is very beneficial.  Your clients are blessed to have you.

Apr 08, 2010 02:18 AM
Kim Boekholder Utah Real Estate/ PECO
Results Real Estate 801.580.5624 - Draper, UT
Broker Results Real Estate/Leasing Specialist PECO

Thank you for the fabulous blog.  So well said.  I always look forward to reading your post.  I tend to not comments on them, but enjoy them.  Your experience and knowledge is very beneficial.  Your clients are blessed to have you.

Apr 08, 2010 02:18 AM
Kim Boekholder Utah Real Estate/ PECO
Results Real Estate 801.580.5624 - Draper, UT
Broker Results Real Estate/Leasing Specialist PECO

Thank you for the fabulous blog.  So well said.  I always look forward to reading your post.  I tend to not comments on them, but enjoy them.  Your experience and knowledge is very beneficial.  Your clients are blessed to have you.

Apr 08, 2010 02:18 AM
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

Well said, Lenn.  I focus on providing good service to clients.  I also believe that the time put into a transaction is great marketing and an excellent education.  Once again, thanks for sharing your wisdom!

Apr 08, 2010 03:33 AM
Greg Nino
RE/MAX Compass - Houston, TX
Houston, Texas

Oh how true. I get so mad when I have a "quick offer" on my listings. The seller will sometimes hint that "not much was done." Sheesh.

Apr 08, 2010 05:11 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Michael.  Indeed, knowledge is power.  The experience from transactions cannot be matched.

Kim.  Thanks for the kind words.  Comment more often.

Sharon.  You bet it's time well spent.  We get to meet othere agents, brokers, inspectors, title attorneys and more.  Good contacts.

Apr 08, 2010 09:12 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Greg.  A quick offer simply means that the stars were lined up right that day.  Didn't you explain that??

Apr 08, 2010 10:23 AM
Terry Chenier
Homelife Glenayre Realty - Mission, BC

Lenn,

I don't count hours; never have. I do however spend a lot of time preparing a very detailed CMA and also in interviewing buyers. It pays off and makes life easier and the professionalism shows through.

Apr 08, 2010 11:46 AM
Ray Saenz
Exit Realty Laredo - Laredo, TX
Homes for Sale in Laredo, TX - Texas, Realtor

Lenn,
another point of view is to say what you offer as realtor, that's really important, sometimes many other agents do not offer what others offer and that is in the knowledge as you wrote above :) keep the good work !

Great blog !

 

Apr 08, 2010 04:23 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Terry.  That careful CMA protects the smart agent as well as inform the seller.

Ray.  Thanks.  Experience can be offered only by agents with . . . . .  experience.

Apr 08, 2010 11:18 PM
Robert L. Brown
www.mrbrownsellsgr.com - Grand Rapids, MI
Grand Rapids Real Estate Bellabay Realty, West Mic

Knowledge is power and experience is the key. It makes sense to me. Now on to convincing the seller/buyer public.

Apr 09, 2010 03:34 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Robert.  The key is having a sufficiency of inquiries that you can demonstrate your experience on a supply of consumers. 

If you have no business, it matters not how experienced you are.

Apr 09, 2010 05:32 AM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!

Point taken!  However, it does take me far more time to make it "presentable" as opposed to just pulling it together and having the bottom line.  Just like my blog--I spend way too much time on having the presentation perfectly presented!  LOL

Hope you have a wonderful weekend...

Apr 09, 2010 03:24 PM
Rick Schwartz
William Raveis Real Estate - Danbury, CT

35 years ago when I first got into sales, my manager quoted a little catch phrase to me. I'm not a big fan of catch phrases but this one has stuck with me.

There are people who get paid for their time and there are people who get paid for their expertise.  The people who get paid for their expertise ALWAYS make more money.

 

 

Apr 10, 2010 01:56 AM
Li Read
Sea to Sky Premier Properties (Salt Spring) - Salt Spring Island, BC
Caring expertise...knowledge for you!

A pleasure to read you post!    Thank you for taking the time to share this...it's the heart of the matter!   

Apr 16, 2010 08:24 AM