Special offer

The Moon Is Taken - Should You Ask For It Anyway?

By
Real Estate Broker/Owner with KGC Properties LLC, Tucson Property Management & Real Estate

Yesterday:  "Hi - I have a home that I need help managing. What are your fees?" I explain my very competitive fees! Response: "Would you drop  all your fees and reduce your monthly management fee more than half of what you charge?"  My response? I put the ball back in the callers court...with humor, I asked, "If you went to work tomorrow, your boss took your vacation and sick days away, and cut your pay down more than half - but wants you to work the same amount - would you?"

Of course we know what the answer was. 

Should he have asked for everything anyway?  Sure - but IF he knew how to ask - we'd probably have something to work with.  I believe there are two problems with asking for the moon:

  • Not really knowing what you want, so you decide to want everything.
  • Then, not knowing how to ask for everything, and ending up with nothing.

There is a price to pay for asking for anything and everything - so make sure to follow a few tips if you intend to ask for the moon:

If you know your request is outrageous- don't ask for more on top of it.  One over the moon request is easier to manage and find a compromise for than asking for several "are you kidding me" requests.

If you are going to ask for a bunch of things - be sure to know which things you want the most and ask for those last.  Why last? Because if the person you are asking becomes defensive, you can reduce the pressure by saying,  "Well, let's just forget about the first few items and focus on these."

Re-define your meaning of respect. If you are playing games, asking for everything just to see what you can get; or to set the authority that your needs are most important- don't bother asking at all.  It's better to have the perspective that each person has needs and desires and work toward negotiating equitable solutions.

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Buying or selling Tucson real estate, Mt Lemmon, Tucson bank-owned homes, Tucson rental homes, or Tucson lease option homes? Visit www.KGCPropertiesLLC.com .

                                                 

 

This blog is written with my opinions and my opinions are  presented with accuracy but not guarantees. Please talk to a professional before making any real estate, financial or agency decisions.    Gabrielle Kamahele Rhind - 2014. If you want to reprint parts of this - just email me for my permission: KGCProperties@gmail.com .

 

Comments(45)

Chris Olsen
Olsen Ziegler Realty - Cleveland, OH
Broker Owner Cleveland Ohio Real Estate

Hi Gabrielle -- Well said.  I am a follower of Principled Negotiations by the Harvard Negotiation Project.  Fisher/Ury's book: Getting to Yes has helped me more than anything. Everyone would be wise to read/subscribe to these core principles.

Mar 17, 2011 06:12 AM
Peter Lavelle REALTOR®
eXp Realty (888) 397-7352 Ext:1148 - Philadelphia, PA
Your Home SOLD 4 Times Faster Than MLS Average

Great post. Sometimes I use the wife to husband approach. Sometimes the wife talks and we as husbands let it go from one ear to the other, until.....the wife says....."You know, I was just thinking." That statement alone will stop anyone in their tracks and get the attention needed to start a reasonable negotiation.

Mar 17, 2011 06:31 AM
Bill Gillhespy
16 Sunview Blvd - Fort Myers Beach, FL
Fort Myers Beach Realtor, Fort Myers Beach Agent - Homes & Condos

Hi gabrielle,  Interesting post and comment thread.  i agree that some situations might support a compromise but asking for something without knowing how great a situation really is makes no sense.

Mar 17, 2011 06:49 AM
Brenda Mullen
RE/MAX Associates - San Antonio, TX
Your San Antonio TX Real Estate Agent!!

He asked for your fees and then asked you to reduce them.  For what?  Is he going to do something for you or does he think you'll do this because he asked?  Weird and nice answer you gave him :). 

Mar 17, 2011 06:56 AM
Barb Van Stensel
Chicago, IL

I'm surprised they didn't ask for the stars as well!  Don't you just love mute?!!  Sounds like the words flowed and made them take a step back and rethink.  Good for you in understanding your value!

Mar 17, 2011 07:24 AM
Lorraine or Loretta Kratz
Crescent Moon Realty, Inc. & Land N Sea Auctions. - San Marcos, CA
Certified Negotiation Consultants

Enjoying reading your post and the many comments. Asking is a two way street, and the power of persuasion is another ingredient.

Mar 17, 2011 08:01 AM
Gabrielle Kamahele Rhind
KGC Properties LLC, Tucson Property Management & Real Estate - Tucson, AZ
Broker/Owner

HI BARB!  I am sure the stars were next!

HI BRENDA!  I've been asked to reduce my fees so many times, I don't wonder why people ask anymore - I take it for what it is!

HI BILL!  Agreed - too often I come across folks that have been taught to ask for everything - regardless!

HI PETER!  That is great -- I know it gets my husband's attention!

HI CHRIS!  Thanks for the tip!

HI ANGELICA!  Let me know if it works on your husband - mine would say that it does!

