Only Get Upset When It Can Help

Margaret Rome, Baltimore Maryland 

There are certainly plenty of opportunitiees for things to get in the way of closing on time, and bad behevior jsut doesn't help the situation, nor does it reflect well on us personally and professional, and it gets others upsets too. Knowing what could happen and being prepared ahead of time with contingency plans is far better and will make dealing with the delay much easier

Jeff

In the inimitable words of Mickey:  "If you can't change it, don't worry about it".

Good morning Margaret. Your title says it all and you are smart and right too.

Margaret, I love the post. Great advice. Thank you for the reminder.

Hi Margaret. I think most people are sorry they got upset in retrospect. It could mean we're not supposed to get upset at all. Thanks!

I always try to differentiate between righteous anger and impotent rage.

Try to find plan B.  This happened to me last week when a big blue bank that starts with C didn't close on time and didn't act like they cared.  My buyers had an elderly parent with them and nowhere to live. We were able to work with the out of state seller, get a buyer's temporary lease and get them in the house.  Not always the best solution, but it worked this time. It closed on Monday.   I just wish that the paper pushers who get paid by the hour could see how much impact what they do has on other people's lives. 

Who you really are and what you believe in as well as what drives you all comes out under pressure...Take note and adjust accordingly. Hello Margaret Rome, Baltimore Maryland 

Kindness impaired... Love that. Our job is to find the opportunity for the soltion and wow moment:)

It's true. I wish that we could all keep it together when things like this happen. It does our clients no good to see their agent going nuts. 

I'm working on a transaction right now that was supposed to close Friday but probably will be put off until next Tuesday. But there's nothing I can do about it so I'd just be wasting my time being upset. 

Oooooo Margaret Rome, Baltimore Maryland such good advice. I wish my wife worked this way. My life would be so much easier.

Bill Roberts

We can not control others.  All we can do is be proactive and communicate with everyone.  It is always good to remind buyers and sellers to remain flexible!!

Great advice and I agree, getting upset rarely helps, we just have to address situations as they arise and make them better sooner, rather than later.

I love the "kindness impaired" term.  I'm adding that to my terminology!  The learning curve for me is to be kind and professional when the other party on the phone is screaming "AT" me to "Fix it".   

Hi Margaret, just went through one of these situations in the past 24 hours. You're right, getting mad and obnoxious solves nothing. The buyer's agent and I put our heads together, organized our clients, closed this afternoon. It just took some positive teamwork.

Communication and compassion are key in any transaction.  Good advice!

Great words for the wise on this one!  Better to take time to think about your words before you say them.

Margaret, absolutely. There are plenty of times when it can help but usually delay in closing is not one of them. 

Us getting upset cues the Client it is a disaster.  When we stay calm it helps them to stay calm.  I don't do upset either.