It's been the best of times and the worst of times when it comes to support services. I recently wrote a short post about my on-going issues with Animoto. It seems a bit ironic that at the same time I was having an experience of a completely different nature with IXACT Contact which I decided to try out due to Jennifer Allen's endorsement. My previous system was an EXCEL spread sheet which had finally hit the critical mass that made my home-made system - more than a tad sluggish. This contact management system is not sexy or flashy. It does what it says it will do - which is pretty much everything I need and it does it simply and easily. It is intuitive enough to user friendly. Oh - and one more thing - the customer service is top-notch.
Last week I enjoyed a webinar where the system's features were explained by Jennifer and an IXACT representative. They followed up with a phone call and helped me to secure the additional free weeks that you get for signing up through Jennifer. I mentioned that I needed an EXCEL file loaded and they called me to help with that. They followed up with a couple of emails to make sure everything was functioning the way I needed it to. These guys truly went that extra mile to help me get set up and they saved me perhaps a couple of hours of mucking around.
In my practice, I try to do the same. Sometimes its a bit difficult when I am with a client because I do turn off my phone when I am working with someone and when I'm driving in heavy or fast traffic (bluetooth notwithstanding - I find it too distracting under some circumstances). But theres is the model to certainly strive for...and thank you Jennifer - for introducing use to IXACT...
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