Special offer

HOW MUCH IS TOO MUCH WHEN MAKING REFERRALS?

By
Real Estate Agent with Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate 303829;0225082372

I received mail from an agent in South Florida today looking for a referral agent for Lovettsville.  Mmmmm. 

Hello Lenn,
I am a realtor in S. Florida.  I have clients who are looking to buy 10+ acres with a 4/2 in Lovettesville.  
Please contact me with your referral information if you would like to consider working with me and my clients.
Thank you,

  • Guess who has a home right in Lovettsville??? 
  • Guess who knows just about every home in Lovettsville? 
  • Guess who knows every Lovettsville statistic for homes sold for the past 2 years? 
  • Guess who would represent home buyers as a true fiduciary?
  • Guess who knows how to negotiate with a degree of finesse that the seller and listing agents don't even usually know what happened?
  • Guess who knows the pricing trends for Lovettsville to a point where I can practically predict what the price will be in a year?
  • Guess who has enough experience with appraisals to zero in on value of properties, no matter what the list price?

So, I e-mail the agent back asking how much she wants for a referral fee.  This is what I got back:

Hi Lenn,
My referral fee is 25%, however, if I secure the property for them I would like to split 50/50. I already have a couple of prospects for them.

I am selling a house for them in S. Florida. 
Please let me know if this is something you would consider.
Thank you,

Mmmm.  Interesting.  She is going to charge 25% for sending an e-mail.  Then, she wants to collect 50% of my commission if she can "secure the property for them"  I'm not sure what "secure" the property means, but I can't imagine that it would mean anything more than find listings for them to see.  I don't believe she is going to come to Lovettsville to show the home.  I don't believe that she is going to write, negotiate a contract, do the inspections, arrange for settlement, and assume the risk of buyer agency.  So, what is she going to do that would justify a 50% referral fee? 

Of course, my answer was easy.  I don't even pay 25% referral fee.  I'm surely not going to pay 50%. 

"No thanks."

Funny thing.  She didn't ask anything about my experience. 

I love this business.

         ALL THINGS CONSIDERED. . . . . .

Courtesy:  Homefinders.com

Homes in Lovettsville

Posted by


_______________________________________________________________________________________________________


Want to learn more about Loudoun County, VA? Join Loudoun County, VA on Facebook!

Comments(83)

Faina Sechzer
Henderson-Sotheby's International Realty - Princeton, NJ
Real Estate Expert - Princeton, Montgomery ,Hopewell, NJ
Lenn - 25%, 50% - it's hard to justify any of these numbers based on the work the referring agent does- mostly it's just an e-mail or a phone call. These numbers are a reflection of the value, we the agents put on them. In a free marketplace the market sets the price. For agents like Annette Thomson, myself and probably many others, lead acquisition is the hardest thing and we are willing to pay. I don't get relocation or any other leads from anyone. Like Annette said "50% of something is better than 100% of nothing". Am I happy? Of course not, but such is life until my business grows. When my AR friends turn down those unreasonable referrals, can you please send them my way.lol.
Sep 01, 2007 01:05 PM
Jennifer Kirby
Kirby Fine Homes - Minneapolis, MN
The Luxury Agent
I don't mind giving a referral fee but usually keep it below 20%. I have had one agent thought tell me that he would give me a referral fee, but that I had to give it all to charity. My question to him was, "What's the Point then?" Of course he wasn't given any of the commission he was making to anyone other than himself. I chose a different agent.
Sep 01, 2007 02:28 PM
Catherine Myers
Windermere Bay Area Properties - Walnut Creek, CA
Walnut Creek, CA Real Estate
I have a referral now, that the referring agent said she knows the client is difficult and she will reduce the amount of her referral fee by how difficult the client becomes, lol, how do you like that... ?  Thoughtful of her... so far the client has been a dream.
Sep 01, 2007 06:37 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland


Aaron. I don't believe your buyers will be too happy when you disclose to them that "By the way, the lender that I am referring you to will pay me $XX for referring you".

Makes the home buyer just so much meat.  It also invites RESPA.  That referral fee had better be disclosed.  I believe I would skip the Weds meeting.  Who knows what that loan officer will do for a few bucks in terms of lender fees, points, etc.  Not someone I want to do business with.

