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And then she says, "I don't call MY REALTOR on Sundays."

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Real Estate Agent with Red Rock Real Estate (435) 632-9374 UT DRE# 6541633-SA00

And then she says, "I don't call MY REALTOR on Sundays."

 

The phone rang and I picked it up.The woman on the other end says, "I see you have a property for sale in ___________." I replied, "No, I have do not have any listings there but I see there are 11 homes for sale in that area."

 

She went on to tell me that she has a daughter that lives near there and will be making a trip in the afternoon, that she already has a real estate agent but doesn't call him on Sundays. She doesn't want to bother him.

 

What?! I asked her..."So because you do not want to bother your agent, it's okay to call me on a Sunday and ask real estate related questions you may have?"

 

She said, "Yes."

 

"I told her to stick with contacting her agent."

 

Conversation over!

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I, Wanda Kubat-Nerdin at Red Rock Real Estate Utah am responsible for my opinions expressed in this blog. Information herein is deemed to be reliable but not guaranteed and may change due to market conditions. Please do not take my pictures or artwork and use them as your own, they are my property and copyrighted.

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Wanda Kubat-Nerdin is a southern Utah REALTOR® assisting buyers and sellers in in the St. George area, Dammeron Valley, Diamond Valley, Veyo, Central, Hurricane, Ivins, La Verkin, Leeds, Santa Clara, and Washington real estate markets.
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Red Rock Real Estate
90 E 100 S, St. George, UT 84770

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Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Kat, You never know. I have gotten calls from people driving the neighborhoods calling agents on signs rather than meeting with their agent and getting inside to take a look.

Jared, You'd be surprised how many do not work weekends at all!

Debbie, Agreed! Not sure why my time could be utilized but her own agent 'got a free Sunday pass'!

Raymond, Today is looking better already, thank you very much!

Ed, It is amazing that she had no reservations to call me (and who knows how many other agents) rather than her own agent. 

Jill, Thoughtless comes to mind!

Scott, Glad to have ended the conversation as quickly as I did. My husband was just shaking his head and couldn't believe it!

Richie, I love it too...people are going to attempt to get what they want WHEN they want it and from WHOMEVER makes themselves available! 

Scott, We are in the people business. That means working weekends and must accommodate our clients NOT other agent's clients!

Aug 25, 2014 12:19 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Thank you Clay. Some days we will be tested!

Aug 25, 2014 12:38 AM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

Wanda good for you, it's amazing how some people don't mind bothering us bon't won't bother their agent.  I've had something similar happen to me also.

Aug 25, 2014 01:25 AM
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Wow.  You cannot make this stuff up!  What a rude person.  You spelled it out for her and she still didn't see what she was doing?  Ugh.

Aug 25, 2014 01:51 AM
Phil Stevenson, CRMP
PS Mortgage Lending 305-791-4874 or 888-845-6630 - Miami, FL
"Mortgage Nerd" in Miami, Florida and Texas

Wanda, there needs to be a certain level of respect between caller and professional even if it's a preliminary call. I've had calls sometimes just simply to ask questions and that's okay but please and thank you go a long way as well.

Aug 25, 2014 03:44 AM
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Hmmmm ... I must be overlooking the logic of this statement!  What??  And believe it or not, I get calls with much the same askew logic.  They don't want to bother or can't get ahold of their own Mortgage Lender and want to ask financing questions.   It always makes me wonder if the other professional gave them the impression they couldn't call ... or if it's just the thinking of that specific client.  Either way, it's not good ...

Gene

Aug 25, 2014 03:57 AM
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

What, her daughter can't talk? I would have told her to tell her lazy daughter to call her lazy agent and quit wasting m time.

Aug 25, 2014 05:00 AM
Katina Hargrove 352-551-0308
Stake Your Land Realty, Inc. - Eustis, FL
Broker/Owner, SFR®, e-PRO®, GRI, AHWD, REALTOR®

Wanda, I myself have had customers calling me and asking for answers, they do state that they have a Realtor, but will also search for themselves. I have had my own customers tell me that they went and spoke to the agent and got some answers. That is when I step in and nicely tell them that If they want something or have questions to please call me. You did what we hope all agents will do, send them back and be loyal....

