Sandpoint Auto Repair and Tire Shop knows the value of customer service!
As a Realtor®, I know the importance of referrals. Any Real Estate agent can tell you the importance of someone being referred by a client. I don't understand why it seems so many businesses do not understand. It is not just in Sandpoint that customer service is an important part of business, it is anywhere someone is doing business, no matter the type business.
I was having having problems with my vehicle. (I will not use names in order to protect the inno...guilty) One business pulled my front drive line and called the next day saying they were able to find a replacement part for what I felt was a hefty amount. I declined. I then had my oil changed by yet another business and asked them specifically to check my u-joints while the car was on the rack for lube. Something just did not feel right to me.
Went back to pick the car up and all given the big thumbs up. No problems...all was checked and OK. I was still uncomfortable. I took the car to Les Schwab in Ponderay. Rick put it up on the rack to take a look see, even though they were extremely busy. Brought me back to show me the problem. U-joints, that one day before I had been told were OK, were about to wear through the drive shaft. Easily 1/2 inch of play. Not only was this a safety issue for me but those around me, and yet I had been sent back out on the road with a big thumbs up just the day before.
Ponderay Les Schwab will be receiving 4 star referrals. How many people, as a Realtor®, do you come in contact with, that many times need services of one nature or another? I am betting most of the public would be shocked to know the answer. Ponderay Les Schwab, a Sandpoint area business knows the value of reliable customer service, especially important in the Sandpoint area when considering the size of the community. No matter the weather tonight I will feel safe driving home to Naples, Id.
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MARK DON McINNES - YOUR NORTH IDAHO REAL ESTATE RESOURCE
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