Only Get Upset When It Can Help

By
Real Estate Broker/Owner with HomeRome Realty 410-530-2400 311291

 

 

Only Get Upset When It Can Help

 

When a situation  is out of our  control, getting upset is a total waste and...

I don't do upset.

 

 

 

 

Upset faces

 

 

Here's an example:

 

 A closing has to be delayed. The buyer and seller have arranged time off from work. It's the end of the month. Everyone is inconvenienced... from the lender to the title company to the agents to the clients and to all the others who are working on a transaction. That includes movers, family members, baby sitters, employers and  bosses who schedules are disrupted.

 

When it is out of our control, such as the person who is responsible for a grant approval is just not available, there is nothing to do. 

Sorry but closing cannot  and will not happen at the planned time.

 

We as agents can not make it close!

No matter how angry, sarcastic and kindness impaired an agent becomes...the closing is still not going to happen!

 

What do you do when this happens?

Keep your buyers and sellers fully informed. Do not promise a settlement date until you have a final 'clear to close'.

 

 Yes, you can set a time and date but it is not written in stone.

There are last minute delays with funding, that one extra piece of paper that is needed, an employee verification, a missing certificate or a last minute change in almost anything.

Delays do happen!

 

Handle it with kindness, handle it with full explanation and handle as soon as you know there might be a problem. And then

 

Only Get Upset When It Can Help

 

Margaret Rome 410-530-2400

 

 

Posted by

Margaret Rome
HomeRome Realty
Broker/Owner/Realtor®

Baltimore, Maryland


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Comments (36)

Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Margaret Rome, Baltimore Maryland 

There are certainly plenty of opportunitiees for things to get in the way of closing on time, and bad behevior jsut doesn't help the situation, nor does it reflect well on us personally and professional, and it gets others upsets too. Knowing what could happen and being prepared ahead of time with contingency plans is far better and will make dealing with the delay much easier

Jeff

Sep 29, 2015 09:07 PM
Margaret Rome Baltimore 410-530-2400

Jeff Dowler CRS You speak from experience. Always good to see you.

Sep 30, 2015 11:17 AM
Margaret Rome Baltimore 410-530-2400

Jeff Dowler CRS Your last sentence says it all!

Oct 01, 2015 11:06 AM
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

In the inimitable words of Mickey:  "If you can't change it, don't worry about it".

Sep 29, 2015 09:24 PM
Margaret Rome Baltimore 410-530-2400

Roger D. Mucci 


I love Mickey's words!

Oct 01, 2015 10:55 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Margaret. Your title says it all and you are smart and right too.

Sep 29, 2015 09:26 PM
Margaret Rome Baltimore 410-530-2400

Sheila Anderson  I thank you.

Oct 01, 2015 10:54 AM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Margaret, I love the post. Great advice. Thank you for the reminder.

Sep 29, 2015 10:07 PM
Margaret Rome Baltimore 410-530-2400

Thanks Gita Bantwal 

Oct 01, 2015 10:54 AM
Paul McFadden
Responsive Pest Control - Seattle, WA
Pest Control, Seattle, WA.

Hi Margaret. I think most people are sorry they got upset in retrospect. It could mean we're not supposed to get upset at all. Thanks!

Sep 29, 2015 10:59 PM
Margaret Rome Baltimore 410-530-2400

Paul McFadden Most people do regret when they get upset and lose it.

Sep 30, 2015 11:18 AM
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

I always try to differentiate between righteous anger and impotent rage.

Sep 29, 2015 11:00 PM
Margaret Rome Baltimore 410-530-2400

Joe Pryor Now that would be a great title for a post.

Sep 30, 2015 11:19 AM
Jeanne Gregory
RE/MAX Southwest - Sugar Land, TX
The most important home I sell is YOURS!

Try to find plan B.  This happened to me last week when a big blue bank that starts with C didn't close on time and didn't act like they cared.  My buyers had an elderly parent with them and nowhere to live. We were able to work with the out of state seller, get a buyer's temporary lease and get them in the house.  Not always the best solution, but it worked this time. It closed on Monday.   I just wish that the paper pushers who get paid by the hour could see how much impact what they do has on other people's lives. 

Sep 29, 2015 11:28 PM
Margaret Rome Baltimore 410-530-2400

Jeanne Gregory What good luck  the buyers had you on their side.

Sep 30, 2015 11:21 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Who you really are and what you believe in as well as what drives you all comes out under pressure...Take note and adjust accordingly. Hello Margaret Rome, Baltimore Maryland 

Sep 29, 2015 11:35 PM
Margaret Rome Baltimore 410-530-2400

Richie Alan Naggar We learn a lot about people when they are under pressure.

