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Are We Losing The Fine Art of Face-To-Face Communication

By
Real Estate Agent

Social Networking - Is it as effective of a marketing tool as we think, or are we simply evolving into beings that avoid real face to face communication? 

I've shuffled around awhile.  Without telling you my exact age, I will explain that I'm a pre-boomer, pre-gen-x, and just about pre anything that is left shuffling around at all.

When I was a kid, we had a phone that was on a "party" line.  Party lines weren't something you dialed an "800" number for and had billed by the minute to your credit card.  They were phone lines you shared with a few other phone company customers.  You hoped that when you needed to phone, someone else wasn't already on the line.

In 1983 when my first computer, an Apple IIE, was purchased, I had a grandson, just 2½ years old, who showed me how to use the keyboard arrow keys to make Jill jump over Jack in a game, on the computer screen.  I was amazed.   Not that the computer could do that, in the old pre Windows 3.1 environment; but that my grandkid already knew how to make it work.

So it has been with the advancement of computers, the internet, newsgroups, Facebook, blogs, and The Twitter (as Betty White calls it).

It was easy for us to embrace the idea of computers in the real estate industry.  After all, in the early years of my career, 29 years ago, the MLS was something we received in book form, delivered to our office, once a week on Saturdays.  I can still remember the antiquated first MLS computer with the Microfiche sitting on the counter, right next to it.

In 1981, there were virtually no agents with cell phones, and I believe I may have been one of the first Sacramento agents, if not the first agent, to get a pager.  I needed to feel connected.  Not so much for clients, but for my kids.

With email, we discovered the delight of communication, which was less intrusive.  We could time manage email.  We only needed to talk to people when WE wanted to!

There's been a whole new lingo which has originated from texting.  I'm wondering if the average citizen less than 40 years old, can construct a proper sentence any longer.  Everything is in a staccato shorthand version of life, being transported unseen, across the planet in milliseconds.

I sometimes wonder how we folks, that use Facebooking, Tweeting, and blogging all the time, have any real time managing our business.  I attended a wedding recently.  I heard two cell phones go off during the ceremony.   And during the reception, many folks couldn't seem to manage a complete sentence at the dinner, without being compelled to answer a text message, or cell call.  This was on a Saturday night.  Most everyone we knew was at the wedding.  And usual business hours were over.

Perhaps we are taking the easy way out.  Rather than picking up the phone to do a little old fashioned networking, which could subject us to rejection, we compose and send endless social networking tweets and posts instead.

Have we lost the fine art of face-to-face communication?  I'm curious what you think about the direction communication has taken and which we seem so compelled to follow.  What are your thoughts?

Posted by

Myrl Jeffcoat ActiveRain Signature
  

Comments(60)

Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Paul - I was at a shopping mall a couple weekends ago.  There were rows of teenagers sitting on benches in the center of the mall, all texting or gaming.  No one was talking, or interacting with one another, they just sat next to one another and interacted with people in other realms.  I figure if the gods can outsource that communicative energy to robots, they won't need us anymore:-)

Ron - After reading your comment, let me tell of a case, where a guy flew from North Carolina to California to spend time with his aging parents.  But when he got here, he spent at least 50% of time, on his I-Phone, with friends back in North Carolina:-)

Dec 28, 2010 03:38 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Karen - I think much of it is a "compulsive-obsessive" thing, as you point out!

Kathy S. - I make a prediction.  In the not so distant future, folks will begin to treasure stamped cards that arrive by the USPS, with handwritten notes in cursive.  They will be rare, and appreciated for the time taken to be created and written, other than punched out with 2 thumbs.

Dec 28, 2010 03:41 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

William - That "pre-anything" label, is just another way for me to say, I'm older than the gods:-)  I always find it so fascinating that you seem to be able to read me even though we haven't met.  Your vision of my smiling at your comments, is quite true.  And I hope your thoughts about no one aging on the internet is true. . .That would make it cheaper than other alternatives and embalming too:-)

Dec 28, 2010 03:48 AM
Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

Myrl, you've raised some great points for thought.  We have to be up on technology in our profession.  We are losing the time for face-to-face communication, and with that, over time, the how to.  Not sure what can be done about it. 

