Countrywide Short Sales - What's the latest 411??????

The short sale "experts" in loss mitigation have all been off for Christmas and New Years and are still hung over.

Amy:

Countrywide has become THE Worstlender to short sale, bar none.  Well, MAYBE Option One!  We used to get short sales through their loss mitigators in 30 days, now it takes far longer than any other lender we work with. 

Trying to get a response from the loss mitigators is like pulling my dog into the Vet's office.  The only thing you can do is be diligent in followup.  Multiple times daily if necessary.  By e-mail, fax and phone. 

Here is a trick that has increased or contract rate significantly!  Call the first thing in the morning just as they get to the office and before they get into their meetings, on the phone or immersed in their files.

When you call the LM, you may only end up with the gate keeper.  You notice that you will get the LM's phone information only after you have had a contact with them - after they contact you.  CW no longer gives out the LM's phone information. 

However, I always insist that the gatekeeper try to get in touch with the LM.  If unsuccessful, then I have them leave a phone message and an e-mail.  I will do this daily.

If I get no response, I will insist the gatekeeper contact the LM's supervisor, with a phone message and e-mail if necessary.

Last example.  Contact the bank's customer relation's department.  Not the Customer Service department - they are usually your first contact and are only "collections".  I have had a customer support rep save me several times, including walking to the LM's desk.