Keeping You Informed- My Kind of Client Service
Most of us have our pet peeves about client/customer service. One of mine is not being kept informed of steps and procedures.
Several weeks ago, when I had some routine annual tests done at the Methodist Hospital near me, I was terribly impressed with how everyone at the hospital went out of their way to make all visitors and patients feel comfortable.
This is a large facility and it would be easy for anyone to get lost or turned around. But when I came through the door there was someone to point me in the right direction and then also tell me what would happen after that.
After checking in and going to the waiting room of the Women’s Center, I was greeted by a lovely lady who told me that Andrea would be coming out for me.
It’s so nice to know that when you’re sitting there waiting you haven’t been forgotten.
And when Andrea came to get me and was readying me for my test, she gave me the name of the next young lady who would perform the next test.
Each step of the way I was never left wondering which way to go or what would happen next.
They even had a robe and gown warming for me AND a cute pink tote to place my clothing in and take home.
This was not a one-time occurrence. I received my shots at Methodist in the spring and was again in awe of how organized everything was.
It’s not just about the service I received. It made me think of the service clients want and need from any business they’re dealing with.
For example, I think of those agents who walk their buyers and sellers through all the transactions and keep them informed along the way.
Their clients aren’t wondering what happened to their agent. They know exactly what the next step will be.
People want to be kept in the loop. They don’t want to feel forgotten or like they have to find someone to ask for help or directions.
The best way to grow and maintain your business is to focus on the quality of service you provide for your clients.