Sep 30, 2015 11:22 AM
Vera Gonzalez
RE/MAX Suburban, Inc. - Sterling Heights, MI
Gonzo For Real Estate

Kindness impaired... Love that. Our job is to find the opportunity for the soltion and wow moment:)

Sep 29, 2015 11:39 PM
Margaret Rome Baltimore 410-530-2400

Vera Gonzalez Glad you like the term.

Sep 30, 2015 11:24 AM
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

It's true. I wish that we could all keep it together when things like this happen. It does our clients no good to see their agent going nuts. 

Sep 30, 2015 12:45 AM
Margaret Rome Baltimore 410-530-2400

Karen Fiddler, Broker/Owner Seeing an agent going nuts is not a good thing to witness. 

Oct 01, 2015 10:53 AM
Nicole Doty - Gilbert Real Estate Expert
Zion Realty - Gilbert, AZ
Broker/Owner of Zion Realty ZionRealtyAZ.com

I'm working on a transaction right now that was supposed to close Friday but probably will be put off until next Tuesday. But there's nothing I can do about it so I'd just be wasting my time being upset. 

Sep 30, 2015 12:56 AM
Margaret Rome Baltimore 410-530-2400

Nicole Doty - Gilbert Real Estate Expert  Hope your closing goes well.


I have one scheduled to close tomorrow...we will see if it happens.

Oct 01, 2015 10:52 AM
Bill Roberts
Brooks and Dunphy Real Estate - Oceanside, CA
"Baby Boomer" Retirement Planner

Oooooo Margaret Rome, Baltimore Maryland such good advice. I wish my wife worked this way. My life would be so much easier.

Bill Roberts

Sep 30, 2015 01:17 AM
Margaret Rome Baltimore 410-530-2400

My hubby used get annoyed when I refused to get upset with some things he thought were important.

Sep 30, 2015 03:16 AM
Shirley Coomer
Keller Williams Realty Sonoran Living - Phoenix, AZ
Realtor, Keller Williams Realty, Phoenix Az

We can not control others.  All we can do is be proactive and communicate with everyone.  It is always good to remind buyers and sellers to remain flexible!!

Sep 30, 2015 01:31 AM
Margaret Rome Baltimore 410-530-2400

Shirley Coomer Communicate and remain flexible...good advice.

Oct 01, 2015 10:50 AM
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Great advice and I agree, getting upset rarely helps, we just have to address situations as they arise and make them better sooner, rather than later.

Sep 30, 2015 02:15 AM
Margaret Rome Baltimore 410-530-2400

Brian England Just make them better sooner.

Oct 01, 2015 10:49 AM
Christine Bohn
RE/MAX Professionals - Gainesville, FL
The Bohn Team, Gainesville FL

I love the "kindness impaired" term.  I'm adding that to my terminology!  The learning curve for me is to be kind and professional when the other party on the phone is screaming "AT" me to "Fix it".   

Sep 30, 2015 05:49 AM
Margaret Rome Baltimore 410-530-2400

Thanks for loving my term. Being kind and professional is the way to get through these transactions.

Sep 30, 2015 11:14 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Hi Margaret, just went through one of these situations in the past 24 hours. You're right, getting mad and obnoxious solves nothing. The buyer's agent and I put our heads together, organized our clients, closed this afternoon. It just took some positive teamwork.

Sep 30, 2015 07:55 AM
Margaret Rome Baltimore 410-530-2400

Nina Hollander It is these times that agents are worth their weight in gold.

Oct 01, 2015 10:49 AM
Susan Laxson CRS
Premiere Plus Realty - Naples, FL
Realtor in Naples & Marco Island, FL

Communication and compassion are key in any transaction.  Good advice!

Sep 30, 2015 09:06 AM
Margaret Rome Baltimore 410-530-2400

Susan Laxson Wishing you all the best in Naples!

Sep 30, 2015 09:27 AM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

Great words for the wise on this one!  Better to take time to think about your words before you say them.

Sep 30, 2015 10:48 AM
Margaret Rome Baltimore 410-530-2400

Paula McDonald Always think before you release those words.

Oct 01, 2015 10:48 AM
Sharon Alters
Coldwell Banker Vanguard Realty - 904-673-2308 - Fleming Island, FL
Realtor - Homes for Sale Fleming Island FL

Margaret, absolutely. There are plenty of times when it can help but usually delay in closing is not one of them. 

Sep 30, 2015 10:48 AM
Margaret Rome Baltimore 410-530-2400

Sharon Alters You are so right.

Oct 01, 2015 10:47 AM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

Us getting upset cues the Client it is a disaster.  When we stay calm it helps them to stay calm.  I don't do upset either.

Sep 30, 2015 11:26 AM
Margaret Rome Baltimore 410-530-2400

Evelyn Johnston Glad to hear.

Oct 01, 2015 10:46 AM