excellent client satisfaction: Stop playing the blame game. Pass it on.
- 05/07/12 10:51 PM
Stop playing the blame game.
Pass it on.
He said / she said...
“We should have fired him several times now!” “He is not being cooperative at all!” “I can’t get her to sign anything!” “Getting a call back is near impossible!” “She has fallen off the face of the earth!”
Are you getting these kinds of excuses from agents instead of answers?
You really have to wonder what kind of effort is being made to ensure the deal makes its way to the closing table. It surely can’t get there on its own and if the agent refuses to take charge, then all … (44 comments)
|
excellent client satisfaction: Be a professional and open those doors!
- 02/10/12 01:51 AM
Be a professional and open those doors!
There has been some discussion regarding out-of-area agents bringing clients down to southern Utah to purchase instead of referring them to local agents. Some local REALTORS disagree with this practice and may be reluctant to show their listings.
After listening to the argument, one thing is certain...
A listing agent’s duty and responsibility is to the seller to get the property SOLD! It is not up to the agent to decide who can view the property no more than who purchases the property. It is unethical and a grave disservice to clients to close the … (27 comments)
|
excellent client satisfaction: To get an answer, you have to ask, right?
- 02/04/12 02:37 AM
To get an answer, you have to ask, right?
I’ve decided to take down yesterday’s post What's MINE is MINE and I WANT YOURS TOO! for the following reasons:
It lacked cohesiveness Offered nothing of value Was selfishly driven Clients have the right to ask questions, we are here to service their needs; to help guide them to a successful transaction. Just because a request may be outside the comfort zone, it at least, deserves to be heard.
Do we have to give in to an unreasonable appeal? No. Of course the answer may heavily depend on laws, brokerage protocol and … (14 comments)
|
excellent client satisfaction: Thankful Thursdays: Red dirt between their toes!
- 01/26/12 01:00 AM
Thankful Thursdays: Red dirt between their toes!
There's nothing like the smell of freshly turned soil first thing in the morning! The rich red-orange-tan tones mixing together, creating the exciting promise of another custom home in the Cliffs of Snow Canyon.
First: The contractor chalks lines representing the floor plan on the lot to ensure the best fit and ideal location for the home. Second: My clients, with original floor plan in hand, walk the perimeter, thoroughly discussing changes, imagining the placement of the many rooms plus floor to ceiling windows offering optimum views of the dramatic Red Rock cliffs and Snow Canyon State Park. … (20 comments)
|
excellent client satisfaction: Motivational Monday: Treat people right and the rest will follow in 2012!
- 01/02/12 03:12 AM
Motivational Monday: Treat people right and the rest will follow in 2012!
I was told early in my career to look at a potential client and imagine a dollar sign on their forehead in order to close a deal. Thanks, but no thanks!
Don’t get me wrong, my family depends on my income to ensure bills are paid to make life comfortable but if you treat people with care, maintain loyalty while creating a trusting relationship, the rest will follow.
You hold the power to be successful based on methods that work without compromising your own standards. From experience I have learned that … (20 comments)
|
excellent client satisfaction: Thankful Thursdays: Christmas Party ~ A Year of Celebration in Southern Utah
- 12/08/11 07:30 AM
Thankful Thursdays: Christmas Party ~ A Year of Celebration in Southern Utah
Last night was AMAZING as 82 people gathered together in celebration and to give thanks for the successful business we experienced this year! Real estate agents far exceeded the goal of $80M in sales volume; they sold 485 homes in Southern Utah and have hit the $95M mark! We still have transactions in progress as I write this post.
This speaks volumes of an independently local-owned brokerage that is only 3 years young and has 38 real estate agents in the office! And proves once again that … (5 comments)
|
excellent client satisfaction: Motivational Monday: Home Buyers: Reduce your risk and hire a local agent.
- 12/05/11 12:53 AM
Motivational Monday: Home Buyers: Reduce your risk and hire a local agent.
After receiving a call from an out-of-area agent who wanted to see a listing, I was happy to open the door but was very curious why he would sell outside his area.
I asked him, "Why not refer clients to a local agent?" He said his clients would be purchasing multiple properties and he wanted to be closely involved.
