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A walkthrough with a dog, 3 Cats, and a Snake

By
Real Estate Agent with Santrock Realty Group Inc. , 244213

 105 Trent Woods Way in CaryForgive me Rainers for not keeping in touch.  I have had a crazy spring season and, unfortunately haven't been able to keep up the blogging.  However, the events that transpired yesterday were just too juicy not to share w/my Rainer friends.  There certainly is one thing I can say about this business - every day is a new day and no two days are alike. 

I had back to back closings yesterday.  Yeah!! Well that's the way it was supposed to go down.  In real estate there is always something that comes up.  Read on for the details. 

Some long time friends of mine that used to live next to me in Park Village 519 Cranborne in Wellsleysold their home with me and bought another larger home in Wellsley in the afternoon (these neighborhoods are right around the corner from each other).  My friends put their house on the market at the beginning of April and they had multiple offers on their home the 1st day.  They spent a lot of time, based on my advice, getting their home ready to sell and it really made a difference.  They spiffed-up the landscaping, repainted the entire home, and we even had it staged. 

Everything on the sale of the Park Village home went as planned.  My clients moved into a hotel the day before to make sure the home was ready the day of closing.  They sent a cleaning crew and carpet cleaners the day before closing so the home looked fabulous for the walk through at 1pm .   At the closing yesterday at 10am the sellers were happy,  the buyers were happy, the Buyers Agent-Erin Callahan- was also great to work with. 

One Hour Before Closing at WalkthroughThat leads me to what happened at the walk through for the home my clients were scheduled to close on at 2pm in Wellsley.  The sellers of this home were using a company that provided an Entry Only listing in the MLS.  So, I worked directly with the sellers from contract to Closing.   On a side note-I had written in the contract that the sellers would have a cleaning crew clean the home and have the carpets professionally cleaned.  So, earlier this week I call Mr. & Mrs. Seller to find out when  when they will be moving.  They tell me they are moving on Thursday and Friday.  I paused  thinking - how in the world will they be able to get out of the home on Friday, have us do a walk through, and have the cleaners in all before 2pm... I've been in this business long enough to smell a rat and it was a big one.  Well maybe not a rat.... So I schedule the walk through at 1pm the day of closing knowing they wouldn't be ready regardless of the fact the sellers have assured me that the home will be ready. 

1pm yesterday my clients and I show up to the home as scheduled to find the sellers in the midst of moving  Snake Present at Walk through w/boat in backthings out of the home.  They indicate that they signed the day before!! Just because sellers sign the paperwork on the sale of their home doesn't mean my clients are going to sign on a home that is still being occupied by the sellers!! I think that came as a shock to them.  What planet are they from? See the picture to the right? Does it look like they are ready to close?  The wife was in the kitchen packing up the pantry when I arrived. Needless to say the repairs weren't been completed nor the home professionally cleaned!! 

Here is another good one.  I had requested that the owners take their pets with them so that the little boy(who is allergic to pets) won't see the gigantic snake in the garage, the three cats, and the big dog looming around.  I walk in and the cat flies out of the cupboard and the dog runs out of the bathroom.  We spent a half an hour chasing them down - at the same time (2pm) that we were supposed to close!!! Thank goodness little Freddie didn't see the commotion. 

 I immediately divert the cleaning crew scheduled for another job to this home and I informed the sellers that if they weren't out by 4pm we wouldn't be closing.  I owe a lot to Mirna Alvarez for bringing the girls over and making the best of a very bad situation.  Mirna helped the sellers move their "stuff" out of the home and cleaned everything up so my clients could get into the home last night.   As for the former owners - they showed up at 9pm to collect the rest of their stuff.  The nerve!!

Anyway, yesterday is behind myself and my clients.  They have a beautiful new home and are happy to get settled in and move on!!  

 

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Greg Hampton
Re/Max Around The Mountains - Blue Ridge, GA
North Georgia Mountain Property,Blue Rid
I hate it when sellers put moving off until the last minute. They sure don't want to put off getting the check. I start watching about a week before the closing so I can make sure the process is starting,if not I start calling the other realtor and make it known.
Apr 26, 2008 03:52 AM
Tracy Santrock
Santrock Realty Group Inc. , - Cary, NC
Raleigh - Cary Broker

Hey Greg,

Thanks for the comment. 

That would be great - thus the challenge with Entry Only listings.  You have to work directly w/the sellers.  I even stopped by the day before to tell the sellers to "speed things up" to no avail.  No agent - no pressure. 

Apr 26, 2008 03:57 AM
Teri Eckholm
Boardman Realty - White Bear Lake, MN
REALTOR Serving Mpls/St Paul North & East Metro
Tracy--Some people just don't get it! They don't realize that another family is involved and are just too wrapped up in themselves to have some empathy for the others in the transaction. Luckily you were perceptive enough to avoid a frustrating night for your clients. In a day or two it will all be a funny story to share at the housewarming party.
Apr 26, 2008 08:51 AM
Cynthia Tilghman, Realtor® Onslow County NC Home Specialist
Kingsbridge Realty, Inc - Hubert, NC
Tracy,
What a nightmare but thanks to your experience and knowledge, you were able to "save the day" for your clients. 

Apr 28, 2008 01:30 AM
Tracy Santrock
Santrock Realty Group Inc. , - Cary, NC
Raleigh - Cary Broker

Cynthia -

I, like you, care so much about my clients and I only want the best for them.  My main goal was to find a way to make sure my clients were taken care of.  I think I accomplished that goal but fell short in the fact that the sellers did not clearly understand(until the last moment) why they needed to be out of the home.

Apr 28, 2008 12:49 PM