HI KRISTI!  I think so as well - when it starts like this - it usually doesn't get better.  It could, but it wasn't worth the risk.

HI DENNIS!  I thought that graphic was appropriate - mad moon!

HI KIM!  I do as well - that works very well with sellers!

HI CARA! I have a masters & BA degrees in psychology and counseling -- and worked that field for a very long time.  Those skills tend to get use on a daily basis!

HI CINDY!  It is - but there needs to be something to work with first!

HI JOHN!  I thought so - based on the rest of the discussion - it was all or nothing - so I picked the best option for me.

HI TERRIE!  Agreed - give and take so everyone is happy is the goal!

HI GABE!  I've found that if I find a way to respond, with something that the person can identify with, it gets the message across nicely!

HI BARBARA!  Natural is critical - and being ready to respond is a plus as well!

HI RICH!  Thank you - sometimes, things just come out of my mouth and before I can stop it ... at least the caller laughed before we hung up!

HI CONNIE!  Excellent point - if the property owner can push me over - it should be a sign that a tenant could as well! 

Mar 17, 2011 08:11 AM
Sherrill Gooch
New Hope Realty Group, LLC - Hendersonville, TN
Residential, Luxury Home Specialist

I love this, just shared it with an agent in our office who was trying to write up an "over the moon" offer and asking me what else should be included. 

Great advice

Mar 17, 2011 08:35 AM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

Ahh the Moon is taken but many clients believe there still a pot of gold at the end of the rainbow and if they don't ask for it they will never receive it...

Mar 17, 2011 09:06 AM
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Sounds like they need to take a course to learn how to negotiate.  LOL  Great advice on being respectful and I love your comeback to them!  Way to put the ball back in their court.

Mar 17, 2011 09:21 AM
Christianne O'Malley
Dickson Realty - Reno, NV
Exceptional Service - Delivering Results in Reno!

Gabrielle - That's a sure fire way to offend the person receiving the request and shut down all negotiations. Usually it shows a lack of sincerity on the part of the offeror. 

Mar 17, 2011 09:37 AM
Michael Simcock
Coldwell Banker (Elk Grove, CA) - Elk Grove, CA
Elk Grove, CA Realtor 916 425-1084

Everyone is looking for value and it amazes me when folks ask for everything without offering something in return. I can see him coming from a position to ask for a discount if had a bunch of good properties that needed management. The I win, you lose tactic does not seem to get far and I keep hearing it.

Mar 17, 2011 10:11 AM
Ruthmarie Hicks
Keller Williams NY Realty - 120 Bloomingdale Road #101, White Plains NY 10605 - White Plains, NY

Asking for the moon seems to be in our DNA these days.  Buyers, sellers, renters - they all ask for way too much.  But that really took a lot o f guts.  They seemed to asking for the moon, the sun and few stars thrown in for good measure.

Mar 17, 2011 11:53 AM
Fred Hookham
Keller Williams - Milton, WI

Great blog! With all the stress in our profession these days, it was a pleasure to read something thoughtful about a subject that often degenerates into shouting. Thank you!

Mar 17, 2011 11:55 AM
Barbara Hensley
RE/MAX Properties - Rockwall, TX
Homes for Sale in Rockwall County, Texas

WOW, congratulations on a great FEATURED posts.  I enjoy every word of it!  I, for one, am all about giving value, not discounts!

Mar 17, 2011 12:21 PM
Mike Mayer
Mike Mayer, Broker/Owner - i List For Less Realty, LLC - Lafayette, LA

Nice job on taking thehigh road with your response. Vivat!

Mar 17, 2011 03:00 PM
Sarasota & Manatee Counties FL
SaraMana Properties - QuickFreeMLS.com - Bradenton, FL
QuickFreeMLS.com - Listings In Paradise

Great blog post! Thank you for sharing it with us!

Mar 17, 2011 05:57 PM
Mike Jones
SUNSTREET MORTGAGE, LLC (BK-0907366, NMLS 145171) - Tucson, AZ
Mike Jones NMLS 223495

Gabrielle,

Buyers in this market sometimes act like little children.  Unfocused, whiney and petulant.

Mike in Tucson

Mar 18, 2011 12:28 AM
Stephen-Michael Washington
Pre-Approval, First Time Buyer, Fixed Rates - Birmingham, AL
FHA and VA Mortgage Loans Alabama

Awesome Post! The art of negotiation, and dealing with a client that wants the moon. But, as you said, It's already taken!! Great pointers!

Mar 18, 2011 04:24 AM
Tim Lorenz
TIM LORENZ - Elite Home Sales Team - Mission Viejo, CA
949 874-2247

Yes I agree perspective is very important and so in motivation.  Need to know both and then you can properly represent the client.

Jun 22, 2011 02:53 AM