I reminded him that a local agent:
Minimizes risk with local knowledge Has local insights on specific properties Is privvy about local market conditions Possesses local community information Lives, works and plays in the local area I would never dream of driving 300+ … (12 comments)
|
excellent client satisfaction: An inspection report is not a guarantee for repairs.
- 10/28/11 01:48 AM
An inspection report is not a guarantee for repairs.
A home inspection is a thorough report based on condition of property, not necessarily a repair list for the seller. Many buyers assume that just because a defect is found, the seller will automatically call a contractor and wallah, repairs done!
Not so.
I received an e-mail with a list from the buyer agent and was informed the buyer would walk IF the problems were not corrected. A whole $150.00 worth of repairs!
Hold on now! The seller:
Accepted buyer's offer without countering Guaranteed a home warranty with the purchase … (16 comments)
|
excellent client satisfaction: Motivational Monday: Show up with bells on!
- 10/24/11 01:43 AM
Motivational Monday: Show up with bells on!
The surest way to gain a client’s trust is to do what you say. When you set up an appointment to view homes, show up:
On time Every time Enthusiastic Prepared to go Dressed appropriately Arriving late, disheveled and poorly organized will be met with scrutiny and may end a potentially great relationship. That quick! If you’re going to be late, a courtesy call is expected and the least you can do when people are waiting.
You only get one chance to make a positive impression with new clients so make the effort of arriving … (18 comments)
|
excellent client satisfaction: Motivational Monday: Slow and steady now!
- 10/17/11 02:01 AM
Motivational Monday: Slow and steady now!
Do you still get excited when the phone rings with a new client on the other end of the line? I do and have learned through experience to settle down a bit in order create a winning strategy that better benefits them.
And that includes:
Researching homes that fit criteria Making an informed offer that is based upon local market information Negotiating aggressively to reach an accepted price Setting acceptable timelines for performing due diligence Reaching settlement and closing By taking the process step-by-step, it allows for a smoother, seamless transaction with less chance … (10 comments)
|
excellent client satisfaction: Got an Exit Strategy?
- 10/07/11 03:59 AM
Got an Exit Strategy?
When searching for homes with clients, one of the subjects we discuss is creating an exit strategy; whether the property they buy now will yield optimum results for them further down the road.
Based on my experience as an agent, a 3 bedroom, 2 bath, 2 car garage home is more desirable in the southern Utah area than say a 2 bedroom, 1.5 bath with a carport. Just as a property located in an H.O.A. may have more buyer appeal due to its pristine landscape upkeep than one that goes by the County standards, leaving yard care … (11 comments)
|
excellent client satisfaction: Thankful Thursdays: HOME SOLD! Under contract within 36 hours!
- 09/15/11 01:57 AM
Thankful Thursdays: HOME SOLD! Under contract within 36 hours!
One showing.
Two showings.
Same people.
In less than 24 hours.
Accepted contract in-hand in under 36 hours.
Prior to finishing up the paperwork for the listing, the seller told me he had past problems with real estate agents. I refused to let that bother me.
Imagine his surprise when after only 2 showings that a cash offer with a quick close arrived at my office in less than 48 hours!
We closed within 30 days, allowing him to move forward. Happy seller. Happy buyers. Smiles all around!
No problems here!
........................................................
Sunbrook Golf Course - St. George - 27 holes – Public
There … (18 comments)
|
excellent client satisfaction: What do consumers REALLY, REALLY want?
- 08/30/11 02:19 AM
What do consumers REALLY, REALLY want?
Local Market Knowledge
Anyone can put a Comparable Market Analysis together but are you able to sit down and discuss numbers to a potential seller? Or a buyer? Be savvy about what is happening in your local market. Be informed. You will be tested!
Effective Negotiation
Have you taken any classes or seminars that have helped you negotiate every aspect of a transaction whether it be price, conditions or sales strategy? Consumers expect some aggressiveness when discussing terms to garner the best results in a timely manner.
Online Presence
What do you bring to the table as far as internet marketing or advertising? … (17 comments)
|
excellent client satisfaction: Thankful Thursdays: Trust matters!
- 08/11/11 03:02 AM
Thankful Thursdays: Trust matters!