Brian.  Thanks for commenting.  That was one of the points of my post.  The referring agent's interest was limited to the referral fee.

Annette.  I agree with your math and your rationale for paying 50%.  New agents need experience.  I'd do the same thing and probably did.  It was so long ago, I can't remember. 

Brad.  The buyer had to be in a higher than $600K price range because of the location and the desired acreage.  But, that doesn't matter to me.  I believe that 50% is gouging.  In fact, the type of property that the buyer wanted would be a work intensive, RISK INTENSIVE property. 

Faina.  The agent in Florida probably assumed that lead acquisition is hard here and I'd jump at her referral.  Lead acquisition is not hard for me.  I generate way more business than I can handle and always have.  When your business grows, you'll feel the same way I do. 
 
Jennifer.
  THAT ASTOUNDS ME.  How dare they tell you what to do with your income.  Like you said, how much of their income are THEY giving to charity.  Guess I'd pass on that one too. 

Corina.  You are SO right.  The comments are as good, if not better than the posts.  You know you've posted something worthwhile when the comments are more than
"great post".

Catherine.  That's funny.  Perhaps the "difficult" one is the agent making the referral.

Sep 01, 2007 11:44 PM
Kelley Eling
Fathom Realty Group - Sonoma, CA
Realtor Extraordinaire
Referral fees in my neck of the woods range from 20-30%, but are usually 25%.
Sep 02, 2007 04:13 AM
Fran Gatti
RE/MAX Integrity - Medford, OR
Managing Principal Broker - RE/MAX Integrity

Lenn,

Good response to a dumb request. 

Sep 02, 2007 04:42 AM
Fran Gaspari
Patriot Land Transfer, Inc. - Limerick, PA
"The Title Man" - Title Insurance - PA & NJ

Lenn,

The good sisters (nuns) taught us in grade school that we are entitled to a fair days pay in return for a fair days work. Shouldn't all income be commensurate with the amount of effort expended? Thanks,   Fran

Sep 02, 2007 05:18 AM
Jim Crawford
Long & Foster - Fredericksburg, VA
Jim Crawford Broker Associate Fredericksburg VA
Lenn... You've done it again!  We do a lot of email referrals, 25% is as high as it ever goes.  And guess what?  A lot of agents appreciate the fact we are not greedy.  We once did several referrals with an out of state agent that made a load of money by working with us...then they decided to switch agents for a bigger cut.  Guess what?  The other agent did not honor the referral.  They then called us back to complain about the other agent.  We hung up on them!  Greed gets what it deserves!
Sep 02, 2007 01:05 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Kelley.  25% is what a lot of agents ask for.  I think it's high for moderate priced properties.  I'm more comfortable with less.  I charge 10% for properties under $200K and 20% for properties $200K and over.  Once the referral fee is paid off the top, the agent then often has a broker split.  I want the agent doing the work to have incentive to give my referral a lot of attention.

Jim.  Oh gee! ! !   I want to do that.  Hang up on a greedy agent.  What fun that must have been.  I've got an an agent team in Harford County MD that still owes me $1800 for a referral where they paid me 10% rather than 20%.  Needless to say, they don't get any more referrals from me.  What was so funny was that, when they were caught, the wife, called me and started to curse at me.  Like I'd done something wrong.  Talk about shooting yourself in the foot.  They promised they'd make it up on the next sale.  They didn't.  Greed, greed, greed.  By their own admission, my referrals accounted for 1/3 of their business in 2006. 

Brad.  The property this buyer wanted was a house with acreage, 10 acres or more.  Properties with with acreage are risk intensive because of the survey, well, septic, tax matters, inspections, etc.  They are a lot more complicated than a house in town in a subdivision. 

Sep 03, 2007 12:14 AM
Jim Crawford
Long & Foster - Fredericksburg, VA
Jim Crawford Broker Associate Fredericksburg VA
Lenn the other thing that we decided not to do is refer to teams.  It is the easiest way to lose the referral.  We recently had an new agent in a team  talk to us about our referral, and tell us it was closing in a  few weeks,  After it closed, the team leader tell us that he did not know we wanted a referral!  Our offices were next to one another.  So much for teams.  It was truly a case of the blind leading the blind.  That is when I decided to leave that company and return to REMAX.
Sep 03, 2007 02:00 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Jim.  I try my best to develop relationships with small independent brokers.  They are, in my experience, more likely to make sure I get paid. 