Dec 28, 2010 03:56 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Shane- I only hope that some masterful archaeologist has created a Rosetta stone for translation from our old cursive missives, to the LOLs of today:-)

Beth - I agree with you!  There are times when quick response to meet business needs is important, and technology has provided us a way to do that.  However, I think we far too often go way beyond that, when nothing really pressing is going on, and we excuse ourselves from an enriching conversation with one standing next to you, to answer a text that says, "I'm waiting for the gas pump to fill up my car."

Ken - You're absolutely right!  We need to keep up with technology, otherwise we go the way of the dinosaur.  It is important that we use technology, and not abuse it.

Dec 28, 2010 03:57 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Ellie - You have captured the spirit of this blog.  You have outlined the good, the bad, and the ugly.  I remember when we needed to drive offers to other agents, because there were no fax machines.  Do you think I'm happy with technology?  You betcha!  But it breaks my heart to see those rows of teenagers on the couch using opposable thumbs to communicate, rather than interacting with those sitting next to them.

Terri - I admire your great skill at answering an incoming text, while still collecting 25 points for your 10 word comment. . .LOL  That's a classic:-)

Dec 28, 2010 04:04 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Jeff D. - Your sentence, "One has to strike a balance with on-line and face-to-face, or on the phone," addresses the crux of the situation.  And you're right about the laptops and blackberries at holiday events.  I experienced that a little yesterday.  It was quiet enough that I composed this blog in my head. . .LOL

Dec 28, 2010 04:08 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Robert - You have addressed the part of me that I am trying to not become. . .That ol' broad "pining for the good ol' days". . .No longer to exist on earth, but simply texting away:-)

Gary - I think so too.  And like you, I hope we keep in touch with old communication methods.  I can't help but wonder if the next generation will refine communication, and what things they will do to achieve it.

Dec 28, 2010 04:13 AM
Denise Hamlin, Broker/Owner
Cardinal Realty ~ 319-400-0268 - Iowa City, IA
Helping Happy Clients Make Smart Choices

Myrl ~ If it wasn't for the tools you're talking about I would have a much harder time living quite as far away from home as I do. These tools make my life easier on a number of levels. That said, I wish people were able to use their tools in moderation. They are not a replacement for face to face communication. You're probably right, that is the road we are on. They shouldn't distract from whoever you are currently with as they all too often do. If you are with someone they should get ALL of your attention. Also, cell phones should be switched off in public places (and by that I don't just mean the Wedding ceremony, I also mean the checkout line at Walmart!) We'd be a lot better off if these things were happening, as they're not we are probably witnessing the end of face to face communication. (Unfortunately).

 

Dec 28, 2010 04:18 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Cheryl - Exactly!  I see people ignoring folks they are with, to communicate with absent.  Yet, when they finally get with the people they had been texting with, they instead text those they just left:-)

Richard - I think Real Estate Professionals have had a front row center seat to the evolution of technology.  We have truly benefitted by its advent.  However, because of those benefits, I think we fear not being totally responsive to it, because we remember when it wasn't there.  It's a double edged sword!

Dec 28, 2010 04:18 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Fred - You and I have seen amazing changes in our lifetimes.  I am glad there is someone who remembers Party Lines being something other than what they are today:-)  Even more impressive is that you recall Mrs. Johnson listening in on the calls of others:-)    The very first real estate office I worked in was down the road from Mather Air Force Base.  The bulk of our business came from selling to Airmen, using VA loans.  I fully remember the nightmarish days when points would fluctuate wildly before close of escrow. 

Joan - I have yet to attend a RainCamp.  I came close to signing up for the one in San Jose a couple months back, but had time conflicts.  I plan on attending one in the future.  Hopefully, somewhere else in the country, where I haven't been before, and possibly where I could meet Rainers I've come to know, but haven't met.

Fred - I think true survival to a power grid failure, will come from knowledge gained from the Amish:-)

Ellie P. - I enjoy conversation with seniors and retirees too.  They seem to have time and discuss the finer nuances of life.