We can all agree there is no true method to gaining trust in relationships, whether professional or personal. A great plan is to gain the consumer’s confidence, one-client-at-a-time.
As you meet new people, discuss their needs and begin a new relationship, they rely on you to be:
Honest Yourself Reliable Competent Committed Trustworthy Open
Building a solid business rapport requires no less than putting client’s goals in the forefront while gaining positive results in a timely manner. Building trust takes time, every time. Keep promises and satisfy your client’s realistic expectations. Trust will follow and it does matter, … (16 comments)
|
excellent client satisfaction: Boy! Did I get a "Wake up Call" this morning!
- 06/10/11 08:37 AM
Boy! Did I get a "Wake up Call" this morning! I was trying to sleep in a little this morning and instead got a "Wake Up Call!" And the great news is...we have A-N A-C-C-E-P-T-E-D O-F-F-E-R! Exciting news! I jumped right up, grabbed a cup of coffee, turned on the computer, grabbed the phone, was poised to call my client...and then... ...looked at the clock...7:00 a.m. it read... Oh, perhaps I'll wait a bit before making the call, I caved 45 minutes later! The best part of the morning was giving my clients a "Wake up Call" relaying the the great news! … (30 comments)
|
excellent client satisfaction: I just lost a sale and am GLAD!
- 04/26/11 04:03 AM
I just lost a sale and am GLAD!
My clients found the perfect home in their price range on a golf course. We submitted the offer and the bank accepted it in one day. Yes, only one day! I ordered the geotechnical report from a local soils engineer firm to give to the inspector and my clients more information regarding the area.
As we began the due diligence process, the inspector sent his results to the buyers, noting moisture in the crawlspace. Even I know that is unusual as there should be dry ground in such an area.
I called:
The builder … (22 comments)
|
excellent client satisfaction: Thankful Thursdays: No house too big or small, I sell and show them all!
- 04/21/11 01:58 AM
Thankful Thursdays: No house too big or small, I sell and show them all!
One of my clients built this little birdhouse as a show of appreciation for a job well done. After taking several photos, I created a greeting card that is now send out to clients and potential clients as a way to stay in touch. What a constant reminder of his kindness and the unexpectedness of receiving a thoughtful gift that keeps giving!
I have amazing clients and am so very thankful for them!
… (20 comments)
|
excellent client satisfaction: Not EVERYTHING about the NEW YEAR should be NEW!
- 01/06/11 08:40 AM
Not EVERYTHING about the NEW YEAR should be NEW!
While searching out new clients this year, please be sure to remember existing clients that have sent referrals, given their trust and need nurturing. People who have done business with you will provide more business if you keep in touch with them. If you fall off the earth like so many agents do, then you get what you deserve...Nothing!
So while you are seeking new business, remember the people who gave you a chance to prove how good you really are and remind them once again why they chose you in the first place. … (29 comments)
|
excellent client satisfaction: Thankful Thursdays: 1st Residential Sale Recorded in Washington County Utah for 2011!
- 01/06/11 01:03 AM
Thankful Thursdays: 1st Residential Sale Recorded in Washington County Utah for 2011!
Lee, my real estate partner and I are the lucky agents who recorded the first residential sale of 2011 in Washington County, Utah. As the year ended, we had a transaction in progress and as everything came together, were notified it would close on Monday, January 3rd, the first official business day of the New Year.
Are we fortunate?
Yes, of course.
Blessed?
Certainly.
Thankful?
Most positively!
What does this mean?
For our clients, it means their best interests were kept in mind during the entire process while being … (7 comments)
|
excellent client satisfaction: Believe in yourself and they will too!
- 10/04/10 02:11 PM
Believe in yourself and they will too!
Today, after receiving an e-mail from a potential buyer saying they decided to go with another agent, I admit I was feeling a little down, allowing self-doubt to creep its way into my day. And then a past client came to my door, handing me a gift and saying Thank you!
Inside the gift bag was some potpourri, very nice, I thought and then there was this letter, a written testimonial of her thoughts on paper. Wow! She had taken the time to let me know that she appreciated the service that I had provided while I … (22 comments)
|
Stop playing the blame game.
;)
;)
;)