This is one issue that should NEVER be a problem.  It's enough to make one lose trust in our brethren.

Yeah, I'm laughing out loud. 

Sep 03, 2007 04:45 AM
Dawn DeGroff
Fredericksburg Realty, Inc - Fredericksburg, VA
I bet that agent is not an active rain member...If she was she would not mess with Lenn!
Sep 03, 2007 08:04 AM
Dom Naidoo
Westside Properties - Venice, CA
Malibu to the Marina Real Estate
Lenn, maybe you should have negotiated the agent down to 25% which is a standard referral fee here in California/Los Angeles area. By the way, what is the average referral fee paid for your area?
Sep 03, 2007 10:51 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Christina and Kevin.

I think you're new to ActiveRain and welcome.  Please remove the links from your comment or I'll have to delete your comment. 

The agent asked for 25% referral fee or 50% if she found the listings to show.  I have a very successful brokerage.  I don't have to pay for leads at all.  Our of the county in which I live, my network of agents and brokers do the selling.  In Lovettsville, I do the selling.  I'm the most experienced agent/broker in the county but the agent didn't even inquire about that.  It appears that she would refer to anyone who would pay her 50% for showing home listing she sent to me.  What a crock. 

Only a hungry, inexperienced agent with no business would take that referral. 

Once that buyer gets to Virginia, they are MY CLIENT, no the referring agent in Florida.  That means I have the responsibility and risk.  I'm not going to pay 50, 35 or 25% for taking the kind of risk involved in selling homes with acreage in Virginia. 

Thanks for commenting.  Please remove the links from your comment. 

Sep 03, 2007 10:55 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Dominick.  Thanks very much for commenting. 

I don't know what the standard is.  I hope agents are not trying to implement any kind of "standard" because that would violate the anti-trust laws that DOJ is dogging us about. 

I don't know what the average fee is.  I know that I set broker policy in my brokerage and I charge 10 or 20% when I make a referral and I don't pay more than 20% when I take one and I'm very particular about what I take.

When I e-mailed the agent asking what her fee was, if she had simply said 25%, I'd have told her that I would be happy to help her buyer referral but I only pay 20%.  Then she could have taken it or not.  But, she threw in that klinker about 50% if she finds the property.  She's in Florida for goodness sake. 

I believe that she thought she'd get an anxious agent because the house they are interested in is priced at just under $700k.  She's in Florida and perhaps in an area where prices are low.  $700K is not a high priced property in my area.  I've got 5 under contract now and only one is under $700K at $640,000.

 

Sep 03, 2007 11:03 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Thanks for not linking Tony. 

I don't know what I can say about your web site.  You've got a PR4 and that's pretty good.  You rank #7 for "Denver buyers agent", which is good. 

But the rank for "Denver real estate" or "Denver homes for sale" is not so good. 

The site is a bit of a laundry list, but shuck, Google doesn't care.  It's what attracts buyers to contact you that counts.  On your page, the buyer has to get to the bottom of the page to get an e-mail link. 

I suspect that having that e-mail address public must bring a lot of spam too.  Or, maybe not.

Good luck

 

Sep 03, 2007 11:49 AM
Christina Strommen Stevens
Southwest Realty Advisors LLC - Galveston, TX
Galveston Texas Realtor, Vacation home expert

Please feel free to remove my post.  I feel you did not read my prior post which I was elaborating on.  Just to refresh your memory here it is.

Cedant, biggest relo service in the nation charges 35%.  25% is standard and I would not accept any less unless it was told of a specific circumstance. Only b/c I am VERY involved with my relos.  Much more then most.  I don't just say well here you go.  The 50/50 was strange since she is not showing or really handling the transaction.  I don't think that is even legal.  I would not give a relo to an agent who was not willing to pay 25% b/c as a business woman I know I will find a qualified agent that does pay the going rate.  I send out about 30 relos a year.  The fact that I only charge 25% is a shock to other friends with a certain national brokerage.  All the big names use Cendant.  They handle almost all corporate relos in the nation. 

