An Experienced Salesperson Is Friendly And Listens To Their Clients
While attending school, I spent two years as a waiter at a high end restaurant in the Annapolis area. There, I learned a lot about the art of selling and customer service. After leaving that gig, I spent three years in another high end role in a resort type atmosphere. During this time, I was grasping what it means to think on your feet and how to respond to the needs and challenges of your customer.
These challenges are and will be met by the beginner in this field as they embark to learn the tricks of the trade. Dealing with multiple clients can be difficult, especially at peak times like winter here in South Florida. It is important to stay calm, listen, and identify the issues and offer the best solution at hand.
Some of us are born to be salespersons. We have a positive attitude 90% of the time, a pleasant demeanor, and very outgoing. Keep in mind though, the art of salesmanship can be learned through the art of development of interpersonal skills, listening and communication skills, and a lot of practice.
There are many laws that help or master this approach and the two biggest ones are as follows:
No. 1 Don’t talk about yourself, unless you are giving them your name and the reason you are in front of them. Rambling on about oneself is a DEAL KILLER.
No. 2 Sell your products or services by engaging your prospects with questions, not answers. Focus on what your clients need is not how great your product is.
Master these two big steps and you will achieve far better production than 80% of the other salepersons.
Comments(33)