Aug 25, 2014 05:08 AM
Susan Jacobsen
The Alliance Group Realty - Hilton Head Island, SC
20 Years Providing WOW Real Estate Service

Wanda - I applaud your bravery but I will say that I do answer calls on Sunday - and every other day. I guess I do because - (a) though I do have a solid pipeline I'm always looking for business (b) most of my calls are people on vacation with limited time and (c) we have a team here and I know I can pass someone off - but like to be sure I'm responding.

I do understand that one can feel that their person has a life and you don't so why not call - but ,,,,,,,,,,,,,,,,,

Aug 25, 2014 05:11 AM
Katina Hargrove 352-551-0308
Stake Your Land Realty, Inc. - Eustis, FL
Broker/Owner, SFR®, e-PRO®, GRI, AHWD, REALTOR®

Wanda, you could have possibly won her over, (some food for thought)because you did answer the phone and she is the one who contacted you...

 

Aug 25, 2014 05:21 AM
Elizabeth Straessle, MRP
All American Home Group - Newnan, GA
~Military Spouse~ AllAmericanHomeSourceRealty.co

Great response to her. It amazes me just how inconsiderate people are. 

Aug 25, 2014 05:24 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Sybil, Her agent's time must be more valuable than mine...NOT!

Karen, She failed to realize that it was rude and wanted to continue the conversation!

Phil, She had an agent and told me so but did not want to bother him on a Sunday but thought it was okay to call me and waste my time. Would that not bother you?

Gene, I love to be helpful but will not step outside the COE for anyone and last time I looked her agent doesn't work for free either!

Jeff, It was her agent, not her daughter's. Her daughter just happened to live near the properties she wanted to see.

Katina, A little advice goes a long way towards building trusting relationships!

Susan, I answer calls too on the weekends unless I am away but I do not talk to other agent's clients, not my place! That agent should be getting the calls.

Katina, Our conversation did not last long...especially when I found out she had an agent!

Elizabeth, She had no clue, whatsoever!

 

Aug 25, 2014 05:52 AM
Julie A. Black
KAUAI DREAMS REALTY Kauai Real Property Specialist - Kapaa, HI
CLHMS, CRS, GRI, Realtor, Broker

Classic story. I think we have all been there and done that. On one phone call I explained to some buyers if your agent doesn't pick up the phone on the weekends and that's important to you, then you need a new agent. 9 months latter they called me back and I sold them a house.

Aug 25, 2014 07:02 AM
Maureen Harmonay
Coldwell Banker Residential Brokerage - Bolton, MA
Your Country Property Specialist, Bolton MA

As ridiculous as this seems, it has happened to me, too!  And, from the looks of it, to many other commenters.  For me, it's usually someone whose realtor "lives too far away" or is "on vacation this week."  Like you, I advise the caller to wait until his/her realtor is available, because I am not!

Aug 25, 2014 07:42 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Julie, Great story and congrats on your success!

Maureen, It happens way too often. If someone takes on a client, they deserve full service, not just when it is convenient for the agent!

Aug 25, 2014 10:42 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I know I try to take Sundays off too, but that does not always happen.  When business presents itself, off I go!

Aug 25, 2014 10:58 AM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

I probably would have picked on her a little more and asked her to explain why she thought it was OK to bother me and ask me questions about other agents' listings when I'm not getting paid a dime and her agent, the one who is going to get paid by representing her, doesn't have to talk to her because she's giving him a break, and why she thinks that is fair or the way to do business. Because I'd be genuinely interested how a person could rationalize that kind of behavior.

Aug 25, 2014 11:00 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Joan, I work when clients need me but will not work for other agent's clients!

Elizabeth, I need to take some lessons from you! Thank you for the huge smile.

Aug 26, 2014 08:11 AM
1~Judi Barrett
Integrity Real Estate Services 116 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

It sounds like she should have been looking for a different since it's so obvious that she prefers to have one that works on Sundays.  That's a bad matchup between client and agent.  I would have been curious as to who her client is, because if she as a client will be that rude, I would be wondering who she was working with her and felt sorry for the agent. 

I  would be wondering which agent she called last Sunday and the Sunday before that since her agent doesn't work on Sunday(s).  

Aug 26, 2014 11:58 AM
Donna Foerster
HomeSmart Realty Group - Parker, CO
Metro Denver Real Estate Assistant

Wanda~ How does one even try to understand that logic? I certainly can't! Yeesh!

Aug 26, 2014 12:36 PM