Dec 28, 2010 04:27 AM
Valerie Baker
Exit Real Estate Professionals - Spokane, WA
Spokane Realtor

Myrl - A funny thing happened this year.  I received more Christmas cards in the mail than usual!  When everyone was sending cards, some people stopped doing so because it seemed too impersonal and pointless.  Now that hardly anyone is sending them, people are seeing it as a special effort to make friends and family feel appreciated!  I, personally, get rather offended when someone I am speaking with starts texting during our conversation . . .especially when they don't even bother to excuse themselves.  Where is Emily Post when we need her?!!

Dec 28, 2010 04:28 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Bob - I agree that cell phones have done more to liberate real estate professionals than just about any advancement in technology.  The fax machine ran a close second, but has already been replaced with other methods, which has advanced those tasks with even newer technology. 

Hella - For out of town clients, technology is a godsend.  I remember before it's present state, it was often like pulling teeth to work with out of towners.

Michael F. - I watched a TV segment that talked about libraries without books.  Everything is becoming "Kendalized."

Dec 28, 2010 04:35 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Cameron - What if everything old became new again.  For example, many of us jumped into social networking, because we didn't want to be left behind.  We abandoned old ways of building client base, which now may be wide open for opportunity because of the absence of real estate professionals. . .Just something to think about.  There is a whole marketplace which has become abandoned and isn't being cultivated and farmed. 

Emily - I should host a dinner party at my house, with the caveat that no tech devices are welcome.  I would only worry that no one would show up:-)

Dorie - Exactly!  What IS up with that!  To me, that is the most confounding question of the day!

Irene - I'm convinced those teenagers will produce children by artificial insemination, with DNA which has been selected via Facebook. .. LOL

Dec 28, 2010 04:45 AM
Marie Story
Coldwell Banker - Pinecrest (Miami) - Pinecrest, FL
Broker Associate, Pinecrest (Miami) Specialist

Maybe that's why part of the new Windows based phone's tag line is "and get back to life".  And it show a man turning off the phone and getting back to his child's soccer game!

Dec 28, 2010 04:47 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Myrl.

Great post and congrats on the feature.  Your point is well taken and valid.  What is interesting is that we are hearing anecdotal evidence that teens are buying stationary to write snail mail to their friends.  When interviewed, their comment was they had 400 friends on Facebook, however, they were writing to the special ones.  Google is working with small businesses to improve their ranking on line.  Instead of emailing or texting or any other internet avenue, they have instructed their sales people to CALL ON THE PHONE, and they are getting better results...Imagine that!  We all love that personal attention!  Thanks for this thought provoking moment. A

Dec 28, 2010 04:56 AM
Sharon Sein
Sein Organizing Solutions & Home Staging - Feasterville Trevose, PA

Myrl, resistance is futile! ;)

Seriously, I resisted FB for the longest time, insisting that all I needed was my cell & my e-mail. Now I don't think I could live without it. (Ugg)

 

Dec 28, 2010 07:50 AM
Mary Douglas
United Country Ponderosa Realty, Red Feather Lakes, Colorado - Red Feather Lakes, CO
REALTOR, Red Feather Lakes, Colorado

Myrl, for our business tecnology is great.  I've worked with many who do not even have email.  We actually meet and sign papers and talk on the phone.  My relationships with them are stronger because of it.  But business aside, I do worry about kids who constanty text and really seem lost without their gadgets... I worry what our world will become without a basis for human connection. 

Dec 28, 2010 02:05 PM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

Hey Myrl: If it were not for technology, you and I may never have met. But yeah, I still remember my phone number when we had a party line: It was Sunset 4, 4494. And our phone had a different ring when the call was for us. The upside was you could always listen in on your neighbor's phone conversations and learn way more about them than you would ever want to know.

Dec 29, 2010 08:13 AM
Fred Cope
Reliant Realty in Nashville, TN - Nashville, TN
Looking For Homes With A Smile

Myrl,

Even though we are recalling "back when", my mind goes back to recent times with grand children.  Recently, a neighbor child asked my grandson who was the old man that came to play with him?  My grandson told him that I was not old, and a brief debate ensued.  My grandson ended it with a question: "Can old men do cartwheels and summer-saults?"  His friend said, "No way!"

The next time I visited, I had uphold the grandson's honor and do a cartwheel and a summer-sault.

"See, he's not old!!!"

Dec 30, 2010 04:56 PM