Garage door remotes, 911, and Google!
An odd thing happened yesterday. I'd spent a good portion of the day "upgrading" my memory on homes for sale in Gladden Farms, Marana, AZ and previewed 28 vacant homes in the surrounding neighborhoods. It is amazing what you can purchase for under $150,000 right now in this lovely, immaculate subdivision. It was a tiring afternoon, but my husband had come along for the company and the safety, and it was a nice time to visit and talk about our week.
I was watching a cooking show about 8:00 p.m. ( I LOVE THEM!) and my phone rang. My clients were calling that had just closed on their home this past Friday. They explained that they were headed to their new home to check things out, and when they got there, the garage door was open and there was a small light on inside their home. They were adamant that they had not left it that way. They were shaken, and wanted to know what to do.
I advised calling 911 and saying you weren't SURE it was an emergency, but that there could be someone in your home and you didn't know what to do.
They promised to call me back later and hung up.
Well, after 45 minutes I couldn't wait any longer so I called them. They said they were waiting in their car. The police had gone through the home, shut the garage door, and left. After waiting 30 minutes, my clients re-called the police and asked if they could enter the house. The dispatcher told them to wait until the police cleared it with them.
So they waited another hour. EVENTUALLY, they were told that there were no signs of forced entry, and that perhaps the garage door opener was on a frequency that was picked up by a neighborhood remote. They were cleared to enter the home.
My clients called me back and asked if a frequency could be changed on a remote. Not knowing the answer, I goggled for the information and sent them an instruction guide. If it doesn't work, I told them I'll get them a technician that can look at it for them. (As agents, don't we always have LISTS of references for our clients!!)
So this morning I'm replaying the whole scenario in my mind and it suddenly hit me... my clients called ME before 911! Wow - I'm glad they didn't enter the home, and everything worked out for the best, and I'm even more glad I was able to take their call.
In my book, when in doubt, call 911.
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