It's All About the Presentation...Or is It?

Hi Debe, what a great story.  Wow, I can smell the bisque right now.  That is also a special treat to have a skilled and courteous chef come to present this to you.  In my traveling days I've been to many fine restaurants but I don't ever recall seeing the chef anywhere near our table (not counting the Benihana chefs and the Sushi chefs).

Debe I make a fantastic Lobster Bisque if I might say so myself:)) on the lighter side... seriously I do not do the heavy cream in it, but this picture just inspired me:)) To me it has to be superb ingredients, awesome presentation and great service that makes it perfect:))Endre

Good morning Debe.  I had already planned what I was going to have for lunch.  Now you've thrown a monkey wrench into those plans.  Looks tasty

You made this whole post very "delectable" in every way, Debe! I would hope that at some point you could tell him what a mark he made on you, so much so that it prompted an entire marketing blogpost! Here's to exemplary service--not enough of it in the world!

Good morning Debe. Your point is really well made. Going the extra mile does indeed matter.

The chef, and thus the restaurant, certainly earned bonus points in the "customer care" category.

A wonderful presentation is certainly important, and then needs to be followed with quality, whether it's food, wine, or a real estate transaction.

I do like making my clients feel like they are my only clients. I consider that great customer service. I strive to stand out from the other agents in my area this way. 

An important lesson Debe, and one that we should all pay attention to.

thanks

bob

Although, I take pride in my customer service. I am wondering if I should see what other marketing listings look like and see if I should implement or change all together. Would you mind sharing Ms Ambassador Debe Maxwell Email me or text me anytime.

Thank you as well.

LaurenSelinsky@gmail.com

949.310.4960

Debe, I like the seg way you make in your post from the Chef with excellent customer service to real estate. 

Debe I so agree - going the extra mile makes a HUGE difference with clients and it's why they keep coming back year after year as well as send us referrals. Making them feel as if they're our only client becomes easier over time.  I learned (from my Mom actually) to  focus 100% on who's in front of me - and on their needs and wants. It's all about them.

And yum - that lobster bisque looks wonderful!

Going the extra mile sets agents apart (in my opinion) and applies to other industries as well. As a society, fewer and fewer people go that extra mile these days. Doing so is rare and goes a long way.

Debe, your article is so important for folks getting ready to sell to read and understand that any real estate agent can input a listing on the internet. It takes so much more than that to set their home apart from the competition. Sellers in your market would do well to list with you!

What a perfect illustration of your point, and there is just no way not to score big with lobster bisque!

Debe Maxwell , Thanks for the informative post and comments.  I am just about to get my license so I've never had a listing.  What type of "thick brochures" do you leave? Are they specifically about that house, or do they include local info, too?  It sounds like a great idea.