When considering an agent for a relo  I ask much more then just the fee.  I stay involved so I deserve the 25%.  I expect twice weekly updates and ask the customer to give me progress reports.  If they are not satisfied we handle the situation b/c my customer is usually, by this time become my friend.  I have lost many deals b/c of lazy agents I referred to.  Stay involved people.  Their is much more that is of importance then just your fee.  You will get nothing if you refer to the wrong agent.  I have learned the hard way.  Once the in office politics of only using in office lending lost me 2 deals that Cendant referred to one agent.  I was so mad that it played a HUGE role in my decision to change brokerages.  We were pushed to send relos yet the policing of the relos was never done.  The party I had referred will never use us again b/c the agent Cendant assigned to them was an idiot for lack of a better word.

BLR guy.  Don't be insulted by responses.  We are all entitled to our opinions and that is all they are.  That is what a forum is for.  Just give them heck about the truth and you will feel much better.  Sometimes it is not worth the time to type a response.

I never disagreed that your specific situation was right.  I choose to elaborate on the issues above. 

I have started a new topic regarding any violation I may have caused due to referencing my website.  Thanks for the brain storm.  I welcome all references to anyone's website.  I was under the impression that was what active HTML is for.  My purpose for commenting is SEO.   If I cannot reference my sites then feel free to remove.  I see EVERYONE actively referring to their sites all the time on Activerain and they should. 

Sep 03, 2007 12:43 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Tony.

I suspect that the meta title and description tage are not helping. 


<head>
<title>Denver Real Estate Referral Agent Agreement</title>
<!-- slideshow scriptage -->

I'm no expert, but a site has to produce for, maybe "denver real estate agent" and it really doesn't.

Keyword: denver real estate agents URL Pattern: tonymassey.com/referrals

Querying Google. Please be patient...

| 0| 100
Sorry, Your site was not within the ranks in GoogleTM's results.

It's possible that the site may not be properly indexed by googlebotTM. Make sure
that your web site is googlefriendly and feel free to post a request at the GoogleRankings.com SEO Center
Page Rank
Number of Backlinks: 0   (Check GoogleTM)
Keyword: denver real estate agents URL Pattern: tonymassey.com/referrals

Querying Google. Please be patient...
| 0| 100
Sorry, Your site was not within the ranks in GoogleTM's results.

It's possible that the site may not be properly indexed by googlebotTM. Make sure
that your web site is googlefriendly and feel free to post a request at the GoogleRankings.com SEO Center
Page Rank
Number of Backlinks: 0   (Check GoogleTM)

Sep 03, 2007 12:43 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Christina and Kevin.  Since you choose not to remove the links, I just deleted the comment. 

Anyone can link on ActiveRain posts as much as they wish, on your own blog and posts on your own blog.  Linking in comments on someone else's blog is not generally done because it's a way of hijacking someone eles's blog for links to your own web sites or posts.

Cendant is not a model I would wish to follow.  They are infamous for "after the fact" referral attempts, now against the law in some states. 

I don't really care what other agents or brokers charge or pay.  I think referral fees are too high and I just don't pay over 20% and that is only for a well qualified buyer in a price range of more than $400K.  I prefer to keep my time open for buyers that don't have another agent involved.  So, when the fee gets over 20%, the incentive for me to spend my time with the buyer is gone.  I make more money managing web site traffic than working with low priced buyers or buyers with a referral fee attached.  Just no incentive. 

Sep 03, 2007 01:05 PM
James Downing - Metro DC Houses Team REALTORS®, CRS, GRI, ABR,MRP, MilRes
Real Living | At Home - Washington, DC
When Looking to Buy or Sell - Make the Right Move

Thats an insane fee.  Funny I was going to write a post about referral fees when I saw this post. 

This agent can't "secure" anything - she is not licensed in the state!  Sounds like she is trying to practice Real Estate without a license.  Plus if she is "securing the listing" are you then acting as a limited service broker?  What a can of worms that opens up in Virginia!

If I was her seller and I found out she was selling me to the highest bidder and not the one with the most experience I would fire her so fast her head would spin !!! (But that's just me).

 

Sep 06, 2007 12:41 PM