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Electronic Lockboxes now MANDATORY in Southern California

By
Real Estate Agent with Diamond Ridge Realty

Earlier today after logging into the MRMLS Matrix system which is the consolidated MLS system in use across much of Southern California, I noticed a new announcement about 'Revised CARETS Integrity Standards & CARETS Rules & Regulations'.  Yawn.

But I decided to check it out figuring that it would be a bunch of boring stuff - it was - and then I saw the final item summary.  It stated

As of June 1st, an electronic lockbox is required if one is present on a Residential or Residential Income property.  More than one lockbox may be used on the property as long as one of the lockbox is electronic and accessible by a key issued by one the CARETS members.

What?  At long last there will be a requirement that all members use a standardized electronic lockbox if there is any lockbox on the property?  So maybe the game of 'steal-the-key' at the bank-owned properties will be over?!?  I don't know how many times I've had to leave a property without showing it because some other agent decided to pocket the key after showing the listing to their client.  I'm sure that there will still be problems of missing keys but at least there's going to be a record of who was actually at the lockbox.

Frankly I'm shocked that the elusive REO brokers out there let this change slip through because now they'll need to have double-the-lockboxes on their properties. But I for one welcome this new rule.

Jean Hanley
Coldwell Banker Kivett Teeters - Hemet, CA
Specializing in Folks Who Want To Buy/Sell Homes

This is the best thing I have heard all day.  It's about damn time!  Pardon my French, but I noticed you standing in front of the Eiffel Tower, so I knew you would understand.  lol  Anyway, I'm in favor.

Apr 17, 2010 06:54 AM
COMPASS PALM SPRINGS | Stewart Penn
COMPASS - Palm Springs, CA
COMPASS Palm Springs - Broker Associate

Thanks for bringing this to our attention.

I'm not sure if it's applicable in Los Angeles, but I'll certainly check it out.

Apr 17, 2010 10:02 AM
Janet Fetterman
Royal Shell Real Estate Inc - Ocala, FL
Selling Luxury Lifestyles...

Boy I get my blood boiling when I hear comments like "Elusive Reo Agent".... do you know how many lock boxes and keys and doors I rekey at my expense because agents steal the keys? How did I become the enemy? I have done REO for 13+ years, I have over head like you wouldn't believe, I pay referrals out the ying yang back to the asset companies that the banks created in the first place, and the reason we didn't fight the electronic boxes is because we are TOLD what to do, we don't have a say in it. DO YOU UNDERSTAND?

So many Regular agents go through life with so many assumptions and misconceptions- for one, I belong to 6- SIX MLS's- 3 of which that cover 2 counties- because in our area that is how many Boards there are. SO, GUESS WHAT?....if agents don't belong to the primary board where the house is listed, then they won't be showing that property because they won't have that electronic key because I won't have to give them the combination code. So tell me, who is suffering here?

So yes, I'll have to buy electronic boxes at $100 a pop to satisfy this requirement and clearly 1/3 the agents in our market will no longer have access to 2/3 of the REO inventory. For those slimy REO Agents that play loose with  putting their reo houses in secondary mls's instead of the primaries, cobroke agents aren't going to even have that access with their primary mls keys.

All this has done is punish the reo agents who are operating with integrity and it will help those slimy agents who give reo agents a bad name. But I would ask that you not paint us all with the same brush, because we don't all deserve it and it gets real old putting up with the attitudes from the co-brokes.

 

Apr 17, 2010 11:10 AM
Michael J. O'Connor
Diamond Ridge Realty - Corona, CA
Eastvale - 951-847-4883

Hi Janet!

Thanks for reading my blog and providing your comments. 

I'm sure you noted that the title of the blog states this is a new requirement of the Southern California consolidated MLS system and obviously applies to your Florida listings.  If you need some of these lockboxes you can get as many as you need for a rental price of $4 per quarter from The Inland Gateway Association of REALTORS.

You've probably also read my brief bio description where I state that I'm an REO broker.  Oops, the secret is out now.  Yes, I sell REO.  Yes, I understand some of the issues that someone would never expect with listing REO properties.  Yes, I pay referral fees to asset management companies.  Yes, I have rekey expenses when my entire LOCKBOX gets removed from the gas meter or the water meter (yes this has actually happened). And yes, I've been double-boxing my properties since the beginning just so I can battle the slimy buyer's agents who steal the keys.  But I avoid the rekey-the-whole-house scenario because I always make sure that my office holds originals and only puts copies in the boxes.

So Janet, please follow your own profile description of "Concord Real Estate...Great Attitude...Great Results!" 

And maybe you should take tomorrow off and walk on the beach?

 

Apr 17, 2010 01:24 PM
Gerald Mayo
Prudential Team Realty - Estes Park, CO
Mr. Estes Park

Michael,

Nice blog.  Nice reply to Janet.  We use electronic lockboxes and can issue a one day code specific to that Realtor in case they don't subscribe or belong to our MLS system.   I beleive it is a great thing that we can track who was in the home, waht time etc.....

 

Gerald

Apr 17, 2010 02:39 PM
Dawn A Fabiszak
Private Label Realty ( Denver metro area, Colorado - Aurora, CO
The Dawn of a New Real Estate Experience!

Michael ~ wow, the Denver area has attempted to switch to an electronic lockbox system twice in the last 17 years and it fails everytime.  Let us know how successful it is.

 

Apr 17, 2010 06:19 PM
Debi Boucher
Real Estate Showcase Photography - Woodland Park, CO
"Realtor Showcase" - Real Estate Photography/Virtual Tours

I think it's important to have a record of who enters the home. Period. It protects everyone.

Debi

Apr 18, 2010 04:42 AM
Terry Chenier
Homelife Glenayre Realty - Mission, BC

Michael,

We recently converted to the latest, newest lockbox. An email automatically gets generated when anyone accesses it.

Apr 18, 2010 10:56 AM
Cameron Wilson
Labrum Real Estate - Murrieta, CA
The Short Guy - Murrieta,Temecula,Menifee Californ

So MRMLS is taking it upon themselves to help the masses who are complaining about REO agents OK.

Many of them are not very good, or professional, I agree, so I will spend the extra money to install Supra boxes but now agents will have to 'respect' the REO properties by locking them, turning off the lights, leaving a card etc as I will not give out the code to the combo box, vendors use, and assign the supra so I know for sure who was in there for each property.

 Guess everyone will now have to be on their best behavior which is no problem for me.

Apr 18, 2010 11:24 AM
c m
Colorado Springs, CO

I know those boxes make more sense, but as a stager I really like the combo box, easy to get in and out, without having to disturb anyone...good post, lots of info!

Apr 19, 2010 04:51 PM
Todd Clark - Retired
eXp Realty LLC - Tigard, OR
Principle Broker Oregon

I hate the steal the key game! I had this happen recently on one of my short sale listings, but thanks to the electronic key system, I was able to track it down. (They claimed to have forgotten to put it back) Sorry, that door can only be locked with the key and you put in an offer later that day!

Apr 27, 2010 04:09 AM