David Weekley Homes was 1 of the only 2 builders on the JD Powers Customer Service Champion Designation. They are among such revered names as Apple, Cadillac and the Ritz Carlton.
Over 800 brands were scrutinized; the areas that JD Powers focused on were people, presentation, price, process and product.
A representative from JD Powers’ real estate division stated that David Weekley Homes excelled in the people, product and process areas.
JD Powers took title documents from several home builders in major markets last year and surveyed the home owners.
The reaults showed that there is a widening gap between the top and bottom. Many companies during difficult periods consider customer service as part of their job; rather than a part of their culture and that is what makes the difference. Here at David Weekley Homes it is part of our Core Values.
A spokesman for David Weekley Homes stated they feel their difference is their employees they continue to “try to recruit the best employees.”
Speaking as an employee for David Weekley Homes they reason the employees go above and beyond is because the company truly believes their employees are valuable assets and the company’s actions towards them reflect that. There are not that many companies that do that.
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